Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes, skills and knowledge required to merchandise products within a retail store. It involves the arrangement and presentation of merchandise, setting up and maintaining displays and labelling and pricing stock. |
Application of the Unit
Application of the unit |
This unit applies to frontline retail personnel. It requires the team member to demonstrate the consistent application of store policies and procedures in regard to displaying, merchandising, ticketing, labelling, pricing and storage of stock, including application of correct manual handling, storage and display techniques according to stock characteristics, industry codes of practice, relevant legislation, government regulations, and industry codes of practice. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability skills |
The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 |
Place and arrange merchandise. |
1.1 |
Unpack merchandise according to store policy and procedures and legislative requirements . |
1.2 |
Place merchandise on floor, fixtures and shelves in determined locations according to OHS and other relevant legislative requirements. |
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1.3 |
Display merchandise to achieve a balanced, fully-stocked appearance and promote sales. |
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1.4 |
Identify damaged, soiled or out-of-date stock and take corrective action as required according to store procedure. |
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1.5 |
Place stock range to conform with fixtures, ticketing, prices or bar codes. |
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1.6 |
Rotate stock according to stock requirements and store procedure. |
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1.7 |
Ensure stock presentation conforms to special handling techniques and other safety requirements . |
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2 |
Prepare display labels and tickets. |
2.1 |
Prepare labels and tickets for window, wall or floor displays according to store policy. |
2.2 |
Prepare tickets using electronic equipment or neatly by hand according to store procedures. |
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2.3 |
Identify soiled, damaged, illegible or incorrect labels and tickets and take corrective action. |
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2.4 |
Use and maintain electronic ticketing and labelling equipment according to design specifications. |
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2.5 |
Store ticketing equipment in a secure location. |
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3 |
Place, arrange and display price labels and tickets. |
3.1 |
Place labels and tickets visibly and correctly on merchandise. |
3.2 |
Replace labels and tickets according to store policy. |
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3.3 |
Maintain correct pricing and information on merchandise according to store procedures, industry codes of practice and legislative requirements. |
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4 |
Maintain displays. |
4.1 |
Reset and dismantle special promotion areas . |
4.2 |
Assist supervisor in selection of merchandise for display. |
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4.3 |
Arrange and face up merchandise as directed and according to layout specifications and load-bearing capacity of fixtures. |
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4.4 |
Identify, reset or remove unsuitable or out-of-date displays as directed. |
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4.5 |
Identify optimum stock levels and replenish stock according to store policy. |
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4.6 |
Maintain display areas in a clean and tidy condition. |
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4.7 |
Remove excess packaging from display areas. |
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5 |
Protect merchandise. |
5.1 |
Identify and apply correct handling, storage and display techniques according to stock characteristics and legislative requirements. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the essential skills and knowledge and their level, required for this unit. |
The following skills must be assessed as part of this unit:
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The following knowledge must be assessed as part of this unit:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure access to:
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Methods of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
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Assessing employability skills |
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
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Merchandise may be characterised by: |
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Store policy and procedures in regard to: |
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Legislative requirements may include: |
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Display may include: |
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Handling techniques may vary according to: |
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Safety requirements may relate to: |
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Preparation of labels and tickets may involve: |
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Special promotion areas may be: |
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Unit Sector(s)
Sector |
Cross-Sector |
Competency field
Competency field |
Merchandising |