Unit of competency

Modification History

Release 1. Supersedes and is equivalent to MSAPMSUP382A Provide coaching/mentoring in the workplace

Application

This unit of competency covers the skills and knowledge required to establish and provide one-to-one coaching/mentoring in the workplace and evaluate its effectiveness.

This unit of competency applies to senior operators, team leaders and similar who have significant workplace experience and who are required to provide coaching and mentoring within their area of expertise. They are required to use interpersonal skills to assist an employee to identify and meet their development needs.

This unit of competency applies to an individual working alone or as part of a team or group and working in liaison with other shift team members and the control room operator, as appropriate.

This unit of competency applies to all work environments in manufacturing and related industries and their supply chain and includes the coaching/mentoring for any skills required within these environments.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Support

Unit Sector

Elements and Performance Criteria

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range of Conditions

Unit Mapping Information

Release 1. Supersedes and is equivalent to MSAPMSUP382A Provide coaching/mentoring in the workplace

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=d1287d36-dff4-4e9f-ad2c-9d6270054027

Assessment requirements

Modification History

Release 1. Supersedes and is equivalent to MSAPMSUP382A Provide coaching/mentoring in the workplace

Performance Evidence

• Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:
• use interpersonal skills to:

• build rapport, trust and respect with individuals who have diverse work styles, aspirations, cultures and perspectives
• facilitate identifying the individual’s development goals
• facilitate identifying solutions and actions
• encourage and support the individual to develop towards the achievement of goals
• assist the individual to make decisions about achieving goals

• select and use skills development techniques appropriate to individual’s needs to convey workplace knowledge and experience
• evaluate outcomes of process to ensure the individual is achieving goals
• explain workplace knowledge and experience clearly and concisely.

Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

• types of interpersonal skills and application to coaching/mentoring, including:

• building rapport, trust and respect
• verbal and non-verbal communications
• questioning, listening and reflecting
• self-disclosure
• giving and accepting feedback
• establishing a safe environment for open communication

• relevance and application of skills development techniques, including:

• one-on-one training using explanation and demonstration
• use of supporting materials in written, visual or other format
• facilitation/guidance of self-directed learning
• identifying needs and setting goals

• sources of information for self-directed learning, including:

• networking
• industry journals
• internet
• organisation knowledge/learning systems/databases

• relevant career paths and competency standards in the organisation.

Assessment Conditions

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=d1287d36-dff4-4e9f-ad2c-9d6270054027