Modification History
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Release |
Comments |
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Release 1 |
This unit of competency first released with CUL11 Library, Information and Cultural Services Training Package version 1.0 |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to process orders for information resources according to organisational acquisition procedures.
Application of the Unit
This unit applies to individuals undertaking straightforward administrative and organisational functions in a library or information services context.
Work would generally be undertaken under supervision, within established procedures.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
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Element |
Performance Criteria |
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Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
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1. Determine ordering requirements |
1.1 Search for and verify bibliographic details for requested information resources within required timeframes 1.2 Check availability and estimated cost of requested information resources 1.3 Select suppliers according to organisational guidelines 1.4 Check supplier performance to inform selection, and report performance problems to appropriate colleagues |
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2. Order information resources |
2.1 Create and despatch order records according to organisational procedures 2.2 Prioritise urgent orders and action to expedite receipt 2.3 Check progress of orders and take appropriate follow-up action where necessary 2.4 Update records of ordered material to reflect changes in availability or price according to organisational procedures 2.5 Refer problems with processing orders to appropriate personnel as required |
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3. Receive information resources |
3.1 Accept materials and complete checking processes against invoice and order details 3.2 Process invoices for payment or raise queries with suppliers 3.3 Follow organisational procedures when making claims to suppliers for missing, damaged or incorrect material 3.4 Record details of material received according to organisational procedures 3.5 Complete physical processing tasks for received items as required 3.6 Sort received items in priority order ready for cataloguing 3.7 Update relevant records and note irregularities |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit.
Required skills
- communication skills to raise queries with suppliers
- literacy skills to:
- interpret and complete order documentation
- complete checking processes
- numeracy skills to:
- interpret orders and invoices
- calculate payments
- complete order documentation
- self-management skills to:
- meet deadlines
- seek expert assistance as required
- complete work tasks in a logical sequence
- teamwork skills to work collaboratively with others
- technology skills to use:
- business technology
- industry-current ordering systems.
Required knowledge
- organisational procedures, including systems for determining availability of resources
- range of available print and electronic information resources
- typical ordering processes and systems used by information services providers.
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
Assessment methods should closely reflect workplace demands and the needs of particular client groups (consider the requirements of different age groups, clients with English as a second language, clients with disabilities, remote library users, etc.). |
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
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Bibliographic details may include: |
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Information resources may include: |
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Suppliers may be: |
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Supplier performance may relate to: |
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Problems may relate to: |
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Checking processes may relate to: |
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Unit Sector(s)
Knowledge management - Information services
