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Qualification details

ICT40215 - Certificate IV in Information Technology Support (Release 4)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to ICA40211 - Certificate IV in Information Technology SupportUpdated to meet Standards for Training Packages. 24/Mar/2015

Release Status:
Current
Releases:
ReleaseRelease date
4 (this release) 30/Aug/2019
(View details for release 3) 30/Jan/2019
(View details for release 2) 14/Jan/2016
(View details for release 1) 25/Mar/2015


Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBCRT401 - Articulate, present and debate ideasArticulate, present and debate ideas Elective
BSBSUS401 - Implement and monitor environmentally sustainable work practicesImplement and monitor environmentally sustainable work practices Core
BSBSUS501 - Develop workplace policy and procedures for sustainabilityDevelop workplace policy and procedures for sustainability Elective
BSBWHS403 - Contribute to implementing and maintaining WHS consultation and participation processesContribute to implementing and maintaining WHS consultation and participation processes Core
ICTBWN307 - Use optical measuring instrumentsUse optical measuring instruments Elective
ICTCBL219 - Apply safe technical work practices for cabling registration when configuring an ADSL circuitApply safe technical work practices for cabling registration when configuring an ADSL circuit Elective
ICTCBL246 - Install, maintain and modify customer premises communications cabling: ACMA Restricted RuleInstall, maintain and modify customer premises communications cabling: ACMA Restricted Rule Elective
ICTCBL247 - Install, maintain and modify customer premises communications cabling: ACMA Open RuleInstall, maintain and modify customer premises communications cabling: ACMA Open Rule Elective
ICTDBS403 - Create basic databasesCreate basic databases Elective
ICTDBS404 - Identify and resolve common database performance problemsIdentify and resolve common database performance problems Elective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 313112 Ict Customer Support Officer 
ASCED Qualification/Course Field of Education Identifier 0203 Information Systems 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Information Technology Support Services 
Taxonomy - Occupation N/A Database Support Officer,User Support Specialist,Client Support Officer (ICT),Help Desk Specialist,Help Desk Officer,IT Technician 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 313112 Ict Customer Support Officer 30/Jul/2015 
ASCED Qualification/Course Field of Education Identifier 0203 Information Systems 30/Jul/2015 
Qualification/Course Level of Education Identifier 511 Certificate IV 25/Mar/2015 
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Modification History

Release 

Comments 

Release 4

This version released with ICT Information and Communications Technology Training Package Version 5.0.

Release 3

This version released with ICT Information and Communications Technology Training Package version 4.0.

Release 3 created to update the elective list unit codes and titles.

Release 2

This version released with ICT Information and Communications Technology Training Package Version 2.0.

Release 2 created to update unit codes.

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

Qualification Description

This qualification provides the skills and knowledge for an individual to be competent in supporting clients in a range of technical areas. The qualification has a strong information technology base of core units with the potential for inclusion of a range of broader industry-specific units in the areas of service desk, database, sustainability and network support to suit particular needs.

Licensing/Regulatory Information 

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Entry Requirements

Nil

Packaging Rules

Total number of units = 22 

8 core units  plus

14 elective units 

The elective units consist of:

  • all from one of the following specialist elective groups:
    Group A Database support
    Group B Network communications
    Group C Service desk
    Group D Sustainability.

Of the remaining elective units:

  • up to 10 may be from the specialist elective groups below or from Group E general elective units below
  • up to 4 may be from elsewhere in ICT Information and Communications Technology Training Package or any other Training Package or accredited course at Certificate IV or Diploma level.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Core units 

BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes

BSBSUS401 Implement and monitor environmentally sustainable work practices

ICTICT401 Determine and confirm client business requirements

ICTICT408 Create technical documentation

ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment

ICTSAS307 Install, configure and secure a small office or home office network

ICTSAS410 Identify and resolve client ICT problems

ICTSAS412 Action change requests

Elective units 

Specialist elective units 

Group A Database support 

ICTDBS404 Identify and resolve common database performance problems

ICTDBS409 Monitor and administer a database

ICTDBS414 Complete database backup and restore

ICTDBS415 Build a database

ICTPRG425 Use structured query language

Group B Network communications 

ICTNWK401 Install and manage a server

ICTNWK404 Install, operate and troubleshoot a small enterprise branch network

ICTNWK405 Build a small wireless local area network

ICTNWK408 Configure a desktop environment

ICTNWK421 Install, configure and test network security

Group C Service desk 

ICTICT421 Connect, maintain and configure hardware components

ICTSAS414 Evaluate system status

ICTSAS421 Support users and troubleshoot desktop applications

ICTSAS425 Configure and troubleshoot operating system software

ICTSAS426 Locate and troubleshoot ICT equipment, system and software faults

Group D Sustainability 

BSBSUS501 Develop workplace policy and procedures for sustainability

ICTSUS402 Install and test power saving hardware

ICTSUS403 Install and test power management software

ICTSUS404 Install thin client applications for power over ethernet

General elective units 

Group E 

BSBCRT401 Articulate, present and debate ideas

ICTBWN307 Use optical measuring instruments

ICTCBL219 Apply safe technical work practices for cabling registration when configuring ADSL circuits

ICTCBL246* Install, maintain and modify customer premises communications cabling: ACMA Restricted Rule

ICTCBL247* Install, maintain and modify customer premises communications cabling: ACMA Open Rule

ICTDBS403 Create basic databases

ICTDBS413 Determine database requirements

ICTICT413 Relate to clients on a business level

ICTICT415 Provide one-to-one instruction

ICTICT422 Participate in ICT services

ICTICT427 Identify, evaluate and apply current industry-specific technologies to meet organisational needs

ICTICT428 Select cloud storage solutions

ICTNWK409 Create scripts for networking

ICTNWK410 Install hardware to a network

ICTNWK411 Deploy software to networked computers

ICTNWK419 Identify and use current virtualisation technologies

ICTOPN404 Test optical communications systems and components *

ICTPMG401 Support small scale ICT projects

ICTPRG405 Automate processes

ICTSAD401 Develop and present feasibility reports

ICTSAS411 Assist with policy development for client support procedures

ICTSAS413 Manage resolution of system faults on a live system

ICTSAS416 Implement maintenance procedures

ICTSAS420 Provide first-level remote help-desk support

ICTSAS424 Support different operating systems

ICTSAS518 Install and upgrade operating systems

ICTTEN208 Use electrical skills when working with telecommunications networks

ICTTEN417 Install, configure and test a router

ICTWEB430 Produce server-side script for dynamic web pages

ICTWHS204 Follow work health and safety environmental policy and procedures

* Note the following prerequisite unit requirements:

Unit in this qualification 

Prerequisite unit 

ICTCBL246 Install, maintain and modify customer premises communications cabling: ACMA Restricted Rule

ICTTEN208 Use electrical skills when working with telecommunications networks

ICTWHS204 Follow work health and safety environmental policy and procedures

ICTCBL247 Install, maintain and modify customer premises communications cabling: ACMA Open Rule

ICTTEN208 Use electrical skills when working with telecommunications networks

ICTWHS204 Follow work health and safety and environmental policy and procedures

ICTOPN404 Test optical communications systems and components

ICTBWN307 Use optical measuring instruments

Qualification Mapping Information

This version of ICT40215 Certificate IV in Information Technology Support supersedes and is equivalent to previous version of ICT40215 Certificate IV in Information Technology Support.

Links

Companion Volume Implementation Guides are available from VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2