Modification History
PSPGOV514A Release 2: Layout adjusted. No changes to content.
PSPGOV514A Release 1: Primary release.
Unit Descriptor
This unit covers facilitation of workplace change in public sector environments where role ambiguity and uncertainty often accompany the change process. It includes planning for the introduction of change, dealing with emerging challenges and opportunities and handling ambiguity in the change process.
In practice, facilitating change may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, leading a workgroup, coordinating resources, undertaking research and analysis, etc.
This is one of 6 units of competency in the Working in Government and Management Competency Fields that deal with change. Related units are:
- PSPGOV205B Participate in workplace change
- PSPGOV306B Implement change
- PSPGOV405B Provide input to change processes
- PSPMNGT604B Manage change
- PSPMNGT703A Lead and influence change
Application of the Unit
Not applicable.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements are the essential outcomes of the unit of competency. |
Together, performance criteria specify the requirements for competent performance. Text in bold italics is explained in the Range Statement following. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1 . Plan for the introduction of change |
1.1 Research for the introduction of change is undertaken in order to consider the broader context of the organisation and emerging and future trends in the public sector. 1.2 Own knowledge and understanding are supplemented through advice from and consultation with others. 1.3 The interconnectedness of people, systems and structures is recognised and taken into account in planning for change. 1.4 Plans are made in consultation with stakeholders in accordance with legislation, policy and procedures . 1.5 The organisation's rationale for introducing change is communicated effectively to individuals/workgroups. 1.6 Information needs of all stakeholders are anticipated and facilitated as part of change management. |
2 . Deal with emerging challenges and opportunities |
2.1 Strategies to engage stakeholders in the change process are developed and implemented. 2.2 Internal and external clients are informed about the change process, possible inconveniences and the benefits intended from the change. 2.3 Risk factors affecting change are identified, monitored and addressed in accordance with the organisation's risk management plan. 2.4 Sensitivity is shown to people's individual responses to change and a range of support mechanisms is provided in line with specific needs. 2.5 Learning from the implementation of change are identified and shared with others. |
3 . Handle ambiguity in the change process |
3.1 Ambiguity in the change process is identified and the need to work with issues that cannot be resolved immediately is communicated to others as part of any change process. 3.2 Strategies to assist others to cope with apparent ambiguities are developed and implemented in accordance with specific needs and organisational requirements. 3.3 Recommendations for improving the methods/techniques to manage change are identified, evaluated and negotiated in accordance with organisational policy and procedures. |
Required Skills and Knowledge
This section describes the essential skills and knowledge and their level, required for this unit. |
Skill requirements Look for evidence that confirms skills in:
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Knowledge requirements Look for evidence that confirms knowledge and understanding of:
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Evidence Guide
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package. |
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Units to be assessed together |
PSPETHC501B Promote the values and ethos of public service PSPGOV504B Undertake research and analysis PSPGOV505A Promote diversity PSPGOV506A Support workplace coaching and mentoring PSPGOV507A Undertake negotiations PSPGOV508A Manage conflict PSPGOV511A Provide leadership PSPGOV512A Use complex workplace communication strategies PSPGOV515A Develop and use political nous PSPGOV516A Develop and use emotional intelligence PSPLEGN501B Promote compliance with legislation in the public sector PSPOHS501A Monitor and maintain workplace safety |
Overview of evidence requirements |
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
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Resources required to carry out assessment |
These resources include:
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Where and how to assess evidence |
Valid assessment of this unit requires:
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
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For consistency of assessment |
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments |
Range Statement
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here. |
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Change may include: |
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Stakeholders may include: |
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Legislation , policy and procedures may include: |
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Risk factors may include: |
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Support mechanisms may include: |
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Unit Sector(s)
Not applicable.
Competency field
Working in Government.