Unit of competency details

TLIG607C - Facilitate work teams (Release 1)


Usage recommendation:
Is superseded by and equivalent to TLIG4006A - Facilitate work teams06/Mar/2011

ReleaseRelease date
1 1 (this release) 18/Jul/2008


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 25/Nov/2008 
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Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to lead and facilitate work teams, including participating and providing leadership in team planning, developing team commitment and cooperation, managing and developing team performance, and participating in and facilitating the work of work teams/groups.

Application of the Unit

Work is performed under minimum supervision with general guidance on progress and outcomes of work. It involves discretion and judgement for self and others in the facilitation of work teams or groups.

A range of opportunities may be used to develop the workplace and to support the development of work systems and innovative strategies to deal with contingencies and to encourage the achievement of the organisations goals and key performance objectives.

Work involves responsibility for facilitating and encouraging the work of work teams/groups and the provision of leadership to others in the establishment and achievement of team objectives.

Licensing/Regulatory Information

Not applicable.


Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria 


Performance Criteria 


Participate in team planning 


The team establishes clearly defined goals, purpose, roles, responsibilities and accountabilities within the organisation's goals and objectives


The team performance plan contributes to the organisation's business plan, policies and practices


The team agrees to processes to monitor and adjust its performance within the organisation's continuous improvement policies


The team includes in its plans ways in which it can benefit from the diversity of its membership


Develop team commitment and cooperation 


The team uses open communication processes to obtain and share information


The team encourages and exploits innovation and initiative


Support is provided to the team to develop mutual concern and camaraderie


Manage and develop team performance 


The team is supported in making decisions within agreed roles and responsibilities


The results achieved by the team contribute positively to the organisation's business plans


Team and individual competencies are monitored regularly to confirm that the team is able to achieve goals


Mentoring and coaching supports team members to enhance personal and collective knowledge and skills


Delegates' performance is monitored to confirm that they have completed the relevant delegation(s)/assignment(s)


Encourage and facilitate the work of teams 


Team effectiveness is encouraged and enhanced through active participation in team activities and communication processes


Individuals and teams are actively encouraged to take individual and joint responsibility for actions


The team receives support to identify and resolve problems which impede performance

Required Skills and Knowledge


This describes the essential knowledge and skills and their level required for this unit.

Required knowledge :

Relevant and regulatory and code requirements

Relevant OH&S and environmental protection policies and procedures

Workplace protocols and procedures for the facilitation of work teams

Mechanisms to encourage team decision making, and reward and support team achievement

Coaching and mentoring approaches to support team members to share knowledge and skills

Workplace policies and plans including procedures for training and assessment

Strategies to implement continuous improvement processes

Typical problems that can occur when facilitating work teams, and related appropriate action that can be taken

Principles, duty of care and obligations within the chains of responsibility in the transport industry

Required skills :

Communicate effectively with others when facilitating the operation of work teams

Read and interpret instructions, procedures, information and signs relevant to work team functions and management

Interpret and follow operational instructions and prioritise work

Negotiate and work effectively with others

Complete documentation related to team activities and organisation

Operate electronic communication equipment to required protocol

Lead and encourage others

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may arise when facilitating the operation of work teams in accordance with workplace procedures

Ensure implementation of contingency plans for unplanned events that may occur during team activities

Identify improvements to services, resource allocation and use

Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Ensure implementation of fatigue management policies and procedures

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Select and appropriately apply technology, information systems and procedures to complete workplace tasks

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment 

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment 

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

The workplace environment may involve twenty-four hour operation and may include:

single and multi site location

large, medium and/or small organisations

Services, products, risks, work systems and requirements may:

potentially vary across different sections of the workplace

Operations involve:

internal and external customer contact and coordination

Teams may be:

new or long established

within a functional area

drawn from across the organisation

Team membership may be:

changing on a regular basis

evolving within the overall context of change within the enterprise

Team members/leaders may include:

English-speaking persons

multilingual staff

persons with limited ability to communicate in English

persons from a range of cultural backgrounds

Consultative processes may involve:

members and leaders of work teams

other employees and supervisors


manufacturers and suppliers

relevant authorities


union representatives

OH&S specialists,

other maintenance, professional or technical staff

Communications systems may involve:

face-to-face discussions or group meetings





Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:

company plans/procedures

enterprise plans/procedures

organisational plans/procedures

established plans/procedures

Information/documentation may include:

workplace policies and procedures

customer/client instructions and requirements

customer service standards and procedures

workplace products and services information

quality assurance standards and procedures

relevant agreements, regulations and codes of practice, including the Australian standards relevant to services and operations

manufacturers/suppliers specifications, advice, recommended procedures, policies and instructions

workplace guidelines on appropriate workplace language and communication strategies and interpretation of relevant information

emergency procedures

regulations and policies relating to minimising risks to the environment and ensuring compliance with OH&S requirements

Applicable regulations and legislation may include:

relevant regulations, standards and codes of practice

relevant Australian and state/territory OH&S legislation

regulations on equal opportunity, equal employment opportunity and affirmative action

environmental protection regulations

hazardous substances and dangerous goods codes

relevant Australian standards and certification requirements

licence, patent or copyright arrangements

Unit Sector(s)

Not applicable.

Competency Field

G - Teamwork