Qualification details

PSP50112 - Diploma of Government (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 01/Nov/2012

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to PSP50104 - Diploma of GovernmentNew release of PSP50104. New elective unit added. Packaging rules changed. 31/Oct/2012
Is superseded by and equivalent to PSP50116 - Diploma of GovernmentPSP unit codes updated.Imported units updated. 06/Mar/2016

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBEBU401A - Review and maintain a websiteReview and maintain a website Elective
BSBMKG501B - Identify and evaluate marketing opportunitiesIdentify and evaluate marketing opportunities Elective
BSBMKG502B - Establish and adjust the marketing mixEstablish and adjust the marketing mix Elective
BSBMKG514A - Implement and monitor marketing activitiesImplement and monitor marketing activities Elective
BSBMKG608A - Develop organisational marketing objectivesDevelop organisational marketing objectives Elective
BSBSUS501A - Develop workplace policy and procedures for sustainabilityDevelop workplace policy and procedures for sustainability Elective
PSPBORD501A - Command operational forcesCommand operational forces Elective
PSPETHC501B - Promote the values and ethos of public servicePromote the values and ethos of public service Core
PSPGOV502B - Develop client servicesDevelop client services Elective
PSPGOV503B - Coordinate resource allocation and usageCoordinate resource allocation and usage Elective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 149212 Customer Service Manager 
ASCO (occupation type) Identifier 3392-11 Customer Service Manager 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 
Qualification/Course Level of Education Identifier 421 Diploma 
Taxonomy - Industry Sector N/A Business Administration,Recordkeeping,Government Service Delivery 
Taxonomy - Occupation N/A Public Sector Manager,Technical Architect,Customer Service Manager (Public Sector),Administrative Services Supervisor 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 149212 Customer Service Manager 20/Feb/2013 
ASCO (occupation type) Identifier 3392-11 Customer Service Manager 20/Feb/2013 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 20/Feb/2013 
Qualification/Course Level of Education Identifier 421 Diploma 01/Nov/2012 
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Modification History

Release 

TP Version 

Comments 

1

PSP12 V1

First release. Supersedes and equivalent to PSP50104

Description

This qualification covers the competencies required for independent and self-directed work in the public sector. There may be supervisory responsibilities rather than specialist management competencies, which are catered for in the Diploma of Government (Management). The qualification is particularly suited to those working in an environment where there is a range of responsibilities which are diverse in nature rather than within a narrow specialisation and/or they work in small or regionally based organisations. Electives should reflect the responsibilities of the individual and the job skills required for effective performance. Where a free choice of electives is possible in the qualification packaging rules, electives may also be drawn from other Training Packages to reflect the work context and career plans of the individual. Please note that if all electives are chosen from a single Group, a specialist qualification may result. Requirements for specialisations are listed under the relevant Competency Field.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS 

FACETS ADDRESSED : Industry /enterprise requirements for this qualification include the following facets :

Communication 

Qualifications at this level require the use of complex communication strategies for interacting with internal and external clients, colleagues and managers. This requires the following performance outcomes:

  • Complex workplace communication for working at middle management level with internal and external clients, colleagues and other staff, including preparing for complex communication, analysing and responding to opinions, presenting a convincing argument, and developing a range of communication strategies.
  • Written workplace communication at a level where preliminary research or documents may have been prepared by others as input, and final documents are being prepared, including critical analysis of workplace information, composition, revision and refinement to meet workplace requirements.
  • Negotiations as an individual or as a member of a negotiating team, including planning for the negotiation, conducting the negotiation and finalising the outcome.
  • Use of a range of complex communication techniques including applying legislation, regulations and policies relating to communication in the public sector, analysing and using language structures and features that influence the interpretation of spoken communication, interacting confidently with groups on familiar topics in formal and informal workplace situations, speaking with confidence and listening critically, clarifying meaning, exploring issues and problem solving, responding to diversity, including gender and disability.
  • Use reading and writing at a level to cope with a range of complex and sensitive workplace materials including, critically analysing and synthesising information to compose complex written documents, refining content, structure and sequence according to the required purpose of written material, using spelling, punctuation and grammar for workplace documents at an experienced level, providing feedback on other people's work in ways suited to the diversity of the workplace, including creation of learning opportunities to improve research/document input.

Teamwork 

Qualifications at this level require the development and supervision of effective workplace performance and relationships. This requires the following performance outcomes:

  • Supervision and performance management in accordance with the organisation's performance management system. It includes linking individual/workgroup activities to organisational goals, setting performance expectations, measuring performance achievements, and renegotiate performance and development plans.
  • Achievement of operational results and effective working relationships through leadership, feedback and support of individuals in a workgroup that may exist in the workplace, be formed for a special purpose or project, or consist of community members, volunteers, interagency members, etc. It includes facilitating commitment to objectives and required standards; contributing to the development of a cooperative, high performance workgroup; giving and receiving feedback on performance; supporting and participating in development activities; and providing leadership, direction and guidance in the workgroup.

Problem solving 

  • Qualifications at this level cover the development, implementation and review of client services and the skills to address complex workplace and public issues in the context of government services, including monitoring problems in implementing work plans and propose solutions to resolve problems. This requires the following workplace performance outcomes:
  • Research and analysis to develop advice and recommendations, including identifying and undertaking research, analysing information and applying the results of analysis, maintaining information systems, and compiling reports from information.
  • Implementation of workplace diversity strategies to promote diversity through the development of effective and inclusive work practices, the generation of new ideas, and to improve the organisation's responsiveness to the community, including providing diversity input to strategies, policies and plans, attracting and developing a diverse workforce and monitoring diversity outcomes.
  • Managing conflict in the workplace, including identifying and assessing conflict situations, implementing strategies to resolve conflict and monitoring the situation. It does not include formal negotiation, counselling or conducting mediation.
  • Coordination of risk management in the business unit/organisation. It includes maintaining infrastructure and processes, supporting staff to manage risk, facilitating risk recovery, and monitoring and reviewing risk management.
  • Clearly identifying statistical data collection and the expected outputs to meet user requirements. It includes defining the purpose/outputs, defining the scope, researching and identifying possible sources of data, developing project documentation, determining resource requirements and confirming project feasibility. It also includes applying techniques to analyse statistical data, planning the analysis, applying statistical concepts and processes, determining strengths and weaknesses of the analysis and producing further statistics.

Initiative and enterprise 

Qualifications at this level cover the skills required to provide leadership to the achievement of organisational goals and principles, designing and implementing ethical process, promoting service quality and the reasons for change and initiating specific changes related to the work unit. This requires the following performance outcomes:

  • Achievement of operational results and effective working relationships through leadership, feedback and support of individuals in a workgroup that may exist in the workplace, be formed for a special purpose or project, or consist of community members, volunteers, interagency members, etc. It includes facilitating commitment to objectives and required standards; contributing to the development of a cooperative, high performance workgroup; giving and receiving feedback on performance; supporting and participating in development activities; and providing leadership, direction and guidance in the workgroup.
  • Facilitation of workplace change in public sector environments where role ambiguity and uncertainty often accompany the change process. It includes planning for the introduction of change, dealing with emerging challenges and opportunities and handling ambiguity in the change process.
  • The development and use of political nous to navigate and succeed in the political environment of the public sector. It includes identifying the political terrain, evaluating the political environment, forming alliances, and bargaining and negotiating to achieve outcomes.
  • The development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace. It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.

Planning and organising 

Qualifications at this level cover the coordination and management of the development and implementation of work unit plans at both the work unit and individual level to achieve results through planning. This includes providing leadership to the planning activities of the work unit, supervising individual work plans, and coordinating the implementing and evaluating of work plans. This requires the following performance outcomes:

  • Identification of service requirements to meet client needs, including analysis of client needs, review of client service, and promotion, development and enhancement of client service.
  • Coordination and monitoring of available resources to achieve work unit outcomes, including allocating available resources, monitoring and evaluation of resource usage and reporting on resource usage.
  • Evaluation relevant to the full range of processes and outcomes in the public sector such as policy, procedures, processes, structures, service delivery, projects, including identifying the purpose of the evaluation, identifying the evaluation process and tools, carrying out the evaluation, analysing results, reporting outcomes and recommending action.
  • Benchmarking performance of a functional area or business unit of an organisation. It includes designing a benchmarking approach, establishing benchmarks, establishing and managing a benchmarking exercise, gathering and analysing information and reporting on/acting on benchmarking outcomes.

Self management 

Qualifications at this level require autonomous management of complex work roles, duties and responsibilities within the limitations of job descriptions, level of authority and delegations and departmental policies and procedures. This requires the following performance outcomes:

  • Active management of one's own career to meet goals and achieve life plans, as well as contributing to the career management of others. It includes identifying current career strengths, identifying and mapping career opportunities, developing and implementing career plans, monitoring progress and contributing to others' career management.
  • The development and use of political nous to navigate and succeed in the political environment of the public sector. It includes identifying the political terrain, evaluating the political environment, forming alliances, and bargaining and negotiating to achieve outcomes.
  • The development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace. It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.

Learning 

This qualification covers the skills required to provide mentoring, coaching and performance review for others as well as personal career and skills development. This requires the following performance outcomes:

  • Promotion and support for coaching and mentoring in the organisation, including developing a coaching/mentoring strategy, establishing a coaching/mentoring framework, implementing and supporting coaching/mentoring, monitoring coaching and mentoring arrangements and consolidating opportunities for further coaching/mentoring.
  • Manage and development performance through a range of learning and development strategies including formal course participation, on-the-job training, work experience, staff exchanges, mentoring, coaching, external study, conference and seminar attendance, induction, job rotation, higher duties, work shadowing opportunities.

Technology 

Qualifications at this level cover the technology skills required for general government workplaces and services. This requires the following performance outcomes:

  • Identify equipment and technology requirements and use information technology including databases and spreadsheets. Use statistical analysis package, the most relevant data capture (software), GIS and web mapping/web GIS tools to access and/or manipulate a range of data, spreadsheet or database package for data analysis and presentation, statistical tools to collect, store and analyse data.
  • Use computer applications for information generation, management, storage and security.
  • Specialist qualifications will include elective competencies which cover the equipment and technology required for those specialisations.

Packaging Rules

11 units of competency are required for this qualification:

  • 5 core units
  • 6 elective units:
  • Choose 1 elective unit from Group A
  • Choose 5 elective units from the list below, or from elsewhere within this Training Package, or  from another endorsed Training Package, or  from an Accredited Course.

Units selected should not duplicate content already covered by other units in this qualification .

All elective units must be selected from an equivalent qualification level or higher, unless otherwise stated.

** For this qualification, a maximum of 1 unit from a Certificate IV level may be used.

Core Units 

PSPETHC501B

Promote the values and ethos of public service

PSPGOV504B

Undertake research and analysis

PSPGOV505A

Promote diversity

PSPGOV512A

Use complex workplace communication strategies

PSPLEGN501B

Promote compliance with legislation in the public sector

Elective Group A 

PSPOHS301A

Contribute to workplace safety

PSPOHS501A

Monitor and maintain workplace safety

Elective Group B 

PSPBORD501A

Command operational forces

PSPGOV502B

Develop client services

PSPGOV503B

Coordinate resource allocation and usage

PSPGOV506A

Support workplace coaching and mentoring

PSPGOV507A

Undertake negotiations

PSPGOV508A

Manage conflict

PSPGOV509A

Conduct evaluations

PSPGOV510A

Undertake and promote career management

PSPGOV511A

Provide leadership

PSPGOV513A

Refine complex workplace documents

PSPGOV514A

Facilitate change

PSPGOV515A

Develop and use political nous

PSPGOV516A

Develop and use emotional intelligence

PSPGOV517A

Coordinate risk management

PSPGOV518A

Benchmark performance

PSPGOV519A

Manage performance

PSPGOV520A

Scope statistical data collection

PSPGOV521A

Collect statistical data

PSPGOV522A

Process statistical data

PSPGOV523A

Interrogate and analyse statistical data

PSPGOV524A

Interpret data and related statistics

PSPGSD502A

Manage the emergent dynamics of government service delivery

PSPGSD503A

Provide specialist technical service delivery

PSPPA501A

Provide public affairs writing and editorial services

PSPPA502A

Coordinate public affairs events and activities

PSPPM504A

Carry out complex project activities

PSPREG503A

Supervise and carry out complex inspections and monitoring

PSPREG504A

Manage plant movement health risk

PSPSCI501A

Provide high-level scientific technical support

PSPSCI502A

Facilitate innovation and change through extension

PSPSCI503A

Develop and undertake scientific/technological research

BSBEBU401A

Review and maintain a website

BSBMKG501B

Identify and evaluate marketing opportunities

BSBMKG502B

Establish and adjust the marketing mix

BSBMKG514A

Implement and monitor marketing activities

BSBMKG608A

Develop organisational marketing objectives

BSBSUS501A

Develop workplace policy and procedures for sustainability

PSPPOL501A

Develop organisation policy

PUAWER002B

Ensure workplace emergency prevention procedures, systems and processes are implemented

PUAWER005B

Operate as part of an emergency control organisation

PUAWER009B

Participate as a member of a workplace emergency initial response team

SITXICT001A

Build and launch a website for a small business

TAEDEL501A

Facilitate e-learning

TAEDES501A

Design and develop learning strategies

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