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Mapping	Notes	Date
Supersedes CHC40502 - Certificate IV in Employment Services		24/Mar/2011
Is superseded by and equivalent to CHC42012 - Certificate IV in Employment Services	Updated in V4 Updated core WHS unit. Equivalent vocational outcome.	06/May/2012

Release	Release date
1 1 (this release)	25/Mar/2011

CodeSort Table listing Training Packges by the Code column	TitleSort Table listing Training Packges by the Title column	Release
CHC08 - Community Services Training Package	Community Services Training Package	3.0

CodeSort Table listing Units of Competency by the Code column	TitleSort Table listing Units of Competency by the Title column	Usage RecommendationSort Table listing Units of Competency by the Usage Recommendation column	EssentialSort Table listing Units of Competency by the Essential column Modify filter options of the 'Essential' column in Table listing Units of Competency
HLTOHS300B - Contribute to OHS processes	Contribute to OHS processes	Superseded	N/A
HLTHIR404D - Work effectively with Aboriginal and/or Torres Strait Islander people	Work effectively with Aboriginal and/or Torres Strait Islander people	Superseded	N/A
CHCDIS509D - Maximise participation in work by people with disabilities	Maximise participation in work by people with disabilities	Superseded	N/A
CHCLLN403A - Identify clients with language, literacy and numeracy needs and respond effectively	Identify clients with language, literacy and numeracy needs and respond effectively	Superseded	N/A
CHCCDP501B - Liaise with employers to promote flexible work arrangements	Liaise with employers to promote flexible work arrangements	Deleted	N/A
CHCES311B - Work effectively in employment services	Work effectively in employment services	Superseded	N/A
CHCORG423B - Maintain quality service delivery	Maintain quality service delivery	Superseded	N/A
CHCDIS409A - Provide services to people with disabilities with complex needs	Provide services to people with disabilities with complex needs	Superseded	N/A
CHCCS412D - Deliver and develop client services	Deliver and develop client services	Superseded	N/A
CHCAD401D - Advocate for clients	Advocate for clients	Superseded	N/A
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Scheme	Code	Classification value
ANZSCO Identifier	599411	Human Resource Clerk
ASCO (occupation type) Identifier	6193-13	Employment Office Clerk
ASCED Qualification/Course Field of Education Identifier	0803	Business And Management
Qualification/Course Level of Education Identifier	511	Certificate IV
Taxonomy - Industry Sector	N/A	Employment Services
Taxonomy - Occupation	N/A	Employment Consultant

Scheme	Code	Classification value	Start date
ANZSCO Identifier	599411	Human Resource Clerk	02/Feb/2009
ASCO (occupation type) Identifier	6193-13	Employment Office Clerk	02/Feb/2009
ASCED Qualification/Course Field of Education Identifier	0803	Business And Management	02/Feb/2009
Qualification/Course Level of Education Identifier	511	Certificate IV	02/Feb/2009

Modification History

Not Applicable

Description

This qualification covers workers who provide a range of programs and services to individuals and groups of clients and employers to support them in locating, securing and maintaining suitable employment.

Workers at this level:

Need an understanding of access and equity issues including cultural diversity, Aboriginal and/or Torres Strait Islander and disability issues and to work with local communities in the provision of services
May have limited supervisory responsibilities in the employment services context.

Occupational titles may include, for example:

Client services officer	Employment consultant - job placement
Employment consultant	Employment consultant - training
Employment consultant - case manager	Job search training consultant
Employment consultant - employer marketing and liaison	Training and placement officer

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Not Applicable

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules

PACKAGING RULES

14 units of competency are required for this qualification, including:

7 core units
7 elective units

A wide range of elective units is available, including:

Group A electives which are recommended for culturally aware and respectful practice
Other relevant electives listed below and grouped to facilitate selection for specific employment services work contexts
Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units

CHCCOM403A Use targeted communication skills to build relationships

CHCCS400B Work within a relevant legal and ethical framework

CHCES311B Work effectively in employment services

CHCES411A Collect , analyse and apply labour market information

CHCES415A Monitor and improve contracted employment services

CHCORG405D Maintain an effective work environment

HLTOHS300B Contribute to OHS processes

The importance of culturally aware and respectful practice

All workers undertaking employment services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group A electives - recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

HLTHIR403C Work effectively with culturally diverse clients and co -workers

HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people

Other relevant electives

Electives are to be selected in line with specified Packaging Rules. Relevant electives are listed below. Employers may specify that certain electives are required to address specific workplace needs.

Electives recommended for the following areas of work are shown in the table below:

Project Coordination
Disability employment services
Case Management and Intensive support work
Job placement
Job search support and training
Apprenticeship and traineeship programs
Business development
Promotion of clients to employers

Elective groups shown in this table are recommended, but not necessarily required for work in the areas identified on the right	Project coordination	Disability employment services	Case management &intensive support w	Job placement	Job search support and training	Apprenticeship and traineeship programs	Business development	Promotion of clients to employers
BSBEMS401B Develop and implement business development strategies to expand client base				ü			ü
BSBEMS402B Develop and implement strategies to source and assess candidates				ü			ü
BSBEMS403B Develop and provide employment management services to candidates		ü	ü (	ü			ü	ü
BSBMKG413A Promote products and services					ü		ü	ü
BSBREL402A Build client relationships and business networks						ü
BSBPMG407A Apply risk management techniques	ü
BSBWRK501A Develop , manage and review campaigns and projects	ü
CHCAD401D Advocate for clients		ü	ü			ü
CHCCAR501B Conduct career guidance interview		ü	ü		ü
CHCCDP401B Deliver service consistent with a career development framework		ü	ü		ü
CHCCDP403B Analyse and apply education and training information		ü	ü		ü	ü
CHCCDP501B Liaise with employers to promote flexible work arrangements		ü	ü	ü		ü	ü	ü
CHCCM402D Establish and monitor a case plan		ü	ü
CHCCM401D Undertake case management OR CHCCM404A Undertake case management for clients with complex needs OR CHCCW503A Work intensively with clients		ü	ü
CHCCS407B Operate referral procedures		ü	ü
CHCCS412D Deliver and develop client services OR CHCORG423B Maintain quality service delivery	ü	ü	ü	ü	ü	ü	ü	ü
CHCDIS301B Work effectively with people with a disability		ü	ü
CHCDIS408C Support people with disabilities as workers		ü	ü
CHCDIS409A Provide services to people with disabilities with complex needs		ü	ü
CHCDIS509D Maximise participation in work by people with disabilities		ü	ü
CHCES304B Deliver recruitment services OR BSBEMS404B Manage the recruitment process for client organisations				ü
CHCES305B Monitor Australian Apprenticeships arrangements						ü
CHCES402B Deliver Australian Apprenticeships services						ü
CHCES404B Promote clients to employers		ü	ü	ü	ü	ü	ü	ü
CHCES413A Develop and monitor employment plans with clients OR CHCCDP402B Assist clients to plan and access career pathways		ü	ü		ü
CHCES416A Plan and provide job search support		ü	ü	ü	ü
CHCGROUP403D Plan and conduct group activities		ü	ü		ü
CHCICS403A Conduct individual assessment OR CHCCS500A Conduct complex assessment and referral		ü	ü		ü
CHCICS402A Facilitate individualised plans		ü	ü
CHCLLN403A Identify clients with language , literacy and numeracy needs and respond effectively		ü	ü	ü	ü
CHCMH411A Work with people with mental health issues		ü	ü
CHCNET402A Establish and maintain effective networks	ü	ü	ü	ü	ü	ü	ü	ü
CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health		ü	ü		ü
CHCOHC402A Support and encourage clients and groups to learn practical aspects of oral health care		ü	ü		ü
CHCOHC404A Recognise and respond to signs and symptoms that may indicate oral health issues			ü		ü
CHCORG406B Supervise work	ü	ü	ü	ü	ü	ü	ü	ü
CHCORG529B Provide coaching and motivation		ü	ü
CHCYTH301E Work effectively with young people	ü	ü	ü	ü	ü	ü
HLTHIR403C Work effectively with culturally diverse clients and co -workers	ü	ü	ü	ü	ü	ü	ü	ü
HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people	ü	ü	ü	ü	ü	ü	ü	ü
TAEDEL401A Plan , organise and deliver group -based learning		ü	ü		ü
TAEDEL402A Plan , organise and facilitate learning in the workplace		ü	ü		ü

Qualification details

CHC42008 - Certificate IV in Employment Services (Release 1)

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Summary

Training packages that include this qualification

Units of competency

Classifications

Classification history

Content

Modification History

Description

Pathways Information

Licensing/Regulatory Information

Entry Requirements

Employability Skills Summary

Packaging Rules

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