Modification History
Release |
Comments |
Release 1 |
This Unit first released with ICA11 Information and Communications Technology Training Package version 1.0 |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to install, configure and maintain personal computer devices, including mobile devices according to client and user requirements. It provides an understanding of different types of available hardware components and peripherals, and gives an insight into their interconnectivity.
Application of the Unit
This unit applies to support technicians who set up, modify and connect system components.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Element |
Performance Criteria |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
1. Identify hardware components |
1.1 Identify different types of personal computer devices 1.2 Identify and categorise the different personal computer components , including mobile personal computer components 1.3 Explain the purpose and characteristics of the different personal computer component categories 1.4 Distinguish between the different types of devices within each personal computer component category |
2. Identify types of peripheral hardware components |
2.1 Identify and categorise the different peripheral hardware components 2.2 Explain the purpose and characteristics of the different peripheral hardware components 2.3 Distinguish between the different types of devices within each peripheral hardware component category |
3. Install and configure personal computer components |
3.1 Install and configure personal computer components 3.2 Install and configure mobile personal computer components 3.3 Develop plans, with prioritised tasks and contingency arrangements, for the installation and configuration of selected components with minimum disruption to clients 3.4 Liaise with appropriate person to obtain approval for the plans 3.5 Install and configure components according to plan, installation procedures and organisational requirements 3.6 Use appropriate testing tools to test components for error-free performance 3.7 Identify and resolve identified problems 3.8 Test and enhance system performance, using knowledge of the system, to meet organisational benchmarks 3.9 Document the installation and configuration process according to organisation guidelines 3.10 Develop and document a maintenance plan and schedule based on vendor specifications for the installed components |
4. Install and configure print devices |
4.1 Install and configure print devices 4.2 Detect and identify common printer issues 4.3 Undertake printer issue resolution to meet client requirements |
5. Evaluate modified system |
5.1 Collect client or user feedback and analyse against client requirements 5.2 Correct identified shortcomings in the system and record actions |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit.
Required skills
- communication skills to:
- consult with peers, supervisors and internal and external clients
- interpret technical computer installation manuals
- interpret user manuals and help functions
- literacy skills to:
- organise resources for one-to-one instruction
- read technical manuals
- planning and organisational skills to:
- address technical issues
- plan activities, including milestones
- problem-solving skills to anticipate and respond to a range of driver-related errors that may arise
- technical skills to:
- comprehend how the operating system will communicate with the installed component
- install components
- test components using available technology
- test system performance
- write technical reports and maintain records.
Required knowledge
- environmental considerations in e-waste disposal
- systems diagnostic software
- areas of the operating system related to configuration and testing
- current industry-accepted hardware and software products
- organisational guidelines
- organisational requirements
- system's current functionality
- vendor specifications and requirements for component installation.
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment |
|
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
|
Context of and specific resources for assessment |
Assessment must ensure access to:
|
Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
|
Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Personal computer devices may include: |
|
Personal computer components may include: |
|
Mobile personal computer components may include: |
|
Peripheral hardware components may include: |
|
Clients may include: |
|
Organisational requirements may include: |
|
Testing tools may include: |
|
Print devices may include: |
|
Printer issues may include: |
|
Printer issue resolution may include: |
|
Unit Sector(s)
General ICT