^

 
 

Qualification details

FNS30410 - Certificate III in Mercantile Agents (Release 3)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to FNS30404 - Certificate III in Financial Services (Mercantile Agents) 23/Nov/2010
Is superseded by and equivalent to FNS30415 - Certificate III in Mercantile AgentsUpdated to meet Standards for Training Packages. 24/Mar/2015

Releases:
ReleaseRelease date
3 (this release) 18/Jul/2013
(View details for release 2) 16/Jan/2012
(View details for release 1) 24/Nov/2010

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
BSBWOR204A - Use business technologyUse business technologySupersededN/A
FNSMCA402A - Initiate legal recovery of debtsInitiate legal recovery of debtsSupersededN/A
FNSINC401A - Apply principles of professional practice to work in the financial services industryApply principles of professional practice to work in the financial services industrySupersededN/A
FNSINC301A - Work effectively in the financial services industryWork effectively in the financial services industrySupersededN/A
FNSMCA304A - Locate subjectsLocate subjectsSupersededN/A
BSBCMM301B - Process customer complaintsProcess customer complaintsSupersededElective
FNSMCA301A - Collect debtsCollect debtsSupersededN/A
FNSMCA303A - Serve legal processServe legal processSupersededN/A
FNSMCA401A - Develop and document case recommendationsDevelop and document case recommendationsSupersededN/A
FNSMCA302A - Repossess propertyRepossess propertySupersededN/A
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 10 of 16

Classifications

SchemeCodeClassification value
ANZSCO Identifier 552211 Credit and Loans Officer (Aus) / Finance Clerk (NZ)  
ASCO (occupation type) Identifier 5912-11 Credit And Loans Officer 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Financial Services 
Taxonomy - Occupation N/A Process Server,Mercantile Agents Collections Officer 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 552211 Credit and Loans Officer (Aus) / Finance Clerk (NZ)  24/Nov/2010 
ASCO (occupation type) Identifier 5912-11 Credit And Loans Officer 24/Nov/2010 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 24/Nov/2010 
Qualification/Course Level of Education Identifier 514 Certificate III 24/Nov/2010 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Modification History

Release 

Comments 

Release 3

This version first released with FNS10 Financial Services Training Package Version 5.0.

Update imported units:

BSBCMM301A to BSBCMM301B.

Qualification outcomes remain unchanged.

Release 2

This version first released with FNS10 Financial Services Training Package version 2.0.

Replaced BSBOHS303B Contribute to OHS hazard identification and risk with BSBOHS201A Participate in OHS processes.

This is considered a more appropriate unit for this qualification.

Release 1

This qualification first released with FNS10 Financial Services Training Package version 1.0.

Description

This qualification is designed for job roles in the mercantile agents sector of the financial services industry.

Pathways Information

Pathways into the qualification 

This qualification has three employment pathways for typical operational environments of mercantile agents. These cover:

  • collections
  • process serving
  • repossessions

Pathways from the qualification 

The primary pathway from this qualification is entry level employment in the mercantile agent sector. Broader credit management learning building on this qualification such as Certificate IV in Credit management would support career progression.

Licensing/Regulatory Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

Not applicable.

Employability Skills Summary

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry/enterprise requirements for this qualification include: 

Communication

  • developing and writing reports to specifications
  • using effective high level written and oral skills to negotiate resolutions
  • using persuasive techniques and sound telephone techniques to achieve a satisfactory outcome for clients

Teamwork

  • building rapport and trust with clients and liaising and cooperating with a wide range of persons
  • clarifying with others tasks to be completed
  • working with third party personnel to recover debts

Problem solving

  • applying investigative skills to collect information, conduct searches and locate defaulters
  • determining appropriate cost-effective recovery strategies
  • using modelling tools to test assumptions against a variety of scenarios

Initiative and enterprise

  • applying investigative skills to collect information, conduct searches and locate defaulters
  • determining appropriate cost-effective recovery strategies
  • using modelling tools to test assumptions against a variety of scenarios

Planning and organising

  • contributing to the planning process by researching, analysing and validating information relating to debts
  • developing and maintaining systems, records and reporting procedures
  • maintaining files, managing information, and scheduling and coordinating competing tasks

Self-management

  • managing own time and priorities and dealing with contingencies
  • taking responsibility as required by work role and ensuring all organisational policies and procedures are followed
  • taking personal responsibility for complying with legal obligations
  • working within the legal, ethical and security considerations of the job role

Learning

  • acquiring and applying knowledge of legislation and legal procedures
  • applying learning to develop improved practices
  • asking questions to clarify instructions
  • developing and maintaining professional competency
  • maintaining detailed field notes to reflect on approaches taken in resolving disputes
  • using online help and manuals to solve basic technology problems

Technology

  • using computer systems for research, store information and to generate reports
  • using electronic communication devices and processes (e.g. internet, email) to produce written correspondence and reports
  • using common business office equipment and monitoring its use and maintenance

Packaging Rules

12 units  must be achieved:

8 core units 

plus 4 elective units 

2 elective units  must be selected from the elective units listed below.

The remaining 2 elective units  may be selected from the elective units listed any endorsed Training Package or accredited course. Elective units may be selected from a Certificate III or Certificate IV qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units of competency: 

  • FNSCUS402A Resolve disputes
  • FNSINC301A Work effectively in the financial services industry
  • FNSMCA301A Collect debts
  • FNSMCA303A Serve legal process
  • FNSMCA304A Locate subjects
  • BSBFIA301A Maintain financial records
  • BSBFIA401A Prepare financial reports
  • BSBWOR204A Use business technology

Elective units of competency: 

Collections

  • FNSMCA401A Develop and document case recommendations
  • FNSMCA402A Initiate legal recovery of debts

Process Serving and Repossession

  • FNSMCA302A Repossess property

General

  • BSBCMM301B Process customer complaints
  • BSBCOM402B Implement processes for the management of a breach in compliance requirements
  • BSBOHS201A Participate in OHS processes
  • BSBPMG407A Apply risk management techniques
  • FNSINC401A Apply principles of professional practice to work in the financial services industry