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Qualification details

AUR31005 - Certificate III in Automotive Sales (Release 2)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by AUR31012 - Certificate III in Automotive Sales16/Jan/2013

Release Status:
Current
Releases:
ReleaseRelease date
2 (this release) 20/Dec/2011
(View details for release 1) 21/Jun/2011

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
AURB211304B - Assemble bicyclesAssemble bicycles N/A
AURB211305A - Assemble box bicycle for retail saleAssemble box bicycle for retail sale N/A
AURB212171A - Service and repair bicycle mechanical braking systemsService and repair bicycle mechanical braking systems N/A
AURB212370B - Service bicycle hydraulic braking systemsService bicycle hydraulic braking systems N/A
AURB214670B - Service bicycle drivetrain systemsService bicycle drivetrain systems N/A
AURB215672A - Service bicycle steering systemsService bicycle steering systems N/A
AURB216672A - Service bicycle suspension systemsService bicycle suspension systems N/A
AURB218168B - Remove, repair and fit bicycle tyresRemove, repair and fit bicycle tyres N/A
AURB218267A - Service bicycle wheels and hubsService bicycle wheels and hubs N/A
AURB232265B - Fit and adjust bicycle accessoriesFit and adjust bicycle accessories N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 621311 Motor Vehicle Or Caravan Salesperson 
ASCO (occupation type) Identifier 6212-11 Motor Vehicle And Caravan Salesperson 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Automotive Industry,Other Vehicles 
Taxonomy - Occupation N/A Outdoor Power Equipment Salesperson,Service Station Salesperson,Marine Salesperson,Bicycle Salesperson,Vehicle Salesperson,Parts Interpreter,Aftermarket Senior Salesperson 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 621311 Motor Vehicle Or Caravan Salesperson 02/Feb/2007 
ASCO (occupation type) Identifier 6212-11 Motor Vehicle And Caravan Salesperson 18/Nov/2005 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 18/Nov/2005 
Qualification/Course Level of Education Identifier 514 Certificate III 25/Mar/2009 
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Modification History

Specialisation removed: 

Farm machinery

Two imported units of competency deleted: 

THCGTM12A

TLIC107C

Eight imported units of competency updated: 

BSBFLM312C replaces BSBFLM312B

TLIA2011A replaces TLIA1107C

TLIA2012A replaces TLIA1207C

TLIA2013A replaces TLIA1307C

TLIA3019A replaces TLIA1907C

TLIA2020A replaces TLIA2007C

TLID2010A replaces TLID1007C

TLILIC2001A replaces TLILIC108A

Description

This qualification covers the skills and knowledge required to perform sales related tasks within an automotive retail, service or repair business. It is suitable for entry into the automotive retail, service and repair industry.

Job role / employment outcomes 

The Certificate III in Automotive Sales is intended to prepare new employees or recognise and develop existing workers who are performing general sales and marketing functions in an automotive retail, service or repair business.

Employment outcomes targeted by this qualification include:

  • sales assistant
  • customer relations officer
  • spare parts salesperson
  • service station attendant.

Application 

This qualification is suitable for an Australian Apprenticeship pathway.

Pathways Information

Pathways into the qualification 

This qualification may be accessed by direct entry. Credit will be granted towards this qualification to those who have completed AUR21105 Certificate II in Automotive Sales in this Training Package or other relevant qualifications.

Pathways from the qualification 

Further training pathways from this qualification include AUR40105 Certificate IV in Automotive Management or other relevant qualifications.

Additional qualification advice 

The Certificate III in Automotive Sales may be attained as a generic qualification, or where a particular occupational outcome is required, may include a specialisation.

The specialisations for this qualification are:

  • aftermarket retail operation
  • bicycle
  • outdoor power equipment
  • service station
  • replacement parts interpreting
  • vehicle.

Advice is provided at the end of this qualification on the recommended units of competency for each specialisation.

Where elective units of competency are packaged to suit a particular industry sector or occupational outcome, Registered Training Organisations (RTOs) might issue, for example, a:

Certificate III in Automotive Sales (specialising in farm machinery)

OR 

Certificate III in Automotive Sales (farm machinery)

It should be noted that a qualification with a specialisation does not change the title of the qualification, although RTOs may choose to record the specialisation below  the title.

Licensing/Regulatory Information

Licensing considerations 

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.

Entry Requirements

Not Applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the Employability Skills for this qualification as identified by the sales sector of the automotive industry. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication

  • Clearly communicating workplace information to others (verbal and non-verbal), including use of automotive terms
  • Collecting, analysing and organising information
  • Completing workplace reports
  • Communicating ideas and information to workplace colleagues
  • Using and contributing to workplace procedures
  • Maintaining workplace records
  • Communicating with colleagues and clients to handle verbal enquiries, such as clarifying instructions and responding to requests for information
  • Communicating with people who speak languages other than English and in a cross-cultural context
  • Interpreting needs of clients (internal or external)
  • Interpreting the needs of customers
  • Reading and interpreting workplace related documentation
  • Writing to audience needs

Teamwork

  • Identifying and describing own role and role of others
  • Working within a team to provide office administration services
  • Working with diverse individuals and groups
  • Applying knowledge of own role to complete activities efficiently to support team activities and tasks

Problem solving

  • Recognising a workplace problem or a potential problem and taking action
  • Determining problems needing priority action
  • Referring problems outside area of responsibility to appropriate person and suggest possible causes
  • Seeking information and assistance as required to solve problems
  • Using a range of problem-solving techniques
  • Taking action to resolve concerns
  • Developing practical responses to common breakdowns in workplace systems and procedures
  • Rectifying discrepancies or errors in documentation and transactions

Initiative and enterprise

  • Adapting to new and emerging situations in the workplace
  • Being proactive and creative in responding to workplace problems, changes and challenges

Planning and organising

  • Prioritising actions to achieve required outcomes
  • Planning own work requirements
  • Identifying tasks to achieve team goals
  • Allocating resources to workplace tasks and requirements
  • Collecting, analysing and organising workplace data
  • Identifying risk factors and taking action to minimise risk
  • Organising meeting schedules for clients and colleagues and negotiating alternative arrangements
  • Planning for contingencies
  • Planning information and documentation requirements
  • Utilising or determining required resources

Packaging Rules

Packaging Rules 

To be awarded the Certificate III in Automotive Sales, competency must be achieved in twenty eight  (28 ) units of competency.

  • seven  (7 ) core units of competency
  • twenty one  (21 ) elective units of competency, as specified below.

  • a minimum of eighteen  (18 ) elective units of competency from Group A
  • a maximum of three  (3 ) elective units of competency from Group B.

Note that:

  • a maximum of eleven  (11 ) elective units may be selected from units aligned to Certificate II qualifications
  • a maximum of two  (2 ) elective units may be selected from units aligned to Certificate IV qualifications
  • up to five  (5 ) elective units may be chosen from other qualifications in this Training Package, other endorsed Training Packages and accredited courses, as described in Groups A and B.

Where prerequisite units are identified they must be counted in the total number of units required for completion of the qualification.

Core units of competency 

  • Complete the following seven  (7 ) units of competency.

AURC270103A

Apply safe working practices

AURC270421A

Establish relations with customers

AURC270688A

Work effectively with others

AURC270789A

Communicate effectively in the workplace

AURC272003A

Apply environmental regulations and best practice in a workplace or business

AURS241769A

Sell product(s)

BSBCUS201A

Deliver a service to customers

Elective units of competency 

Group A  - Elective units 

  • Complete a minimum of eighteen  (18 ) units of competency from the following list.

Sales and marketing 

Prerequisites 

AURC362807A

Build customer relations

AURC363337A

Maintain business image

AURS238127A

Identify and select automotive parts and products

AURS238150A

Present stock and sales area

AURS238154A

Provide information to customers on automotive refinishing products

AURS239508A

Carry out warehousing procedures

AURS241303A

Apply sales procedures

AURS241608A

Carry out cash and/or credit/funds transfer transactions

AURS241803A

Apply legal requirements relating to product sales

AURS242621A

Promote products and services

AURS252290A

Process customer complaints

AURS338103A

Apply automotive parts interpretation process

AURS338216A

Determine used motor vehicle stock requirements

AURS342369A

Wholesale used motor vehicle stock

AURS344330A

Inspect, appraise and purchase used motor vehicles to supplement stock for sale

BSBCUS301A

Deliver and monitor a service to customers

BSBCUS401A

Coordinate implementation of customer service strategies

BSBPRO401A

Develop product knowledge

BSBSLS402A

Identify sales prospects

BSBSLS403A

Present a sales solution

BSBSLS404A

Secure prospect commitment

BSBSLS405A

Support post-sale activities

BSBSMB301A

Investigate micro business opportunities

LGAGOVA406A

Implement personal marketing plan

MSAPMSUP204A

Pack products or materials

SIRRFSA001A

Apply retail food safety practices

SIRRFSA002A

Monitor food safety program

SIRRFSA001A

SIRRRPK003A

Advise on fast food products

SIRRFSA001A

SIRXCCS001A

Apply point-of-sale handling procedures

SIRXFIN001A

Balance point-of-sale terminal

SIRXICT001A

Operate retail technology

SIRXICT003A

Operate retail information technology systems

SIRXINV001A

Perform stock control procedures

SIRXINV002A

Maintain and order stock

SIRXINV004A

Buy merchandise

SIRXMER001A

Merchandise products

SIRXMER002A

Coordinate merchandise presentation

SIRXSLS003A

Coordinate sales performance

TLIA2012A

Pick and process orders

TLIA2013A

Receive goods

TLIA2020A

Replenish stock

TLIA2011A

Package goods

TLIA3019A

Organise receival operations

Bicycles 

AURB211304B

Assemble bicycles

AURB211305A

Assemble box bicycle for retail sale

AURB212171A

Service and repair bicycle mechanical braking systems

AURB212370B

Service bicycle hydraulic braking systems

AURB214670B

Service bicycle drivetrain systems

AURB215672A

Service bicycle steering systems

AURB216672A

Service bicycle suspension systems

AURB218168B

Remove, repair and fit bicycle tyres

AURB218267A

Service bicycle wheels and hubs

AURB232265B

Fit and adjust bicycle accessories

AURB254401A

Select and adjust bicycle to fit rider

AURB311401A

Restore a bicycle

AURB312366B

Repair bicycle hydraulic braking systems

AURB314666B

Repair bicycle drivetrain systems

AURB315646A

Repair/overhaul bicycle steering systems

AURB316646A

Repair/overhaul bicycle suspension systems

AURB318207B

Design and build bicycle wheels

AURB318267A

Repair/overhaul bicycle wheels and hubs

AURB318301A

Service electric power assist bicycles

AURB328267A

Service and repair bicycle frames

AURB332301A

Specify and select components for a custom bicycle

AURB354501A

Provide mechanical support to cycling events

AURB354601A

Conduct cycling proficiency training

AURB428201A

Design and build a bicycle frame

AURB428202A

Assess carbon fibre frames for repair

Common 

AURC251677A

Use numbers in the workplace

AURC252327A

Identify, clarify and resolve problems

AURC261314A

Contribute to quality work outcomes

AURC270889A

Communicate business information

AURC359350A

Conduct information sessions

AURC361230A

Inspect technical quality of work

BSBADM307B

Organise schedules

BSBADM311A

Maintain business resources

BSBCMN311B

Maintain workplace safety

BSBFIA301A

Maintain financial records

BSBFLM309C

Support continuous improvement systems and processes

BSBFLM312C

Contribute to team effectiveness

BSBINM301A

Organise workplace information

BSBINN301A

Promote innovation in a team environment

BSBITU301A

Create and use databases

BSBITU305A

Conduct online transactions

BSBOHS407A

Monitor a safe workplace

BSBRES401A

Analyse and present research information

BSBSMB407A

Manage a small team

BSBWOR204A

Use business technology

BSBWOR301A

Organise personal work priorities and development

HLTFA301B

Apply first aid

SIRXFIN003A

Produce financial reports

SIRXOHS002A

Maintain store safety

SIRXRSK001A

Minimise theft

SIRXRSK002A

Maintain store security

Equipment operation 

TLID2010A

Operate a forklift

TLILIC2001A

Licence to operate a forklift truck

Environment and sustainability 

AURC472082A

Plan and manage compliance with environmental regulations in a workplace or business

MSAENV272B

Participate in environmentally sustainable work practices

MSAENV472B

Implement and monitor environmentally sustainable work practices

General mechanical 

AURC252103A

Apply basic automotive troubleshooting processes

AURT366108A

Carry out diagnostic procedures

AURT200108A

Carry out servicing operations

AURT270278A

Use and maintain workplace tools and equipment

AURT225667A

Use and maintain measuring equipment

AURT365130A

Inspect vehicle systems and determine preferred repair action

Open electives 

A maximum of two  (2 ) Group A elective units may be chosen from other units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate IV.

Group B  - Other elective units 

  • The balance of units, to a maximum of three  (3 ), may be drawn from any combination of:
  • Group B elective list
  • units not already chosen from Group A
  • relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II, III and IV qualifications.

Specialisation advice 

Unit selection for a particular occupational stream must adhere to the packaging rules specified above. Examples of appropriate elective units for particular outcomes are provided below.

Note: A specialisation does not alter the title of the qualification although RTOs may choose to record the specialist occupational stream. Refer to Additional qualification advice .

Aftermarket retail operation

The following five (5) units are recommended for this specialisation:

AURC251677A

Use numbers in the workplace

AURC261314A

Contribute to quality work outcomes

AURS238127A

Identify and select automotive parts and products

AURS241803A

Apply legal requirements relating to product sales

BSBCMN311B

Maintain workplace safety

  • plus, a minimum of six (6) of the following units of competency.

AURC270889A

Communicate business information

AURC362807A

Build customer relations

AURS338103A

Apply automotive parts interpretation process

BSBADM311A

Maintain business resources

BSBCUS401A

Coordinate implementation of customer service strategies

SIRXFIN003A

Produce financial reports

SIRXINV002A

Maintain and order stock

BSBOHS407A

Monitor a safe workplace

SIRXRSK002A

Maintain store security

SIRXMER002A

Coordinate merchandise presentation

SIRXSLS003A

Coordinate sales performance

Bicycle

The following unit is recommended for this specialisation.

AURS241803A

Apply legal requirements relating to product sales

  • plus, a minimum of two (2) units of competency aligned to Certificate III from the Bicycle and/or General Mechanical groups.

Outdoor power equipment

The following twelve (12) units are recommended for this specialisation.

AURS238150A

Present stock and sales area

AURS241303A

Apply sales procedures

AURS241803A

Apply legal requirements relating to product sales

AURS242621A

Promote products and services

AURC362807A

Build customer relations

BSBSLS404A

Secure prospect commitment

BSBSLS405A

Support post-sale activities

SIRXICT001A

Operate retail technology

SIRXINV001A

Perform stock control procedures

SIRXMER002A

Coordinate merchandise presentation

SIRXRSK001A

Minimise theft

TLIA2013A

Receive goods

Service station

The following seven (7) units are recommended for this specialisation.

AURS238127A

Identify and select automotive parts and products

AURS238150A

Present stock and sales area

AURS241803A

Apply legal requirements relating to product sales

BSBWOR204A

Use business technology

BSBCMN311B

Maintain workplace safety

SIRXCCS001A

Apply point-of-sale handling procedures

SIRXRSK001A

Minimise theft

  • plus, a minimum of ten (10) of the following units.

AURC270889A

Communicate business information

AURC362807A

Build customer relations

BSBADM307B

Organise schedules

BSBADM311A

Maintain business resources

BSBFIA301A

Maintain financial records

BSBCUS301A

Deliver and monitor a service to customers

BSBOHS407A

Monitor a safe workplace

BSBSMB301A

Investigate micro business opportunities

BSBSMB407A

Manage a small team

BSBPRO401A

Develop product knowledge

SIRXINV002A

Maintain and order stock

SIRXRSK002A

Maintain store security

SIRXMER002A

Coordinate merchandise presentation

SIRXSLS003A

Coordinate sales performance

Parts interpreting

The following six (6) units are recommended for this specialisation.

AURC251677A

Use numbers in the workplace

AURS238127A

Identify and select automotive parts and products

AURS241803A

Apply legal requirements relating to product sales

AURS338103A

Apply automotive parts interpretation process

BSBWOR204A

Use business technology

TLIA2011A

Package goods

  • plus, a minimum of six (6) of the following units.

AURC362807A

Build customer relations

AURS239508A

Carry out warehousing procedures

AURS241303A

Apply sales procedures

BSBCUS301A

Deliver and monitor a service to customers

BSBPRO401A

Develop product knowledge

SIRXINV001A

Perform stock control procedures

SIRXINV002A

Maintain and order stock

SIRXOHS002A

Maintain store safety

SIRXMER001A

Merchandise products

Vehicle

The following eleven (11) units are recommended for this specialisation.

AURC251677A

Use numbers in the workplace

AURC362807A

Build customer relations

AURS238150A

Present stock and sales area

AURS241303A

Apply sales procedures

AURS241803A

Apply legal requirements relating to product sales

AURS252290A

Process customer complaints

BSBWOR204A

Use business technology

BSBCUS301A

Deliver and monitor a service to customers

BSBFLM312C

Contribute to team effectiveness

BSBPRO401A

Develop product knowledge

SIRXMER001A

Merchandise products