Qualification details

CHC50808 - Diploma of Social Housing (Release 1)


Usage recommendation:
Supersedes CHC50602 - Diploma of Social Housing 24/Mar/2011
Is superseded by and equivalent to CHC50812 - Diploma of Social HousingUpdated in V4 Updated core WHS unit. Equivalent vocational outcome. 06/May/2012

ReleaseRelease date
1 1 (this release) 25/Mar/2011

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
CPPDSM5013A - Develop a tenancy mix strategyDevelop a tenancy mix strategyDeletedN/A
CPPDSM5034A - Monitor performance of property or facility portfolioMonitor performance of property or facility portfolioDeletedN/A
CHCAD504A - Provide advocacy and representation servicesProvide advocacy and representation servicesSupersededN/A
CHCAD506A - Represent the organisation in a court or tribunalRepresent the organisation in a court or tribunalSupersededN/A
CHCAD603A - Provide systems advocacy servicesProvide systems advocacy servicesSupersededN/A
CPPDSM5026A - Manage a consultant property project teamManage a consultant property project teamSupersededN/A
BSBATSIM406B - Manage assetsManage assetsSupersededN/A
HLTHIR404D - Work effectively with Aboriginal and/or Torres Strait Islander peopleWork effectively with Aboriginal and/or Torres Strait Islander peopleSupersededN/A
CHCCH422B - Manage a formal service level support agreementManage a formal service level support agreementDeletedN/A
CHCNET501B - Work effectively with other services and networksWork effectively with other services and networksSupersededN/A
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SchemeCodeClassification value
ANZSCO Identifier 411700 Welfare Support Workers 
ASCO (occupation type) Identifier 3421 Welfare Associate Professionals 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 
Qualification/Course Level of Education Identifier 421 Diploma 
Taxonomy - Industry Sector N/A Social Housing 
Taxonomy - Occupation N/A Executive Officer (Community Housing),Housing Manager,Policy Worker (Social Housing) 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 411700 Welfare Support Workers 02/Feb/2009 
ASCO (occupation type) Identifier 3421 Welfare Associate Professionals 02/Feb/2009 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 02/Feb/2009 
Qualification/Course Level of Education Identifier 421 Diploma 02/Feb/2009 
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Modification History

Not Applicable


This qualification covers workers who are managing or coordinating services within public and community housing, and information and advice services to tenants and residents, applicants and the community, including clients who are experiencing homeless or at risk of experiencing homelessness.

Workers at this level may be expected to lead and guide work groups and/or teams and may provide specialist advice to other workers. They may also coordinate or manage services, operations and/or whole organisations, develop and coach staff and undertake more complex housing management work, including developing new business opportunities and working with a board of directors.

Occupational titles  may include:

  • Aboriginal and/or Torres Strait Islander housing manager
  • Senior client service officer - generalist
  • Advanced practitioner in social housing
  • Senior client service officer - specialist
  • Coordinator, social housing
  • Senior housing officer/manager
  • Executive officer (community housing organisation - reporting directly to board of directors)
  • Support worker (specialist)
  • Housing manager (reports directly to board of directors)
  • Team leader, social housing
  • Policy worker, social housing
  • Tenancy advice manager
  • Project officers
  • Training manager, social housing
  • Property/asset manager (specialist)

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Entry requirements 

To gain entry into CHC50808 Diploma of Social Housing  candidates must:

1. Be recognised as competent, through a recognised training program or recognition process, against the following core units of competency from CHC40908 Certificate IV in Social Housing :

CHCCH301B Work effectively in social housing 

CHCCH410A Manage and maintain tenancy agreements and services 

CHCCH427A Work effectively with people experiencing or at risk of homelessness 


2. Have sufficient relevant experience and knowledge of social housing work to indicate likely success at this level of qualification in a job role involving:

  • The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills
  • A wide range of tasks and roles in a variety of contexts, with complexity in the range and choices of actions required
  • The exercise of discretionary judgement and decision making under general guidance

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules


18 units are required for award of this qualification including:

  • 7 core units
  • 11 elective units

A wide range of elective units is available, including:

  • Group A electives which are recommended for culturally aware and respectful practice
  • Other relevant electives listed below
  • Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
  • Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units 

CHCCOM504A Develop , implement and promote effective workplace communication 

CHCCS502B Maintain legal and ethical work practices 

CHCCS604A Manage the delivery of quality services to clients 

CHCNET501B Work effectively with other services and networks 

CHCORG428A Reflect on and improve own professional practice 

CHCORG506D Coordinate the work environment 

AND ONE only of the following units :

HLTOHS401A Maintain workplace OHS processes 


HLTOHS501A Manage workplace OHS processes 


HLTOHS601A Improve workplace OHS processes 

The importance of culturally aware and respectful practice 

All workers undertaking social housing work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group A  - electives recommended for culturally aware and respectful practice 

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or more of the following electives is recommended:

HLTHIR403C Work effectively with culturally diverse clients and co -workers 

HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people 

PSPMNGT605B Manage diversity 

Other relevant electives 

Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.

Social housing electives 

CHCCH422B Manage a formal service level support agreement 

CHCCH424B Manage leasehold properties 

CHCCH518B Manage property maintenance planning 

CHCCH521B Develop social housing enterprise opportunities 

CHCCH620D Acquire properties by purchase or transfer 

CPPDSM5022A Implement asset management plan 

CPPDSM5034A Monitor performance of property or facility portfolio 

Property industry electives 

CPPDSM4028A Identify and analyse risks and opportunities in the property industry 

CPPDSM4074A Select and appoint contractors in the property industry 

CPPDSM5005A Contribute to a detailed property feasibility study 

CPPDSM5013A Develop a tenancy mix strategy 

CPPDSM5026A Manage a consultant property project team 

Client services electives 

CHCCH522A Undertake outreach work 

CHCCM503C Develop , facilitate and monitor all aspects of case management 

CHCCS410A Facilitate client participation in the organisation and its management 

CHCCS416A Assess and provide services for clients with complex needs 

CHCCS504A Provide services to clients with complex needs 

CHCLLN403A Identify clients with language , literacy and numeracy needs and respond effectively 

CHCMH301B Work effectively in mental health 


CHCMH411A Work with people with mental health issues 

Community development electives 

CHCCD412B Work within a community development framework 

CHCCD505D Develop community resources 

CHCCD620B Develop and implement a community renewal plan 

CHCCS421A Undertake community sector work within own community 

Organisation and administration 

BSBATSIM406B Manage assets 

BSBSUS501A Develop workplace policy and procedures for sustainability 

BSBWOR502B Ensure team effectiveness 

CHCADMIN508B Manage limited budgets and financial accountabilities 

CHCCS505A Provide supervision support to community sector workers 

CHCINF505C Meet statutory and organisation information requirements 

CHCORG406B Supervise work 

CHCORG529B Provide coaching and motivation 

CHCORG609D Manage projects and strategies 

CHCORG610B Manage change in a community sector organisation 

CHCORG611B Lead and develop others in a community sector workplace 

CHCORG613D Manage organisation's strategic and business planning 

CHCORG619C Manage quality of organisation's service delivery outcomes 

CHCORG627B Provide mentoring support to colleagues 

CHCPOL504B Develop and implement policy 

CHCQM501B Facilitate an accreditation process 

SRXGOV004B Work effectively with the Board of an organisation 

Domestic and family violence electives 

CHCDFV402C Manage own professional development in responding to domestic and family violence 

CHCDFV403C Provide crisis intervention and support to those experiencing domestic and family violence 

CHCDFV406C Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities 

CHCDFV407C Provide domestic and family violence support in non -English speaking background communities 

Advocacy electives 

CHCAD504A Provide advocacy and representation services 

CHCAD505A Represent clients in court  (Note pre -requisite : CHCLEG411A)

CHCAD506A Represent the organisation in a court or tribunal 

CHCAD603A Provide systems advocacy services 

CHCLEG411A Use relevant legislation in response to client needs 

Settlement work electives 

CHCSW401A Work effectively with forced migrants 

CHCSW402A Undertake bicultural work with forced migrants in Australia