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Training package details

BSB - Business Services Training Package (Release 6.0)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes BSB07 - Business Services Training Package 25/Mar/2015

Release Status:
Replaced
Releases:
ReleaseRelease dateApproval process
(View details for release 8.0) 25/Jan/2022 Endorsement date: 17/Nov/2021
(View details for release 7.2) 23/Jul/2021 Minor upgrade (Approval date: 23/Jul/2021)
(View details for release 7.1) 12/Feb/2021 Minor upgrade (Approval date: 12/Feb/2021)
(View details for release 7.0) 19/Oct/2020 Endorsement date: 12/Aug/2020
(View details for release 6.1) 07/Jul/2020 Minor upgrade (Approval date: 02/Jul/2020)
6.0 (this release) 28/Feb/2020Endorsement date: 03/Dec/2019
(View details for release 5.0) 30/Aug/2019 Endorsement date: 05/Jun/2019
(View details for release 4.0) 21/Feb/2019 Endorsement date: 04/Dec/2018
(View details for release 3.0) 27/Sep/2018 Endorsement date: 05/Jun/2018
(View details for release 2.0) 14/Jan/2016 Endorsement date: 12/Oct/2015
(View details for release 1.2) 19/Jun/2015 Minor upgrade (Approval date: 19/Jun/2015)
(View details for release 1.1) 09/Apr/2015 Minor upgrade (Approval date: 09/Apr/2015)
(View details for release 1.0) 25/Mar/2015 Endorsement date: 06/Mar/2015


Disclaimer:
Following the establishment of the new training package development process, any references to the former Skills Service Organisations (SSOs) or Industry Skills Councils (ISCs) found in the content of this training package or its components should be referred to the Jobs and Skills Council (JSC) listed below.

Training Package Developer

Organisation:
Future Skills Organisation 
Replaced release

You are currently viewing the components related to release 6.0.
The current release is release 8.0View release 8.0 details.

Qualifications

 CodeTitleUsageRelease

Toggle visibility of information in grouping for 'Qualification Level: Certificate I'Qualification Level: Certificate I

 BSB10115 - Certificate I in BusinessCertificate I in BusinessSuperseded

Toggle visibility of information in grouping for 'Qualification Level: Certificate II'Qualification Level: Certificate II

 BSB20115 - Certificate II in BusinessCertificate II in BusinessSuperseded
 BSB20215 - Certificate II in Customer EngagementCertificate II in Customer EngagementSuperseded

Toggle visibility of information in grouping for 'Qualification Level: Certificate III'Qualification Level: Certificate III

 BSB30115 - Certificate III in BusinessCertificate III in BusinessSuperseded
 BSB30215 - Certificate III in Customer EngagementCertificate III in Customer EngagementSuperseded
 BSB30315 - Certificate III in Micro Business OperationsCertificate III in Micro Business OperationsSuperseded
 BSB30415 - Certificate III in Business AdministrationCertificate III in Business AdministrationSuperseded
 BSB30515 - Certificate III in Business Administration (International Education)Certificate III in Business Administration (International Education)Deleted
 BSB30615 - Certificate III in International TradeCertificate III in International TradeDeleted
 BSB30719 - Certificate III in Work Health and SafetyCertificate III in Work Health and SafetyCurrent
 BSB30815 - Certificate III in RecordkeepingCertificate III in RecordkeepingSuperseded
 BSB30915 - Certificate III in Business Administration (Education)Certificate III in Business Administration (Education)Superseded
 BSB31015 - Certificate III in Business Administration (Legal)Certificate III in Business Administration (Legal)Superseded
 BSB31115 - Certificate III in Business Administration (Medical)Certificate III in Business Administration (Medical)Superseded
 BSB31215 - Certificate III in Library and Information ServicesCertificate III in Library and Information ServicesSuperseded

Toggle visibility of information in grouping for 'Qualification Level: Certificate IV'Qualification Level: Certificate IV

 BSB40215 - Certificate IV in BusinessCertificate IV in BusinessSuperseded
 BSB40315 - Certificate IV in Customer EngagementCertificate IV in Customer EngagementSuperseded
 BSB40515 - Certificate IV in Business AdministrationCertificate IV in Business AdministrationSuperseded
 BSB40615 - Certificate IV in Business SalesCertificate IV in Business SalesSuperseded
 BSB40715 - Certificate IV in FranchisingCertificate IV in FranchisingDeleted
 BSB40915 - Certificate IV in GovernanceCertificate IV in GovernanceDeleted
 BSB41015 - Certificate IV in Human ResourcesCertificate IV in Human ResourcesSuperseded
 BSB41115 - Certificate IV in International TradeCertificate IV in International TradeSuperseded
 BSB41419 - Certificate IV in Work Health and SafetyCertificate IV in Work Health and SafetyCurrent
 BSB41515 - Certificate IV in Project Management PracticeCertificate IV in Project Management PracticeSuperseded
 BSB41618 - Certificate IV in Business (Procurement)Certificate IV in Business (Procurement)Superseded
 BSB41715 - Certificate IV in RecordkeepingCertificate IV in RecordkeepingSuperseded
 BSB41915 - Certificate IV in Business (Governance)Certificate IV in Business (Governance)Superseded
 BSB42015 - Certificate IV in Leadership and ManagementCertificate IV in Leadership and ManagementSuperseded
 BSB42115 - Certificate IV in Library and Information ServicesCertificate IV in Library and Information ServicesSuperseded
 BSB42215 - Certificate IV in Legal ServicesCertificate IV in Legal ServicesSuperseded
 BSB42315 - Certificate IV in Environmental Management and SustainabilityCertificate IV in Environmental Management and SustainabilitySuperseded
 BSB42415 - Certificate IV in Marketing and CommunicationCertificate IV in Marketing and CommunicationSuperseded
 BSB42518 - Certificate IV in Small Business ManagementCertificate IV in Small Business ManagementSuperseded
 BSB42618 - Certificate IV in New Small BusinessCertificate IV in New Small BusinessSuperseded

Toggle visibility of information in grouping for 'Qualification Level: Diploma'Qualification Level: Diploma

 BSB50215 - Diploma of BusinessDiploma of BusinessSuperseded
 BSB50315 - Diploma of Customer EngagementDiploma of Customer EngagementSuperseded
 BSB50415 - Diploma of Business AdministrationDiploma of Business AdministrationSuperseded
 BSB50515 - Diploma of FranchisingDiploma of FranchisingDeleted
 BSB50618 - Diploma of Human Resources ManagementDiploma of Human Resources ManagementSuperseded
 BSB50715 - Diploma of Business (Governance)Diploma of Business (Governance)Superseded
 BSB50815 - Diploma of International BusinessDiploma of International BusinessSuperseded
 BSB51319 - Diploma of Work Health and SafetyDiploma of Work Health and SafetyCurrent
 BSB51415 - Diploma of Project ManagementDiploma of Project ManagementSuperseded
 BSB51518 - Diploma of Business (Procurement)Diploma of Business (Procurement)Superseded
 BSB51615 - Diploma of Quality AuditingDiploma of Quality AuditingSuperseded
 BSB51715 - Diploma of RecordkeepingDiploma of RecordkeepingSuperseded
 BSB51918 - Diploma of Leadership and ManagementDiploma of Leadership and ManagementSuperseded
 BSB52015 - Diploma of ConveyancingDiploma of ConveyancingSuperseded
 BSB52115 - Diploma of Library and Information ServicesDiploma of Library and Information ServicesSuperseded
 BSB52215 - Diploma of Legal ServicesDiploma of Legal ServicesSuperseded
 BSB52318 - Diploma of GovernanceDiploma of GovernanceDeleted
 BSB52415 - Diploma of Marketing and CommunicationDiploma of Marketing and CommunicationSuperseded

Toggle visibility of information in grouping for 'Qualification Level: Advanced Diploma'Qualification Level: Advanced Diploma

 BSB60215 - Advanced Diploma of BusinessAdvanced Diploma of BusinessSuperseded
 BSB60619 - Advanced Diploma of Work Health and SafetyAdvanced Diploma of Work Health and SafetyCurrent
 BSB60815 - Advanced Diploma of RecordkeepingAdvanced Diploma of RecordkeepingSuperseded
 BSB60915 - Advanced Diploma of Management (Human Resources)Advanced Diploma of Management (Human Resources)Superseded
 BSB61015 - Advanced Diploma of Leadership and ManagementAdvanced Diploma of Leadership and ManagementSuperseded
 BSB61115 - Advanced Diploma of ConveyancingAdvanced Diploma of ConveyancingSuperseded
 BSB61218 - Advanced Diploma of Program ManagementAdvanced Diploma of Program ManagementSuperseded
 BSB61315 - Advanced Diploma of Marketing and CommunicationAdvanced Diploma of Marketing and CommunicationSuperseded

Toggle visibility of information in grouping for 'Qualification Level: Graduate Certificate'Qualification Level: Graduate Certificate

 BSB80315 - Graduate Certificate in Leadership DiversityGraduate Certificate in Leadership DiversityDeleted
 BSB80515 - Graduate Certificate in Management (Learning)Graduate Certificate in Management (Learning)Superseded

Toggle visibility of information in grouping for 'Qualification Level: Graduate Diploma'Qualification Level: Graduate Diploma

 BSB80215 - Graduate Diploma of Strategic LeadershipGraduate Diploma of Strategic LeadershipSuperseded
 BSB80415 - Graduate Diploma of Portfolio ManagementGraduate Diploma of Portfolio ManagementSuperseded
 BSB80615 - Graduate Diploma of Management (Learning)Graduate Diploma of Management (Learning)Superseded

Skill sets

CodeSort Table listing the training package skill sets by the Code columnTitleUsageSort Table listing the training package skill sets by the Usage columnReleaseSort Table listing the training package skill sets by the Release column
BSBSS00035 - Copyright Skill SetCopyright Skill SetSuperseded
BSBSS00078 - Creative Communication Skill SetCreative Communication Skill SetDeleted
BSBSS00094 - Cyber Security Awareness Skill SetCyber Security Awareness Skill SetCurrent
BSBSS00093 - Cyber Security Threat Assessment and Risk Management Skill SetCyber Security Threat Assessment and Risk Management Skill SetCurrent
BSBSS00036 - Design Fundamentals Skill SetDesign Fundamentals Skill SetDeleted
BSBSS00037 - Design Protection Skill SetDesign Protection Skill SetDeleted
BSBSS00079 - Digital Applications Skill SetDigital Applications Skill SetSuperseded
BSBSS00071 - Digitisation Skill SetDigitisation Skill SetDeleted
BSBSS00060 - Energy Efficiency in Business Skill SetEnergy Efficiency in Business Skill SetDeleted
BSBSS00038 - Franchising Skill SetFranchising Skill SetDeleted
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Units of competency

CodeSort Table listing the units of competency related to this training package. by the Code columnTitleUsageReleaseSort Table listing the units of competency related to this training package. by the Release column
BSBCUE204 - Collect dataCollect dataSuperseded
BSBCUE205 - Prepare for work in a customer engagement environmentPrepare for work in a customer engagement environmentSuperseded
BSBCUE301 - Use multiple information systemsUse multiple information systemsSuperseded
BSBCUE302 - Deploy customer service field staffDeploy customer service field staffSuperseded
BSBCUE303 - Conduct a telemarketing campaignConduct a telemarketing campaignSuperseded
BSBCUE304 - Provide sales solutions to customersProvide sales solutions to customersSuperseded
BSBCUE305 - Process credit applicationsProcess credit applicationsSuperseded
BSBCUE306 - Process complex accountsProcess complex accountsSuperseded
BSBCUE307 - Work effectively in customer engagementWork effectively in customer engagementSuperseded
BSBCUE308 - Conduct outbound customer engagementConduct outbound customer engagementSuperseded
BSBCUE309 - Develop product and service knowledge for customer engagement operationDevelop product and service knowledge for customer engagement operationSuperseded
BSBCUE403 - Schedule customer engagement activitySchedule customer engagement activitySuperseded
BSBCUE404 - Collect, analyse and record informationCollect, analyse and record informationSuperseded
BSBCUE405 - Survey stakeholders to gather and record informationSurvey stakeholders to gather and record informationSuperseded
BSBCUE406 - Run a multicentreRun a multicentreSuperseded
BSBCUE407 - Administer customer engagement technologyAdminister customer engagement technologySuperseded
BSBCUE501 - Develop business continuity strategyDevelop business continuity strategySuperseded
BSBCUE502 - Establish a multicentreEstablish a multicentreSuperseded
BSBCUE503 - Manage data interrogationManage data interrogationSuperseded
BSBCUE504 - Integrate customer engagement within the organisationIntegrate customer engagement within the organisationSuperseded
BSBCUE601 - Optimise customer engagement operationsOptimise customer engagement operationsSuperseded
BSBCUE602 - Manage customer engagement informationManage customer engagement informationSuperseded
BSBCUE603 - Design and launch new customer engagement facilitiesDesign and launch new customer engagement facilitiesSuperseded
BSBCUE604 - Develop and maintain a service level strategyDevelop and maintain a service level strategySuperseded
BSBCUE605 - Develop and maintain a customer engagement marketing strategyDevelop and maintain a customer engagement marketing strategySuperseded
BSBCUE606 - Forecast and plan using customer engagement traffic information analysisForecast and plan using customer engagement traffic information analysisSuperseded
BSBCUE607 - Manage customer engagement centre staffingManage customer engagement centre staffingSuperseded
BSBCUE608 - Manage customer engagement operational costsManage customer engagement operational costsSuperseded
BSBCUS201 - Deliver a service to customersDeliver a service to customersSuperseded
BSBCUS301 - Deliver and monitor a service to customersDeliver and monitor a service to customersSuperseded
BSBCUS401 - Coordinate implementation of customer service strategiesCoordinate implementation of customer service strategiesSuperseded
BSBCUS402 - Address customer needsAddress customer needsSuperseded
BSBCUS403 - Implement customer service standardsImplement customer service standardsSuperseded
BSBCUS501 - Manage quality customer serviceManage quality customer serviceSuperseded
BSBDES201 - Follow a design processFollow a design processSuperseded
BSBDES202 - Evaluate the nature of design in a specific industry contextEvaluate the nature of design in a specific industry contextSuperseded
BSBDES301 - Explore the use of colourExplore the use of colourSuperseded
BSBDES302 - Explore and apply the creative design process to 2D formsExplore and apply the creative design process to 2D formsSuperseded
BSBDES303 - Explore and apply the creative design process to 3D formsExplore and apply the creative design process to 3D formsSuperseded
BSBDES304 - Source and apply design industry knowledgeSource and apply design industry knowledgeSuperseded
BSBDES305 - Source and apply information on the history and theory of designSource and apply information on the history and theory of designSuperseded
BSBDES401 - Generate design solutionsGenerate design solutionsSuperseded
BSBDES402 - Interpret and respond to a design briefInterpret and respond to a design briefSuperseded
BSBDES403 - Develop and extend design skills and practiceDevelop and extend design skills and practiceSuperseded
BSBDES501 - Implement design solutionsImplement design solutionsSuperseded
BSBDES502 - Establish, negotiate and refine a design briefEstablish, negotiate and refine a design briefSuperseded
BSBDES601 - Manage design realisationManage design realisationSuperseded
BSBDES602 - Research global design trendsResearch global design trendsSuperseded
BSBDES801 - Research and apply design theoryResearch and apply design theorySuperseded
BSBDIV301 - Work effectively with diversityWork effectively with diversitySuperseded
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Imported units of competency

CodeTitleUsageSort Table listing Imported units of competency by the Usage columnReleaseSort Table listing Imported units of competency by the Release columnBelongs to training package
CPPDSM4047 - Implement and monitor procurement processImplement and monitor procurement processSupersededCPP - Property Services Training Package
CPPWMT3044A - Identify wastes and hazardsIdentify wastes and hazardsSupersededCPP07 - Property Services Training Package
CUAATS301 - Work effectively in the Aboriginal and Torres Strait Islander visual arts industryWork effectively in the Aboriginal and Torres Strait Islander visual arts industrySupersededCUA - Creative Arts and Culture Training Package
CUAATS504 - Work with Aboriginal and Torres Strait Islander cultural materialWork with Aboriginal and Torres Strait Islander cultural materialSupersededCUA - Creative Arts and Culture Training Package
CUACNM301 - Move and store collection materialMove and store collection materialSupersededCUA - Creative Arts and Culture Training Package
CUACNM401 - Assess the significance of collection objectsAssess the significance of collection objectsSupersededCUA - Creative Arts and Culture Training Package
CUACNM402 - Prepare display mounts for collection materialPrepare display mounts for collection materialSupersededCUA - Creative Arts and Culture Training Package
CUACNM403 - Work with cultural materialWork with cultural materialSupersededCUA - Creative Arts and Culture Training Package
CUACNM501 - Assess the significance of collectionsAssess the significance of collectionsSupersededCUA - Creative Arts and Culture Training Package
CUACNM601 - Manage collection maintenance and preservation proceduresManage collection maintenance and preservation proceduresSupersededCUA - Creative Arts and Culture Training Package
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