Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Encourage a learning environment

1.1 Encourage and support workplace learning opportunities

1.2 Implement learning plans as an integral part of individual and team performance plans

1.3 Implement learning plans to reflect diversity of needs and learning opportunities

1.4 Encourage individual and team to access and participate in learning opportunities

1.5 Liaise effectively with training and development specialists to contribute to learning opportunities which enhance individual, team and organisational performance

2 Encourage and promote learning for team and individuals

2.1 Promote a learning culture within the team and organisation

2.2 Support coaching and mentoring for the development of workplace knowledge, skills and attitudes

2.3 Encourage team members to assess own competencies, and to identify own learning and development needs

2.4 Share the benefits of learning with others in the team and organisation

2.5 Provide recognition and feedback for workplace achievement in a timely and appropriate manner

3 Identify opportunities for improvement

3.1 Monitor the performance of individuals and teams to determine the type and extent of required work-based support

3.2 Gather feedback from individuals and teams to identify opportunities for improving future learning arrangements

3.3 Negotiate adjustments with training and development specialists to improve the efficiency and effectiveness of learning

3.4 Document and report learning outcomes in accordance with the organisation’s systems and procedures

Skill 

Performance 

Criteria 

Description 

Learning

1.1, 1.2, 2.1, 3.2

• Plans and implements learning processes
• Encourages learning outcomes in a team environment

Reading

1.2, 1.3, 3.2, 3.4

• Interprets information from a range of familiar texts including everyday workplace documentation

Writing

1.2, 1.3, 2.5, 3.4

• Uses appropriate vocabulary, grammatical structures and conventions to communicate information, matching style to purpose and audience

Oral Communication

1.1, 1.4, 1.5, 2.1-2.5, 3.2-3.4

• Presents ideas and seeks feedback from others using appropriate vocabulary and non-verbal features
• Participates in open discussions to elicit the views of others by asking questions and listening to responses

Navigate the world of work

3.4

• Adheres to organisational policies and procedures

Interact with others

1.1, 1.4, 1.5, 2.1-2.5, 3.2, 3.3

• Varies content and style of interactions to suit the needs of various audiences and to achieve a desired outcomes
• Uses effective interpersonal skills to support and encourage workplace learning and sharing of knowledge and skills

Get the work done

1.2, 1.3, 2.5, 3.1, 3.2

• Takes personal responsibility for planning and organising tasks required to achieve required outcomes

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBFLM311 Support a workplace learning environment

BSBFLM311C Support a workplace learning environment

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.