Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to provide on-the-job coaching to clients or colleagues |
Application of the Unit
Application |
This unit reflects the situation in many community services workplaces where 'buddy' systems and on job coaching are extremely common |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Prepare for on job coaching |
1.1 Identify the need for coaching based on a range of factors 1.2 Identify individual coaching needs through discussion with client or colleague to be coached 1.3 Where appropriate, organise with client or colleague a specific time and place for coaching in accordance with organisation policy 1.4 Identify specific coaching needs through observation and evaluation of specific on-the-job procedures |
2. Coach on the job |
2.1 Explain to the colleague the overall purpose of coaching 2.2 Explain and demonstrate specific skills to be coached 2.3 Communicate clearly any essential knowledge required 2.4 Check the client/colleague's understanding 2.5 Provide opportunity for client/colleague to practise the skill and ask questions 2.6 Provide feedback in a constructive and supportive manner |
3. Follow up coaching |
3.1 Monitor progress with new skills in the workplace and provide supportive assistance as required 3.2 Report progress to appropriate person as required 3.3 Identify performance problems or difficulties with the coaching and rectify them or refer them to the appropriate person for follow up |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Factors which could influence the decision whether or not to conduct coaching may include : |
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Coaching sessions could be conducted in a range of contexts including : |
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Skills to be coached are generally those which do not require formal or extended training sessions but which are short , commonly -used tasks such as : |
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Essential knowledge required to carry out tasks or undertake skills effectively such as : |
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Performance problems or difficulties may be due to |
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Unit Sector(s)
Not Applicable