Unit of competency details

BSBFLM311C - Support a workplace learning environment (Release 1)


Usage recommendation:
Is superseded by and equivalent to BSBFLM311 - Support a workplace learning environmentUpdated to meet Standards for Training Packages 24/Mar/2015

ReleaseRelease date
1 1 (this release) 10/Mar/2009

Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
PSP12 - Public Sector Training PackagePublic Sector Training Package 1.0 
UEP12 - Electricity Supply Industry - Generation Sector Training PackageElectricity Supply Industry - Generation Sector Training Package 1.0-2.1 
UEG11 - Gas Industry Training PackageGas Industry Training Package 1.0-2.0 
CPP07 - Property Services Training PackageProperty Services Training Package 8.0-14.3 
BSB07 - Business Services Training PackageBusiness Services Training Package 5.0-9.0 
FPP10 - Pulp & Paper Manufacturing Industry Training PackagePulp & Paper Manufacturing Industry Training Package 1.0-1.3 
PSP04 - Public Sector Training PackagePublic Sector Training Package 4.1-4.2 
SFI11 - Seafood Industry Training PackageSeafood Industry Training Package 1.0-2.2 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
SFI30311 - Certificate III in Seafood Industry (Environmental Management Support)Certificate III in Seafood Industry (Environmental Management Support)Deleted1-5 
UEG40114 - Certificate IV in Gas Supply Industry OperationsCertificate IV in Gas Supply Industry OperationsSuperseded
BSB30112 - Certificate III in BusinessCertificate III in BusinessSuperseded
FPP40110 - Certificate IV in Pulping OperationsCertificate IV in Pulping OperationsSuperseded1-2 
FPP30210 - Certificate III in Papermaking OperationsCertificate III in Papermaking OperationsSuperseded1-3 
CPP30811 - Certificate III in Fire Protection Inspection and TestingCertificate III in Fire Protection Inspection and TestingSuperseded
FPP30110 - Certificate III in Pulping OperationsCertificate III in Pulping OperationsSuperseded1-3 
PSP30604 - Certificate III in Government (School Support Services)Certificate III in Government (School Support Services)Superseded1-2 
PSP30704 - Certificate III in School Support ServicesCertificate III in School Support ServicesSuperseded1-2 
SFI30111 - Certificate III in AquacultureCertificate III in AquacultureSuperseded1-5 
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  25/Jul/2008 
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Modification History

Not applicable.

Unit Descriptor

Unit descriptor 

This unit describes the performance outcomes, skills and knowledge required to effectively encourage and support a learning environment. Particular emphasis is on participation in processes to facilitate and promote learning and to monitor and improve learning performance.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit 

Frontline managers have a prominent role in encouraging and supporting the development of a learning environment in which work and learning come together.

At this level, work will normally be carried out within known routines, methods and procedures, and may also involve a number of complex or non-routine activities that require some discretion and judgement.

This unit is related to BSBLED401A Develop teams and individuals.

Licensing/Regulatory Information

Not applicable.


Prerequisite units 

Employability Skills Information

Employability skills 

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria



1. Encourage a learning environment

1.1. Encourage and support workplace learning opportunities 

1.2. Implement learning plans  as an integral part of individual and team performance plans

1.3. Implement learning plans to reflect diversity of needs  and learning opportunities

1.4. Encourage individual and team access to, and participation in, learning opportunities

1.5. Liaise effectively with training and development specialists  to contribute to learning opportunities which enhance individual, team and organisational performance

2. Encourage and promote learning of team and individuals

2.1. Promote a learning culture  within the team and organisation

2.2. Support coaching and mentoring  for the development of workplace knowledge, skills and attitudes

2.3. Encourage team members to assess own competencies, and to identify own learning and development needs 

2.4. Share the benefits of learning with others in the team and organisation

2.5. Provide recognition and feedback for workplace achievement  in a timely and appropriate manner

3. Identify opportunities for improvement

3.1. Monitor the performance of individuals and teams to determine the type and extent of required work-based support

3.2. Gather feedback from individuals and teams to identify opportunities for improving future learning arrangements

3.3. Negotiate adjustments with training and development specialists to improve the efficiency and effectiveness of learning

3.4. Record, document and report learning outcomes in accordance with the organisation's systems and procedures

Required Skills and Knowledge


This section describes the skills and knowledge required for this unit.

Required skills 

  • coaching and mentoring skills to support learning
  • communication skills to:
  • gain the trust and confidence of colleagues
  • deal with people openly and fairly
  • use consultation skills effectively
  • culturally appropriate communication skills to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
  • functional literacy skills to access and use workplace information
  • skills in facilitating learning, including:
  • identifying learning needs
  • developing learning plans
  • selecting and using work activities to create learning opportunities
  • establishing a workplace conducive to learning
  • negotiating learning arrangements with training and development specialists
  • encouraging colleagues to share their knowledge and skills
  • evaluating the effectiveness of learning

Required knowledge 

  • principles and techniques of:
  • adult learning
  • a learning environment and learning culture
  • work based learning
  • structuring learning
  • coaching and mentoring
  • relevant legislation from all levels of government that may affect business operation, especially in regard to:
  • occupational health and safety
  • environmental issues
  • equal opportunity and anti-discrimination
  • industrial relations

Evidence Guide


The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

  • liaising with stakeholders, especially members of the work team, to develop, promote and maintain a workplace learning environment
  • developing learning plans and arranging learning opportunities in line with identified needs
  • compiling and interpreting data about learning arrangements and outcomes in accordance with organisational requirements.

Context of and specific resources for assessment 

Assessment must ensure:

  • access to appropriate documentation and resources normally used in the workplace.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • oral or written questioning to assess knowledge and understanding of workplace learning principles and organisational procedures and policies for applying learning systems
  • presentation of examples of actions taken by the candidate to support a workplace learning environment
  • review of materials developed for coaching, mentoring and training.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

  • BSBCUS301A Deliver and monitor a service to customers
  • BSBFLM305C Support operational plan
  • BSBFLM312C Contribute to team effectiveness
  • BSBCMN311B Maintain workplace safety
  • BSBWOR301A Organise personal work priorities and development.

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Learning opportunities  may include:

  • action learning
  • coaching
  • exchange/rotation
  • induction
  • mentoring
  • shadowing
  • short courses
  • structured learning activities conducted outside and within the workplace such as:
  • accredited training through an independent organisation such as a State OHS authority
  • training through an RTO leading to a nationally recognised Australian Qualifications Framework (AQF) qualification or Statement of Attainment, for example through a traineeship or Australian Apprenticeship
  • workplace learning activities, that may also contribute to a recognised credential, such as:
  • workshops.

Learning plans  may include:

  • codes of conduct
  • key performance indicators (KPI)
  • negotiated agreement with individual
  • OHS requirements
  • performance standards
  • team competencies
  • team roles and responsibilities
  • work outputs and process.

Diversity of needs  may include:

  • different learning needs that relate to social, cultural and other types of workplace diversity, such as the need for varied communication styles and approaches.

Training and development specialists  may be:

  • internal or external.

Promoting a learning culture  may include:

  • encouraging learning and sharing of skills and knowledge across the work team and the wider organisation in order to develop competencies of team members and the team
  • informally supporting and recognising learning achievements and sharing success stories
  • promoting participation and learning opportunities
  • using formal processes to reward training participation in line with organisational processes
  • utilising workplace activities as opportunities for learning.

Coaching and mentoring  may refer to:

  • providing assistance with problem solving
  • providing feedback, support and encouragement on a range of matters
  • teaching another member of the team, usually focusing on a specific work task or skill.

Learning and development needs  may include:

  • developmental learning, for example the learning required to progress through an organisation and take on new tasks and roles
  • gaps between the competencies held by the employee and the skills and knowledge required to effectively undertake workplace tasks.

Workplace achievement  may refer to:

  • achievements of set goals and performance outcomes by the work team and/or individuals.

Unit Sector(s)

Unit sector 

Competency field

Competency field 

Management and Leadership - Frontline Management

Co-requisite units

Co-requisite units