Modification History
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Release |
Comments |
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Release 4 |
This version released with ICT Information and Communications Technology Training Package Version 5.0. |
|
Release 3 |
This version released with ICT Information and Communications Technology Training Package version 4.0. Release 3 created to update the elective list unit codes and titles. |
|
Release 2 |
This version released with ICT Information and Communications Technology Training Package Version 2.0. Release 2 created to update unit codes. |
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Release 1 |
This version first released with ICT Information and Communications Technology Training Package Version 1.0. |
Qualification Description
This qualification provides the skills and knowledge for an individual to be competent in supporting clients in a range of technical areas. The qualification has a strong information technology base of core units with the potential for inclusion of a range of broader industry-specific units in the areas of service desk, database, sustainability and network support to suit particular needs.
Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Entry Requirements
Nil
Packaging Rules
Total number of units = 22
8 core units plus
14 elective units
The elective units consist of:
- all from one of the following specialist elective groups:
Group A Database support
Group B Network communications
Group C Service desk
Group D Sustainability.
Of the remaining elective units:
- up to 10 may be from the specialist elective groups below or from Group E general elective units below
- up to 4 may be from elsewhere in ICT Information and Communications Technology Training Package or any other Training Package or accredited course at Certificate IV or Diploma level.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
Core units
BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes
BSBSUS401 Implement and monitor environmentally sustainable work practices
ICTICT401 Determine and confirm client business requirements
ICTICT408 Create technical documentation
ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment
ICTSAS307 Install, configure and secure a small office or home office network
ICTSAS410 Identify and resolve client ICT problems
ICTSAS412 Action change requests
Elective units
Specialist elective units
Group A Database support
ICTDBS404 Identify and resolve common database performance problems
ICTDBS409 Monitor and administer a database
ICTDBS414 Complete database backup and restore
ICTDBS415 Build a database
ICTPRG425 Use structured query language
Group B Network communications
ICTNWK401 Install and manage a server
ICTNWK404 Install, operate and troubleshoot a small enterprise branch network
ICTNWK405 Build a small wireless local area network
ICTNWK408 Configure a desktop environment
ICTNWK421 Install, configure and test network security
Group C Service desk
ICTICT421 Connect, maintain and configure hardware components
ICTSAS414 Evaluate system status
ICTSAS421 Support users and troubleshoot desktop applications
ICTSAS425 Configure and troubleshoot operating system software
ICTSAS426 Locate and troubleshoot ICT equipment, system and software faults
Group D Sustainability
BSBSUS501 Develop workplace policy and procedures for sustainability
ICTSUS402 Install and test power saving hardware
ICTSUS403 Install and test power management software
ICTSUS404 Install thin client applications for power over ethernet
General elective units
Group E
BSBCRT401 Articulate, present and debate ideas
ICTBWN307 Use optical measuring instruments
ICTCBL219 Apply safe technical work practices for cabling registration when configuring ADSL circuits
ICTCBL246* Install, maintain and modify customer premises communications cabling: ACMA Restricted Rule
ICTCBL247* Install, maintain and modify customer premises communications cabling: ACMA Open Rule
ICTDBS403 Create basic databases
ICTDBS413 Determine database requirements
ICTICT413 Relate to clients on a business level
ICTICT415 Provide one-to-one instruction
ICTICT422 Participate in ICT services
ICTICT427 Identify, evaluate and apply current industry-specific technologies to meet organisational needs
ICTICT428 Select cloud storage solutions
ICTNWK409 Create scripts for networking
ICTNWK410 Install hardware to a network
ICTNWK411 Deploy software to networked computers
ICTNWK419 Identify and use current virtualisation technologies
ICTOPN404 Test optical communications systems and components *
ICTPMG401 Support small scale ICT projects
ICTPRG405 Automate processes
ICTSAD401 Develop and present feasibility reports
ICTSAS411 Assist with policy development for client support procedures
ICTSAS413 Manage resolution of system faults on a live system
ICTSAS416 Implement maintenance procedures
ICTSAS420 Provide first-level remote help-desk support
ICTSAS424 Support different operating systems
ICTSAS518 Install and upgrade operating systems
ICTTEN208 Use electrical skills when working with telecommunications networks
ICTTEN417 Install, configure and test a router
ICTWEB430 Produce server-side script for dynamic web pages
ICTWHS204 Follow work health and safety environmental policy and procedures
* Note the following prerequisite unit requirements:
|
Unit in this qualification |
Prerequisite unit |
|
ICTCBL246 Install, maintain and modify customer premises communications cabling: ACMA Restricted Rule |
ICTTEN208 Use electrical skills when working with telecommunications networks ICTWHS204 Follow work health and safety environmental policy and procedures |
|
ICTCBL247 Install, maintain and modify customer premises communications cabling: ACMA Open Rule |
ICTTEN208 Use electrical skills when working with telecommunications networks ICTWHS204 Follow work health and safety and environmental policy and procedures |
|
ICTOPN404 Test optical communications systems and components |
ICTBWN307 Use optical measuring instruments |
Qualification Mapping Information
This version of ICT40215 Certificate IV in Information Technology Support supersedes and is equivalent to previous version of ICT40215 Certificate IV in Information Technology Support.
Links
Companion Volume Implementation Guides are available from VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2
