FAQs and Contact us

How can I contact the regulators?

The Australian Skills Quality Authority (ASQA)
Email: enquiries@asqa.gov.au
Web: http://www.asqa.gov.au
Phone: 1300 701 801

The Victorian Registration and Qualifications Authority (VRQA)
Email: vrqa@edumail.vic.gov.au
Web: http://www.vrqa.vic.gov.au/
Phone: (03) 9637 2806

The Western Australian Training Accreditation Council (WA TAC)
Email: tac@des.wa.gov.au
Web: http://www.tac.wa.gov.au
Phone: (08) 9441 1910

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I want to become a Registered Training Organisation (RTO)

For information on becoming a Registered Training Organisation (RTO), please contact your state or territory's Vocational Education and Training regulator:

The Australian Skills Quality Authority (ASQA)
Email: enquiries@asqa.gov.au
Web: http://www.asqa.gov.au
Phone: 1300 701 801

The Victorian Registration and Qualifications Authority (VRQA)
Email: vrqa@edumail.vic.gov.au
Web: http://www.vrqa.vic.gov.au/
Phone: (03) 9637 2806

The Western Australian Training Accreditation Council (WA TAC)
Email: tac@des.wa.gov.au
Web: http://www.tac.wa.gov.au
Phone: (08) 9441 1910

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I want more information on an RTOs registration

Vocational Education and Training regulators maintain all RTO registration and scope information on Training.gov.au. 

Contact your state or territory’s Vocational Education and Training Regulator:

The Australian Skills Quality Authority (ASQA)
Email: enquiries@asqa.gov.au
Web: http://www.asqa.gov.au
Phone: 1300 701 801

The Victorian Registration and Qualifications Authority (VRQA)
Email: vrqa@edumail.vic.gov.au
Web: http://www.vrqa.vic.gov.au/
Phone: (03) 9637 2806

The Western Australian Training Accreditation Council (WA TAC)
Email: tac@des.wa.gov.au
Web: http://www.tac.wa.gov.au
Phone: (08) 9441 1910

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I want to change or update my contact and scope information on training.gov.au

You can update your contact and scope information by contacting the Vocational Education and Training regulator for your state or territory:

Contact your state or territory’s Vocational Education and Training Regulator:

The Australian Skills Quality Authority
Email: enquiries@asqa.gov.au
Web: http://www.asqa.gov.au
Phone: 1300 701 801

The Victorian Registration and Qualifications Authority
Email: vrqa@edumail.vic.gov.au
Web: http://www.vrqa.vic.gov.au/
Phone: (03) 9637 2806

The Western Australian Training Accreditation Council
Email: tac@des.wa.gov.au
Web: http://www.tac.wa.gov.au
Phone: (08) 9441 1910

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I want to accredit a new course

Vocational Education and Training regulators are the recognition managers for accredited courses. Also, they assess and maintain all RTO registration and scope information on Training.gov.au.

Contact your state or territory’s Vocational Education and Training Regulator:

The Australian Skills Quality Authority (ASQA)
Email: enquiries@asqa.gov.au
Web: http://www.asqa.gov.au
Phone: 1300 701 801

The Victorian Registration and Qualifications Authority (VRQA)
Email: vrqa@edumail.vic.gov.au
Web: http://www.vrqa.vic.gov.au/
Phone: (03) 9637 2806

The Western Australian Training Accreditation Council (WA TAC)
Email: tac@des.wa.gov.au
Web: http://www.tac.wa.gov.au
Phone: (08) 9441 1910

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I want to find out more about a training package's rules

Training Package Developers, the Skills Service Organisations (SSOs), develop and maintain training package content – including qualifications, skill sets, and units of competency – on Training.gov.au. The table below shows the organisation responsible for managing each training package. All training package content enquiries should be directed to the responsible SSO organisation.

If your enquiry is about a particular qualification, skill set, or unit of competency, the first three letters of the code are the parent training package.

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I want to advise of an issue in a training package

Training Package Developers, the Skills Service Organisations (SSOs), develop and maintain training package content – including qualifications, skill sets, and units of competency – on Training.gov.au.

If your enquiry is about a particular qualification, skill set, or unit of competency, the first three letters of the code are the parent training package.
 

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I need a report

TGA has a set of pre-built reports, listed under the Reports tab.

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I want to find out more about training component classifications

Nationally Recognised Training components are classified under Australian Bureau of Statistics (ABS) standards for ANZSCO occupations and ASCED fields of education on a quarterly basis by the NCVER. New components may take up to three months to have these classifications ratified and loaded to Training.gov.au.

For more information on:

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I want to subscribe to notifications for changes that affect my RTO

Training.gov.au allows you to subscribe to notifications about changes and updates to Nationally Recognised Training components that affect your RTO.

To do this:

  1. Sign into Training.gov.au. If you do not have an account click on Register a new account and follow the instructions
  2. Click on the Notifications tab
  3. Follow the instructions for setting up notifications
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I want to find a course to study

MySkills should be the first stop if you are looking for information on Vocational Education and Training courses.

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I want information on a course including cost, duration, location, structure and training provider

MySkills should be the first stop if you are looking for information on Vocational Education and Training courses. 
 

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I want information on government subsidies for a course

Information on VET Student Loans can be found at www.education.gov.au/vet-student-loans
Each state and territory implements their own set of subsidised funding arrangements for skills training.

More information can be found by contacting the relevant state authority below:

Tasmania - http://www.skills.tas.gov.au/funding
South Australia - http://www.skills.sa.gov.au/for-training-providers/funding
Queensland - https://training.qld.gov.au/employers/funding
New South Wales - http://www.training.nsw.gov.au/programs_services/index.html
Victoria -  http://www.education.vic.gov.au/training/learners/vet/Pages/fees.aspx
Australian Capital Territory - http://www.det.act.gov.au/training/funded_training_initiatives
Northern Territory - https://nt.gov.au/learning/student-financial-help-and-scholarships/australian-government-student-assistance
Western Australia - http://www.futureskillswa.wa.gov.au/studentsparents/Pages/help.aspx

After reviewing the information provided in the links above, we recommend you make direct contact with a Registered Training Organisation (RTO) who offers the course you are interested in to find out whether you are eligible for subsidies.

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I want information on an RTO's registration

For information on a Registered Training Organisation, please contact your state or territory's Vocational Education and Training Regulator.

Contact your state or territory’s Vocational Education and Training Regulator:

The Australian Skills Quality Authority (ASQA)
Email: enquiries@asqa.gov.au
Web: http://www.asqa.gov.au
Phone: 1300 701 801

The Victorian Registration and Qualifications Authority (VRQA)
Email: vrqa@edumail.vic.gov.au
Web: http://www.vrqa.vic.gov.au/
Phone: (03) 9637 2806

The Western Australian Training Accreditation Council (WA TAC)
Email: tac@des.wa.gov.au
Web: http://www.tac.wa.gov.au
Phone: (08) 9441 1910

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Am I able to get a replacement certificate from a closed RTO?

The Vocational Education and Training regulators may be able to assist in obtaining replacement certificates from closed RTOs.

Contact your state or territory’s Vocational Education and Training Regulator:

The Australian Skills Quality Authority (ASQA)
Email: enquiries@asqa.gov.au
Web: http://www.asqa.gov.au
Phone: 1300 701 801

The Victorian Registration and Qualifications Authority (VRQA)
Email: vrqa@edumail.vic.gov.au
Web: http://www.vrqa.vic.gov.au/
Phone: (03) 9637 2806

The Western Australian Training Accreditation Council (WA TAC)
Email: tac@des.wa.gov.au
Web: http://www.tac.wa.gov.au
Phone: (08) 9441 1910

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I want information on accredited courses

Accredited courses and modules are developed and managed by organisations and individuals and are accredited through the regulatory bodies ASQA, VRQA or WA TAC. For more information on a specific course:

  1. Look for the course using the Training.gov.au Nationally recognised training search page
  2. Once you have found the accredited course or module go to the Contact details section where you will find Content Enquiries information
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Check the Recognition of Prior Learning process for a course

Recognition of Prior Learning (RPL) is way of using your existing skills to get a (full or part) formal qualification. RPL not only takes into account any previous study you may have done, but also any experience you have gained at work, through life or within the community, paid or unpaid. All RTOs must provide access for students to an RPL assessor who you will need to provide evidence that your knowledge and skills meet the required standards.

To get started, find the course you want on MySkills. Select an RTO that is offering the course that best suits your requirements and ask them about applying for RPL.

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Make a complaint about an RTO or Broker

The National Training Complaints Hotline allows vocational education and training students to bring their concerns to the attention of regulators.

Through the National Training Complaints Hotline, complaints will be directed to relevant authorities, connecting consumers with the most appropriate organisation to assist them.

The joint initiative with state and territory governments not only helps apprentices and students to lodge complaints but also serves employers concerned about any aspect of the training system.

Consumers can register a complaint with the National Training Complaints Hotline by:
Phone: 13 38 73, Monday–Friday, 8am to 6pm nationally. 
Email: NTCH@education.gov.au

The National Training Complaints Hotline uses the services of the Translating and Interpreting Service and National Relay Service.

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Signing in and notifications functions

Training.gov.au notifications allow users to subscribe to Training Packages, qualifications, units, skill sets and accredited courses (Nationally Recognised Training) and be automatically notified via email when these are updated. For example, when a new version of the Nationally Recognised Training becomes available or when the Nationally Recognised Training is superseded. Similarly, users can also subscribe to Registered Training Organisations and be notified when they are updated, for example when scope items or contact details are changed.

To sign up to notifications for Nationally Recognised Training and Registered Training Organisations, you will need to:

  1. Create a Training.gov.au account and sign into the website;
  2. Use the search to navigate to the page of the Registered Training Organisations or Nationally Recognised Training you want to subscribe to.
  3. In the top right hand corner of the Registered Training Organisations or Nationally Recognised Training page, click Notify me of changes. You will then be prompted to select which changes for the Registered Training Organisations or Nationally Recognised Training you would like to subscribe to.

To edit your notification preferences and view which notifications you have signed up for, you will need to:

  1. Sign into Training.gov.au;
  2. Click the Notifications button located in the tab buttons at the top of the page;
  3. Select the course/s you wish to be notified about;
  4. Click Notify me of changes;
  5. Select the option of either ‘all changes’, ‘new release’ or ‘classifications’’
  6. Save.

If you need to reset your training.gov.au user account password, you can do this by completing the following steps:

  1. Navigate to the sign in page;
  2. Click on Forgotten your password?
  3. Fill out account information form and click the Recover button.
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Using the compare text tool

The compare text tool allows the content of a training product to be compared with the content of another training product, highlighting the differences between the two.
This tool is particularly useful when needing to see what has changed between:

  • A superseded training product and the new training product that has superseded it.
  • An old version of a training product and a newer version of the training product that has replaced it.

Please note the compare Text tool can only be used to compare between two of the same type of training product (e.g. two Qualifications). The Compare Text tool is not available for Accredited courses.

When viewing the details page of a training product, the compare text tool can be found immediately below the Content table.

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How do I connect to TGA webservices

The National Register Training.gov.au has a web service available to stakeholders free of charge, which allows data downloads from training.gov.au to be completed by external systems. Below are the details of accessing the web-services in our test environment called – ‘Sand-box’. Once it is setup and tested you can provide the following details to us and we will set up a read-only ‘Production web-service’ account access for you:

  • Organisation Name
  • Contact Person
  • Generic Email address.

To access the download area for read only web services, navigate to http://tga.hsd.com.au

And use the below name and password:
Username: WebService.Read (case sensitive)
Password: Asdf098 (case sensitive)

This download area contains various versions of the following artefacts that you may find useful:
∙ Training.gov.au Web service specification document;
∙ Training.gov.au Logical data model and definitions document;
∙ .NET web service SDK sample app (with source code);
∙ Java sample client (with source code);
∙ How to setup web service client in VS 2010 video; and
∙ Web services WSDL's and XSD's.

For the business areas, the specification/definition documents and the sample application is a good place to start while the IT areas will find the sample source code and the video useful to start developing against the TGA web services.

The actual web services Sandbox end point is https://ws.sandbox.training.gov.au/Deewr.Tga.Webservices

The username and the password to access the web services as a read-only user is same as for the credentials for the download area mentioned above.
Username: WebService.Read (case sensitive)
Password: Asdf098 (case sensitive)

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