Unit of competency
Modification History
Release 1. Unit code changed. Application changed. Performance Criteria changed. Foundation Skills populated. Assessment Requirements changed. Supersedes and is equivalent to MSS403054 Facilitate breakthrough improvements and MSS403043 Facilitate breakthrough improvements in an office.
Application
This unit describes the skills and knowledge required to facilitate implementation of discrete targeted improvement activities to achieve breakthrough improvements in selected processes, operations or products/services, typically to reduce waste (muda) identified through value stream mapping.
This unit applies to team leaders or others who provide guidance and support to assist a formal or ad hoc team to identify and implement improvements within a brief intensive project.
This unit applies to any organisation that is implementing continuous improvement or more formal competitive systems and practices.
No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Competency Field
Competitive systems and practices
Elements and Performance Criteria
|
Elements |
Performance Criteria |
|
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
|
1. Prepare for improvement event |
1.1 Engage team members in improvement event 1.2 Identify process or processes to be targeted in improvement event 1.3 Assist team members to identify how their own roles contribute to value to customer 1.4 Assist team to identify boundaries of event, including any imposed exclusions 1.5 Identify key process indicators, or key performance indicators, and other information required for improvement event 1.6 Identify skill needs for personnel engaged in breakthrough improvement event and arrange for required training 1.7 Establish communication processes with sponsor and stakeholders |
|
2. Identify improvements |
2.1 Assist team to review current processes, operations or products/services and identify options for radical improvements 2.2 Facilitate team to evaluate options and agree on improvements to be made 2.3 Encourage and assist team to plan activities and identify metrics to be monitored 2.4 Facilitate allocation of resources and strategies to manage impact on routine work |
|
3. Facilitate the event |
3.1 Assist team to gather baseline data on selected metrics 3.2 Assist team to identify and address barriers to making improvements 3.3 Monitor team dynamics and facilitate team focus and cooperation 3.4 Liaise with sponsor to communicate progress and maintain their support |
|
4. Evaluate improvements |
4.1 Assist team to gather and interpret data on metrics 4.2 Facilitate team activities to evaluate outcomes of the event 4.3 Identify causes for areas of poor performance from changes and identify changes to address them 4.4 Report outcomes of event to sponsor and stakeholders |
|
5. Embed improvements |
5.1 Establish mechanisms to ensure new systems and practices are communicated to relevant personnel 5.2 Motivate team to apply new systems and practices and sustain improvements 5.3 Make, or initiate action for, updates to procedures to reflect new systems and practices |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.
- Reading skills to interpret workplace documentation
- Writing skills to document and report on outcomes communicate with stakeholders
- Oral communication skills to facilitate, encourage and assist team to participate; communicate with stakeholders
- Numeracy skills to interpret metrics and assist team to collect data.
Other foundation skills essential to performance are explicit in the performance criteria of this unit.
Unit Mapping Information
Release 1. Supersedes and is equivalent to MSS403054 Facilitate breakthrough improvements and MSS403043 Facilitate breakthrough improvements in an office.
Links
Companion Volume Implementation Guides are available from VETNet - - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5b04f318-804f-4dc0-9463-c3fb9a3fe998
