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Qualification details

PUA30819 - Certificate III in Public Safety (Emergency Communications Centre Operations) (Release 2)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes PUA33012 - Certificate III in Public Safety (Emergency Communications Centre Operations) 15/Jul/2019

Release Status:
Current
Releases:
ReleaseRelease date
2 (this release) 18/Dec/2020
(View details for release 1) 16/Jul/2019


Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
PUAECO007 - Respond to and maintain monitored automatic notification systemRespond to and maintain monitored automatic notification systemElective
HLTWHS006 - Manage personal stressors in the work environmentManage personal stressors in the work environmentElective
BSBCUE203 - Conduct customer engagementConduct customer engagementElective
BSBWHS309 - Contribute effectively to WHS communication and consultation processesContribute effectively to WHS communication and consultation processesElective
PUACOM001 - Communicate in the workplaceCommunicate in the workplaceCore
BSBWHS307 - Apply knowledge of WHS laws in the workplaceApply knowledge of WHS laws in the workplaceElective
BSBCUE301 - Use multiple information systemsUse multiple information systemsElective
PUAWHS001 - Follow defined work, health and safety policies and proceduresFollow defined work, health and safety policies and proceduresElective
BSBWOR203 - Work effectively with othersWork effectively with othersElective
PUAECO005 - Dispatch resources from within an emergency communications centreDispatch resources from within an emergency communications centreElective
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Displaying items 1 - 10 of 29

Classifications

SchemeCodeClassification value
ANZSCO Identifier 599914 Radio Despatcher 
ASCED Qualification/Course Field of Education Identifier 0313 Electrical And Electronic Engineering And Technology 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Public Safety and Security 
Taxonomy - Occupation N/A Emergency Communications Centre Operator 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 599914 Radio Despatcher 10/Sep/2019 
ASCED Qualification/Course Field of Education Identifier 0313 Electrical And Electronic Engineering And Technology 10/Sep/2019 
Qualification/Course Level of Education Identifier 514 Certificate III 16/Jul/2019 
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Modification History

Release 2.0  This is the second release of this qualification in the PUA – Public Safety Training Package.

Minor upgrade to Group A: Work, Health and Safety electives.

Release 1.0   This is the first release of this qualification in the PUA – Public Safety Training Package.

Qualification Description

The PUA30819 Certificate III in Public Safety (Emergency Communications Centre Operations) provides individuals with general and specialist skills to operate effectively in a range of emergency communication centres roles.

The role of an operator in an emergency communications centre is to receive incident information, enter details into the computer aided dispatch system, and alert the most appropriate resources to respond to the incident. This may include the dissemination of information to members of the public and emergency services agencies.

The qualification includes the units of competency required by emergency communication centre operators to perform a range of activities such as communicating with callers and providing support to emergency service personnel at incidents.

Individuals working at this level will apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known and stable contexts within established parameters. Emergency communication centre operations typically involve work as a team member, under limited supervision, in emergency communication centre operations.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

A total of 11 units of competency comprising

  • 3 core units  listed below; plus
  • 8 elective units  selected from the general or specialist elective unit lists below using a minimum of 6 elective units

1 elective unit from Group A Work, Health and Safety elective units listed

1 elective unit from Group B Teamwork elective units listed

1 elective unit from Group C Emergency communication centre specialist elective units listed

The additional units are to be selected from the general or specialist elective unit lists below.

Imported elective units must contribute to the vocational outcomes of the qualification. Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with.

Elective units selected from outside the qualification must not duplicate content already covered by units in this qualification.

Prerequisites attached to any of the units must be obtained and are additional to the number of units required for this qualification.

Where a prerequisite is attached to a unit it is identified by the symbol ∟.

General Elective Stream 

At least 3 elective units from Groups D, E, F and/or G elective units listed below; and

No more than 2 elective units from Group H general units listed below or 2 imported units.

Call Taking Specialist Stream 

1 elective unit from the Group D Call Taking specialist elective units listed; and

At least 2 elective units from the Group E Call Taking general elective units listed; and

No more than 2 elective units from Group H general units listed below or 2 imported units.

Dispatch Specialist Stream 

2 elective units from Group F Dispatch specialist elective units listed; and

At least 1 elective unit from Group G Dispatch general elective units listed; and

No more than 2 elective units from Group H general units listed below or 2 imported units.

Qualification 

Generalist stream 

Specialist stream  

Specialist stream  

Certificate III

Certificate III in Public Safety (Emergency Communications Centre Operations)

Certificate III in Public Safety (Emergency Communications Centre Operations -Call Taking)

Certificate III in Public Safety (Emergency Communications Centre Operations - Dispatch)

Core units

3

3

3

Elective units

8

8

8

Group A – Work Health and Safety

Select 1

Select 1

Select 1

Group B – Teamwork

Select 1

Select 1

Select 1

Group C – Emergency communication centre

Select 1

Select 1

Select 1

Group D – Call Taking specialist

Select at least 3 from Groups D, E, F and/or G

Select 1

N/A

Group E – Call Taking general

Select at least 2

N/A

Group F – Dispatch specialist

N/A

Select 2

Group G – Dispatch general

N/A

Select at least 1

Group H – General units or imported units

Select no more than 2

Total units for packaging

11

11

11

Additional qualification advice 

Where a defined specialist stream is completed, the resultant testamur should be titled;

  • Certificate III in Public Safety (Emergency Communications Centre Operations - Call Taking)
  • Certificate III in Public Safety (Emergency Communications Centre Operations - Dispatch)

Core units  

PUACOM001

Communicate in the workplace

PUAECO001

Operate telephony systems

PUAECO002

Process emergency incident calls and enquiries

Group A: Work, Health and Safety 

BSBWHS301

Maintain workplace safety

BSBWHS307

Apply knowledge of WHS legislation in the workplace

BSBWHS308

Participate in WHS hazard identification, risk assessment and risk control

BSBWHS309

Participate effectively in WHS communication and consultation processes

PUAWHS001

Follow defined work, health and safety policies and procedures

Group B: Team work 

PUASES012

Work as a team member in an emergency operations centre

PUATEA001

Work in a team

Group C: Emergency communications centre 

PUAECO004

Operate computer aided dispatch system

PUAECO006

Read and interpret maps

Group D: Call taking specialist 

PUAECO004

Operate computer aided dispatch system

PUAECO006

Read and interpret maps

Group E: Call taking general 

BSBCUE203

Conduct customer engagement

BSBCUE301

Use multiple information systems

BSBCUE307

Work effectively in customer engagement

BSBWOR203

Work effectively with others

PUATEA002

Work autonomously

PUATEA004

Work effectively in a public safety organisation

Group F: Dispatch specialist 

PUAECO003

Operate and control radio networks

PUAECO005

Dispatch resources from within an emergency communications centre

Group G: Dispatch general 

PUATEA002

Work autonomously

PUATEA004

Work effectively in a public safety organisation

Group H: General 

BSBWOR201

Manage personal stress in the workplace

HLTAID002

Provide basic emergency life support

HLTAID003

Provide first aid

HLTWHS006

Manage personal stressors in the work environment

PUAECO007

Respond to and maintain monitored automatic notification system

PUAECO008

Receive and action notification of uncontrolled hazardous materials situations

PUAEME001

Provide emergency care

PUAFIR323

Take local weather observations

PUAOPE013

Operate communications systems and equipment

Qualification Mapping Information

This qualification replaces and is not equivalent to PUA33012 Certificate III in Public Safety (Emergency Communications Centre Operations).

Links

Companion Volume Implementation Guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=3eca5672-6d5a-410b-8942-810d0ba05bbf