Modification History
The version details of this endorsed unit of competency set are in the table below. The latest information is at the top.
Version |
Comments |
1.0 |
N Replaces but is not equivalent to SITXHRM003A Roster staff. Significant changes to Performance Criteria and Required Knowledge. Technology skills and knowledge added. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to develop, administer and communicate staff rosters. It requires the ability to plan rosters according to industrial provisions, operational efficiency requirements and within wage budgets.
Application of the Unit
This unit applies to all tourism, travel, hospitality and event sectors.
This unit applies to individuals responsible for the development of staff rosters for situations involving potentially large numbers of staff working across a range of different service periods and would not apply to small office environments.
It applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff or operational supervisors and managers.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Develop staff rosters. |
1.1 Develop rosters according to relevant industrial agreements and other considerations and wage budgets. 1.2 Maximise operational and customer service efficiency while minimising wage costs. 1.3 Combine duties where appropriate to ensure effective use of staff. 1.4 Roster teams with the most effective skills mix to meet all operational requirements. 1.5 Take account of social and cultural considerations and broader organisational policies that affect staff rosters. 1.6 Consult with colleagues to ensure input to rosters. 1.7 Use roster systems and equipment to administer rosters. |
2. Present and communicate rosters. |
2.1 Present rosters in required formats to ensure clarity of information according to organisational standards. 2.2 Communicate rosters to appropriate colleagues within designated timeframes. |
3. Maintain rostering records. |
3.1 Administer records of shift time completed by employees or contractors. 3.2 Maintain staff rostering records according to organisational procedures. |
4. Evaluate rosters. |
4.1 Monitor the effectiveness of rosters in consultation with colleagues. 4.2 Identify ways in which rosters and roster development processes may be improved and take appropriate action. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure use of:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Rosters may be for: |
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Industrial agreements and other considerations may relate to: |
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Operational and customer service efficiency may involve: |
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Social and cultural considerations may relate to: |
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Broader organisational policies may relate to: |
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Roster systems and equipment may include: |
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Communicate rosters: |
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Records of shift time may involve: |
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Unit Sector(s)
Cross-Sector
Competency Field
Human Resource Management