Assessment Requirements for MSMSUP382 Provide coaching/mentoring in the workplace

Release: 1

Assessment Requirements for MSMSUP382 Provide coaching/mentoring in the workplace

Modification History

Release 1. Supersedes and is equivalent to MSAPMSUP382A Provide coaching/mentoring in the workplace

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

use interpersonal skills to:

build rapport, trust and respect with individuals who have diverse work styles, aspirations, cultures and perspectives

facilitate identifying the individual’s development goals

facilitate identifying solutions and actions

encourage and support the individual to develop towards the achievement of goals

assist the individual to make decisions about achieving goals

select and use skills development techniques appropriate to individual’s needs to convey workplace knowledge and experience

evaluate outcomes of process to ensure the individual is achieving goals

explain workplace knowledge and experience clearly and concisely.

Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

types of interpersonal skills and application to coaching/mentoring, including:

building rapport, trust and respect

verbal and non-verbal communications

questioning, listening and reflecting

self-disclosure

giving and accepting feedback

establishing a safe environment for open communication

relevance and application of skills development techniques, including:

one-on-one training using explanation and demonstration

use of supporting materials in written, visual or other format

facilitation/guidance of self-directed learning

identifying needs and setting goals

sources of information for self-directed learning, including:

networking

industry journals

internet

organisation knowledge/learning systems/databases

relevant career paths and competency standards in the organisation.

Assessment Conditions

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=d1287d36-dff4-4e9f-ad2c-9d6270054027