Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify hardware components

1.1 Identify different types of personal computer devices

1.2 Identify and categorise the different personal computer components, including mobile personal computer components

1.3 Define the purpose and characteristics of the different personal computer component categories

1.4 Distinguish between the different types of devices within each personal computer component category

2. Identify types of peripheral hardware components

2.1 Identify and categorise the different peripheral hardware components

2.2 Define the purpose and characteristics of the different peripheral hardware components

2.3 Distinguish between the different types of devices within each peripheral hardware component category

3. Install and configure personal computer components

3.1 Install and configure personal computer components

3.2 Install and configure mobile personal computer components

3.3 Develop plans, with prioritised tasks and contingency arrangements, for the installation and configuration of selected components with minimum disruption to clients

3.4 Liaise with appropriate person to obtain approval for the plans

3.5 Install and configure components according to plan, installation procedures and organisational requirements

3.6 Use appropriate testing tools to test components for error-free performance

3.7 Identify and solve identified problems

3.8 Test and enhance system performance, using knowledge of the system, to meet organisational benchmarks

3.9 Document the installation and configuration process according to organisation guidelines

3.10 Develop and document a maintenance plan and schedule based on vendor specifications for the installed components

4. Install and configure print devices

4.1 Install and configure print devices

4.2 Detect and identify common printer issues

4.3 Undertake printer issue resolution to meet client requirements

5. Evaluate modified system

5.1 Collect client or user feedback and analyse against client requirements

5.2 Correct identified shortcomings in the system and record actions

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.2, 1.4, 2.1, 2.3, 3.5, 3.6, 5.1

• Identifies, interprets and analyses online and hard copy documentation containing complex information and communications technology (ICT) related terminology, acronyms and concepts

Writing

3.3, 3.9, 3.10, 5.2

• Uses correct spelling, grammar and plain English, together with the ICT specific terminology, diagrams, and syntax to convey explicit recommendations, requirements and information

Oral Communication

1.3, 2.2, 3.4, 5.1

• Converts highly technical language and terminology to plain English to communicate ideas and plans, and gather feedback from clients

Numeracy

1.4, 2.3

• Recognises and interprets numerical data associated with device and component specifications

Navigate the world of work

3.5, 3.8, 3.9

• Keeps up to date with organisational standards and procedures relevant to own rights and responsibilities, and considers implications of these when negotiating, planning and undertaking work

Get the work done

1.1-1.4, 2.1, 2.3, 3.1-3.3, 3.6- 3.8, 3.10, 4.1-4.3, 5.1, 5.2

• Develops plans to manage relatively complex, non-routine tasks with an awareness of how they may contribute to longer term operational and strategic goals
• In familiar contexts, responds intuitively to problems requiring immediate attention, quickly drawing on past experience to devise solutions
• Considers purpose, needs and limitations when selecting devices and applications for different tasks
• Uses each experience to reflect on the ways in which variables impact on outcomes and to gain insights into what constitute effective strategies and practices for future work

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTICT421 Connect, maintain and configure hardware components

ICAICT421A Connect, maintain and configure hardware components

Updated to meet Standards for Training Packages

Minor edits to clarify intent of performance criteria

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.