Unit of competency
Modification History
Release |
Comments |
Release 2 |
This version first released with BSB Business Services Training Package Version 1.1. Version created to correct mapping table information |
Release 1 |
This version first released with BSB Business Services Training Package Version 1.0. |
Application
This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and a fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Unit Sector
Industry Capability – Workplace Effectiveness
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Develop effective workplace relationships |
1.1 Identify own responsibilities and duties in relation to workgroup members and undertake activities in a manner that promotes cooperation and good relationships 1.2 Take time and resource constraints into account in fulfilling work requirements of self and others 1.3 Encourage, acknowledge and act on constructive feedback provided by others in the workgroup |
2. Contribute to workgroup activities |
2.1 Provide support to team members to ensure workgroup goals are met 2.2 Contribute constructively to workgroup goals and tasks according to organisational requirements 2.3 Share information relevant to work with workgroup to ensure designated goals are met 2.4 Identify and plan strategies/opportunities for improvement of workgroup in liaison with workgroup |
3. Deal effectively with issues, problems and conflict |
3.1 Respect differences in personal values and beliefs and their importance in the development of relationships 3.2 Identify any linguistic and cultural differences in communication styles and respond appropriately 3.3 Identify issues, problems and conflict encountered in the workplace 3.4 Seek assistance from workgroup members when issues, problems and conflict arise and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Reading |
1.1 |
|
Writing |
2.3, 2.4 |
|
Oral Communication |
1.3, 3.2, 3.4 |
|
Numeracy |
1.2 |
|
Navigate the world of work |
1.1, 2.2 |
|
Interact with others |
1.1, 1.3, 2.1-2.4, 3.1, 3.2, 3.4 |
|
Get the work done |
1.2, 2.4, 3.3, 3.4 |
|
Unit Mapping Information
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
BSBWOR203 Work effectively with others |
BSBWOR203B Work effectively with others |
Updated to meet Standards for Training Packages |
Equivalent unit |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10