Unit of competency
Modification History
Supersedes and is not equivalent to PSPGEN037 Monitor performance and provide feedback.
Application
This unit describes the performance outcomes, skills and knowledge required to monitor the work performance of another person and provide feedback.
This unit applies to those working in generalist and specialist roles within the public sector. Those undertaking this unit work independently, with supervisory responsibilities, performing complex tasks in a range of familiar and unfamiliar contexts.
The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil
Competency Field
General
Elements and Performance Criteria
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ELEMENTS |
PERFORMANCE CRITERIA |
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Elements describe the essential outcomes |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
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1. Plan for performance monitoring and feedback. |
1.1. Identify and agree upon standards for performance monitoring in consultation with stakeholders. 1.2. Provide agreed standards to the parties directly involved in the performance monitoring process. 1.3. Identify or develop performance monitoring processes and guidelines and provide them to involved parties. |
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2. Monitor performance and document outcomes. |
2.1. Gather evidence relating to performance. 2.2. Assess performance against required standards. 2.3. Discuss and document performance monitoring. decisions. |
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3. Provide feedback and determine action. |
3.1. Provide feedback on the outcome of performance monitoring to the person monitored, and to others as agreed in the relevant guidelines. 3.2. Negotiate agreement on follow-up required with the person monitored and document an action plan. 3.3. Prepare reports and take further action where agreement cannot be reached. 3.4. Identify and include learning and development opportunities related to performance standards 3.5. Use ongoing monitoring to ensure that follow up occurs in accordance with agreement. |
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4. Review performance monitoring and feedback. |
4.1. Gather information related to the performance monitoring process from all stakeholders. 4.2. Review the performance monitoring process and amend if necessary, to enhance its validity, reliability, efficiency and fairness. |
Foundation Skills
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Unit Mapping Information
Supersedes and is not equivalent to PSPGEN037 Monitor performance and provide feedback.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=bebbece7-ff48-4d2c-8876-405679019623
