^

 
 

Unit of competency details

BSBTWK201 - Work effectively with others (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes BSBFLM312 - Contribute to team effectiveness 18/Oct/2020
Supersedes and is equivalent to BSBWOR203 - Work effectively with others 18/Oct/2020

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 19/Oct/2020


Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
ICT - Information and Communications TechnologyInformation and Communications Technology 7.0-7.2 
MAR - Maritime Training PackageMaritime Training Package 6.0-8.0 
FNS - Financial Services Training PackageFinancial Services Training Package 6.0-6.2 
RGR - Racing and Breeding Training PackageRacing and Breeding Training Package 4.0 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 5.0-5.1 
LGA - Local GovernmentLocal Government 1.0 
BSB - Business Services Training PackageBusiness Services Training Package 7.0-7.2 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
MAR30120 - Certificate III in Marina OperationsCertificate III in Marina Operations1-2 
RGR20221 - Certificate II in Racing IndustryCertificate II in Racing Industry
MAR40220 - Certificate IV in Maritime Operations (Marine Engine Driver Grade 1 Near Coastal)Certificate IV in Maritime Operations (Marine Engine Driver Grade 1 Near Coastal)
MAR20421 - Certificate II in Maritime Operations (Marine Engine Driver Grade 3 Near Coastal)Certificate II in Maritime Operations (Marine Engine Driver Grade 3 Near Coastal)
CUA20120 - Certificate II in DanceCertificate II in Dance
CUA20420 - Certificate II in Aboriginal and/or Torres Strait Islander Cultural ArtsCertificate II in Aboriginal and/or Torres Strait Islander Cultural Arts
CUA20620 - Certificate II in MusicCertificate II in Music
CUA31120 - Certificate III in Visual ArtsCertificate III in Visual Arts
CUA30420 - Certificate III in Live Production and Technical ServicesCertificate III in Live Production and Technical Services
CUA20720 - Certificate II in Visual ArtsCertificate II in Visual Arts
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 10 of 22

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 19/Oct/2020 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Unit Of competency

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.

The unit applies to individuals who perform a range of routine tasks in a team environment and use a basic knowledge of teamwork in a defined context, under direct supervision or with limited individual responsibility.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Social Competence – Teamwork and Relationships

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop effective workplace relationships

1.1 Identify individual responsibilities in relation to workgroup members

1.2 Clarify individual and workgroup responsibilities with work team

1.3 Participate in informal meetings and information sharing with workgroup

1.4 Request and apply feedback from supervisor on individual practices

2. Improve workgroup processes

2.1 Support team members to meet workgroup goals

2.2 Contribute to workgroup goals and tasks according to organisational requirements

2.3 Share work-related information with workgroup according to organisational policies and procedures

2.4 Plan strategies for team performance improvement with workgroup

3. Resolve issues, problems and conflict

3.1 Identify advantages of differences in values and beliefs between workgroup members

3.2 Respond to any linguistic and cultural differences in communication styles according to legislation, organisational policies and procedures and ethical standards

3.3 Identify potential workgroup issues, problems and conflicts encountered in the workplace

3.4 Seek assistance from supervisor to address problems and conflicts that arise

3.5 Suggest possible ways of dealing with identified workplace issues

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

SKILL 

DESCRIPTION 

Reading

  • Identifies and interprets information to determine task requirements

Writing

  • Completes required documentation using organisational formats
  • Composes simple documents for others to read

Oral Communication

  • Presents information and seeks advice using language and features appropriate to audience
  • Participates in discussions using listening and questioning to elicit views of others and to clarify or confirm understanding

Initiative and enterprise

  • Identifies responsibilities of own role and follows explicit and implicit organisational protocols and procedures

Teamwork

  • Selects and uses appropriate communication practices when seeking or sharing information
  • Establishes and builds rapport and relationships with others to foster a culture of respect and cooperation in communications
  • Listens to the ideas of others and considers their needs

Planning and organising

  • Plans and organises work commitments to ensure deadlines and objectives are met

Unit Mapping Information

Supersedes and is equivalent to BSBWOR203 Work effectively with others.

Supersedes and is not equivalent to BSBFLM312 Contribute to team effectiveness.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • work with a group to achieve an objective on at least two occasions and address at least one identified problem or conflict on each occasion.

In the course of the above, the candidate must:

  • distinguish individual responsibilities from workgroup responsibilities
  • demonstrate the ability to:
  • support team members
  • communicate according to the cultural and linguistic requirements of the individual
  • act on constructive feedback
  • use communication channels to share information
  • cooperate and contribute to team goals
  • identify improvement opportunities
  • identify problems and conflicts and address them according to organisational and ethical policies and procedures.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • organisational and ethical standards, policies and procedures that relate to own work role
  • team responsibilities and duties and their relationship to individual responsibilities and duties
  • organisational policies and procedures relating to workplace discrimination and bullying
  • personal values and beliefs including their importance in the development of relationships
  • communication channels used to communicate in work teams including:
  • team meetings
  • one-on-one interactions with individual team members
  • emails
  • instant messaging
  • calls
  • key problems and conflicts arising in workgroup contexts
  • methods of resolving team problems including referral to relevant organisational personnel
  • conflict resolution techniques.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • workplace discrimination and bullying legislation
  • organisational and ethical standards, policies and procedures for working with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10