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Qualification details

SIR40107 - Certificate IV in Community Pharmacy (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to SIR40112 - Certificate IV in Community PharmacySIR40112 replaces and is equivalent to SIR40107 as the intent of the qualification remains unchanged. The total number of units required to complete this qualification has decreased from 33 to 14. The number of core units has decreased from 22 to 4. The number of elective units has decreased from 11 to 10. 12/Jun/2012
Supersedes and is equivalent to WRP40102 - Certificate IV in Community Pharmacy 25/Feb/2011

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 26/Feb/2011

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
HLTCSD306B - Respond effectively to difficult or challenging behaviourRespond effectively to difficult or challenging behaviourN/A
SIRPMER001A - Market and promote pharmacy products and services areaMarket and promote pharmacy products and services areaN/A
SIRPDIS002A - Deliver prescription medicines to customers outside the pharmacyDeliver prescription medicines to customers outside the pharmacyN/A
SIRXHRM001A - Administer human resources policyAdminister human resources policyN/A
SIRXADM002A - Coordinate retail officeCoordinate retail officeN/A
SIRXOHS001A - Apply safe working practicesApply safe working practicesN/A
SIRPPKS013A - Provide information, products and services on complementary medicineProvide information, products and services on complementary medicineN/A
SIRXIND001A - Work effectively in a retail environmentWork effectively in a retail environmentN/A
SIRXMER002A - Coordinate merchandise presentationCoordinate merchandise presentationN/A
SIRPPKS005A - Identify, locate and sell cough and cold productsIdentify, locate and sell cough and cold productsN/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 621511 Retail Supervisor 
ASCO (occupation type) Identifier 6213-11 Retail Supervisor 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Community Pharmacy 
Taxonomy - Occupation N/A Dispensary Assistant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 621511 Retail Supervisor 23/Oct/2008 
ASCO (occupation type) Identifier 6213-11 Retail Supervisor 23/Oct/2008 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 23/Oct/2008 
Qualification/Course Level of Education Identifier 511 Certificate IV 26/Feb/2011 
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Modification History

Not applicable.

Description

This qualification provides the skills and knowledge for an individual to be competent to work in a community pharmacy. Likely functions within the community pharmacy industry for those who achieve this level of competency include maintaining store safety and security, managing sales and customer service, leading and managing staff and managing merchandise and store presentation.

The structure of this qualification recognises the diversity of business models that characterise the community pharmacy industry. It supports multi-skilling and participation in work teams as appropriate to the size and structure of the business.

This qualification is designed to reflect the role of individuals who work relatively autonomously under broad supervision of the pharmacist. They also coordinate and supervise others in the workplace. The role involves the use of a broad knowledge base incorporating some theoretical concepts and requires the identification, analysis and evaluation of information from a variety of sources.

This qualification is suitable for an Australian Apprenticeship pathway.

Job roles 

Pharmacy assistant

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Entry requirements 

There are no prerequisites for entry to this qualification.

Employability Skills Summary

EMPLOYABILITY SKILLS SUMMARY 

SIR40107 Certificate IV in Community Pharmacy 

The following table contains a summary of the employability skills required by the community pharmacy industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

Apply communication skills to provide instruction and feedback, mentor others in the workplace and co-ordinate customer service. Interact with customers who may be elderly, ill or drug affected, often about highly personal and sensitive matters requiring empathy, tact and confidentiality. Be familiar with technical terms used to describe products and/or used in product and health care information.

Problem solving 

Solve problems within a framework of established business procedures and protocols and with reference to the pharmacist. Respond to staffing and resource issues, investigate and resolve stock discrepancies and respond to customer requests.

Initiative and enterprise 

Use initiative in identifying the most appropriate products and services for customers and maintain current knowledge of product range and market trends. Opportunities for initiative and enterprise occur within established business procedures and protocols and with reference to the pharmacist. Those responsible for marketing and merchandising develop and coordinate promotional strategies for community pharmacy products.

Teamwork 

Work closely with the pharmacist and other members of the staff team (according to business size). Mentor workplace procedures and protocols to others, provide leadership and support team members to carry out their role.

Planning and organising 

Support the pharmacist in planning and providing a safe and secure work environment and overseeing implementation of work procedures and protocols consistent with legislative, business and customer requirements. Identify and source required resources to support management of sales and customer service. Schedule work activities, co-ordinate inputs of specialist service providers and ensure that the required resources are available for the staff team to deliver business outcomes.

Self-management 

Manage their own time and overseeing or establishing schedules and routines for others in consultation with the pharmacist and/or other staff. Understand the legal context, including the boundaries of the job role and also an awareness of the special requirements for selling medicines and managing scheduled medicines. This involves a detailed understanding of the roles and responsibilities of the pharmacy assistant and how these relate to the role of the pharmacist.

Learning 

Maintain current knowledge of market trends and products and services that could be sold by their pharmacy. Access a range of sources of information and expertise to update their own knowledge and provide current information to customers. Make current product knowledge available to other team members.

Technology 

Update and maintain computer-based information and database systems. Sell a range of products including kits, aids and equipment. Understand how these items operate, to assist the customer in appropriate selection depending on their need/capacity, demonstrate safe use and provide information on care and maintenance as appropriate.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of community pharmacy in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Retail and Wholesale qualifications 

Packaging Rules

QUALIFICATION RULES 

To achieve a Certificate IV in Community Pharmacy, 33 units must be completed:

  • all 22 core units
  • 11 elective units. Elective units may be selected as follows.
  • A maximum of 6 units may be selected from the Elective Units in Group A below.
  • A minimum of 5 and a maximum of 11 elective units may be selected from the Elective Units in Group B below.
  • A maximum of 2 elective units may be selected from Group C below.
  • A maximum of 5 elective units may be selected from elsewhere in the Retail Services Training Package or from any other endorsed Training Package or accredited course. These must be units which are packaged within a Certificate III or IV qualification in the parent Training Package. Training Packages that overlap with Community Pharmacy activities include Health, Business Services and Beauty.

Elective units selected must be additional to those already counted towards a lower level qualification within this Training Package.

In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

CORE UNITS 

HLTCSD306B

Respond effectively to difficult or challenging behaviour

SIRPDIS001A

Accept prescriptions and deliver medicine

SIRPPKS001A

Support the sale of pharmacy and pharmacist-only medicines

SIRPPKS002A

Identify, locate and sell products related to allergies

SIRPPKS003A

Identify, locate and sell analgesic and anti-inflammatory products

SIRPPKS005A

Identify, locate and sell cough and cold products

SIRPPKS006A

Identify, locate and sell eye, ear and oral care products

SIRPPKS007A

Identify, locate and sell products for gastro-intestinal conditions

SIRPPKS008A

Identify, locate and sell first aid and wound care products

SIRPPKS009A

Identify, locate and sell products for skin and fungal conditions

SIRPPKS010A

Assist in the management of pharmacy and pharmacist-only medicines

SIRXCCS003A

Coordinate interaction with customers

SIRXIND001A

Work effectively in a retail environment

SIRXINV001A

Perform stock control procedures

SIRXMER001A

Merchandise products

SIRXMGT003A

Lead and manage people

SIRXOHS001A

Apply safe working practices

SIRXOHS002A

Maintain store safety

SIRXOHS003A

Provide a safe working environment

SIRXRSK001A

Minimise theft

SIRXRSK002A

Maintain store security

SIRXSLS005A

Manage sales service and delivery

ELECTIVE UNITS : GROUP A 

Community Pharmacy : Dispensary 

SIRPDIS003A

Assist in dispensary operations

SIRPDIS004A

Assist in dispensary stock control

SIRPDIS005A

Assist in preparing dose administration containers

SIRPDIS006A

Assist in preparing extemporaneous prescriptions

Community Pharmacy : Product 

SIRPPKS011A

Provide information, products and services on asthma

SIRPPKS012A

Provide information, products and services on blood pressure

SIRPPKS013A

Provide information, products and services on complementary medicine

SIRPPKS014A

Provide information, products and services on diabetes

SIRPPKS015A

Provide information, products and services on diet, nutrition and weight management

SIRPPKS016A

Provide information, products and services to support home health care

SIRPPKS017A

Provide information, products and services on pregnancy and maternal health

SIRPPKS018A

Provide information, products and services on smoking cessation

SIRPPKS019A

Provide information, products and services on women's and men's health

SIRPPKS020A

Provide information, products and services on wound care

ELECTIVE UNITS : GROUP B 

Cleaning and Maintenance 

SIRXCLM002A

Manage store facilities

E-Business 

SIRXEBS001A

Acquire and retain online customers

SIRXEBS002A

Manage retail brands online

SIRXEBS003A

Manage and promote business to business e-commerce solutions

SIRXEBS004A

Select an e-business model

Finance 

SIRXFIN004A

Manage financial resources

BSBFIA302A

Process payroll

ELECTIVE UNITS : GROUP B  (CONTINUED )

Human Resources Management 

SIRXHRM001A

Administer human resources policy

SIRXHRM002A

Recruit and select personnel

TAAASS401A

Plan and organise assessment

TAADEL402A

Facilitate group-based learning

TAADEL404A

Facilitate work-based learning

Inventory 

SIRXINV004A

Buy merchandise

SIRXINV005A

Control inventory

Merchandising 

SIRXMER004A

Manage merchandise and store presentation

Risk Management and Security 

SIRXRSK004A

Control store security

ELECTIVE UNITS : GROUP C 

Administration 

SIRXADM001A

Apply retail office procedures

SIRXADM002A

Coordinate retail office

Computer Operations and ICT Management 

SIRXICT001A

Operate retail technology

Community Pharmacy : Dispensary 

SIRPDIS002A

Deliver prescription medicines to customers outside the pharmacy

Finance 

SIRXFIN001A

Balance point-of-sale terminal

SIRXFIN002A

Perform retail finance duties

SIRXFIN003A

Produce financial reports

Human Resources Management 

BSBWOR301A

Organise personal work priorities and development

TAADEL301A

Provide training through instruction and demonstration of work skills

TAAASS301A

Contribute to assessment

Inventory 

SIRXINV002A

Maintain and order stock

ELECTIVE UNITS : GROUP C  (CONTINUED )

Merchandising 

SIRPMER001A

Market and promote pharmacy products and services area

SIRXMER002A

Coordinate merchandise presentation

Management and Leadership 

SIRXMGT001A

Coordinate work teams

SIRXMGT002A

Maintain employee relations

SIRXMGT006A

Initiate and implement change

Quality and Innovation 

SIRXQUA005A

Maintain operational quality and productivity

Risk Management and Security 

SIRXRSK003A

Apply store security systems and procedures

Sales 

SIRXSLS003A

Coordinate sales performance

SIRXSLS004A

Build relationships with customers

Community Pharmacy : Product 

SIRPPKS004A

Identify, locate and sell baby and infant products

Retail Product Knowledge 

SIRXRPK001A

Recommend health and nutritional products and services

SIRXRPK002A

Recommend hair, beauty and cosmetic products and services