Unit of competency
Modification History
Release 1. Supersedes and is equivalent to MSS403043A Facilitate breakthrough improvements in an office
Application
This unit of competency covers the skills and knowledge required to facilitate team implementation of discrete targeted improvement activities to achieve breakthrough improvements in selected office processes. Typically this approach is used for improvements in areas of muda (waste) identified through value stream mapping.
The unit applies to team leaders or others in a competitive systems and practices implementation role who need to provide guidance and support to assist a team to identify improvements in office processes that can be implemented in a brief intensive project while still producing the required deliverables. They also assist in ensuring that the improvements are sustained.
Office processes may include administrative, transactional or service-based processes in, or attached to, a manufacturing organisation, within their value stream or similar environments, such as health care, education, financial, construction or Defence services.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil
Competency Field
Competitive systems and practices
Unit Sector
Not applicable
Elements and Performance Criteria
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
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1 |
Prepare for improvement event |
1.1 |
Engage team members, sponsors and other stakeholders in the event. |
1.2 |
Identify process to be targeted in the improvement event. |
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1.3 |
Assist team to identify how their own roles contribute to value to the customer. |
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1.4 |
Assist team to identify the boundaries of the event, including any imposed exclusions. |
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1.5 |
Identify information and skill needs of the team and arrange for any required training. |
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1.6 |
Establish communication processes with sponsors and stakeholders. |
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2 |
Identify improvements |
2.1 |
Assist team to review current process and identify options for radical improvements. |
2.2 |
Facilitate team activities to evaluate the options and agree on improvements to be made. |
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2.3 |
Assist team to plan the activities and identify metrics to be monitored. |
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2.4 |
Facilitate allocation of resources and strategies to manage impact on routine work. |
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3 |
Facilitate the event |
3.1 |
Assist team to gather baseline data on the selected metrics. |
3.2 |
Assist team to identify and address barriers to making the improvements. |
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3.3 |
Monitor team dynamics and facilitate team focus and cooperation. |
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3.4 |
Liaise with sponsor to communicate progress and maintain their support. |
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4 |
Evaluate improvements |
4.1 |
Assist team to gather and interpret data on the metrics. |
4.2 |
Facilitate team activities to evaluate the outcomes of the event. |
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4.3 |
Identify causes for areas of poor performance from changes and identify any additional changes to address them. |
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4.4 |
Report to sponsor and other stakeholders on the outcomes of the event. |
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5 |
Embed improvements |
5.1 |
Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel. |
5.2 |
Motivate team to apply the new systems and/or practices and sustain improvements. |
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5.3 |
Ensure the new systems and/or practices are reflected in relevant procedures. |
Foundation Skills
This section describes those required skills (language, literacy and numeracy) that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Range of Conditions
This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. |
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Competitive systems and practices include one or more of: |
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Team includes one or more of: |
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Boundaries defining the extent/limits of the improvement activity include all of: |
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Breakthrough improvement activity (kaizen blitz) is all of: |
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Mechanisms to communicate and sustain improvements include one or more of: |
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Imposed exclusions include one or more of: |
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Unit Mapping Information
Release 1. Supersedes and is equivalent to MSS403043A Facilitate breakthrough improvements in an office
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5b04f318-804f-4dc0-9463-c3fb9a3fe998