Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes, skills and knowledge required to investigate and locate subjects and determine appropriate means of approach. This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body. |
Application of the Unit
Application of the unit |
This unit applies to mercantile, agent job roles. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
||
Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Research/investigate case |
1.1. Client's written instructions are accurately and clearly interpreted 1.2. Preliminary searches for subjects are thoroughly and comprehensively completed and all appropriate mercantile data are checked for relevant information |
2. Conduct searches/enquiries |
2.1. Field calls are made as directed by client that also meet legislative requirements 2.2. Address is checked when necessary and any further leads are persistently followed to ascertain whereabouts of subject and alternative lines of approach developed and assessed to determine the most effective and applicable 2.3. Searches are conducted in a reasonable time period as specified by client with detailed field notes on times, dates, occurrences and results accurately maintained to obtain the best result from searches |
3. Formulate/report recommendations |
3.1. Information gathered is reviewed with results used to determine a strategy for action 3.2. Outcomes are documented clearly and concisely then made accessible to all relevant staff 3.3. Links between the outcomes and the analysis of the debtor information are proposed as a basis for further action or non-action 3.4. Relevant reports are completed without delay and disseminated to appropriate staff and management |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
|
Required knowledge |
|
Evidence Guide
EVIDENCE GUIDE |
|
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
|
Overview of assessment |
|
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
|
Context of and specific resources for assessment |
Assessment must ensure:
|
Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
|
Guidance information for assessment |
Range Statement
RANGE STATEMENT |
|
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
|
Clients may include: |
|
Searches for subjects may include: |
|
Field calls may involve: |
|
Mercantile data may include: |
|
Subjects may include: |
|
Unit Sector(s)
Unit sector |
Mercantile agents |
Competency field
Competency field |
Co-requisite units
Co-requisite units |
||