Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Research or investigate case

1.1 Interpret and confirm client’s written instructions

1.2 Identify relevant legal and procedural issues for consideration and action in accordance with legislative requirements and organisational policy and procedures

1.3 Check all appropriate mercantile data for relevant information to conduct preliminary searches for subjects

2. Conduct searches and enquiries

2.1 Make field calls that meet legislative requirements

2.2 Follow up any further leads as required, persistently, to ascertain whereabouts of subject

2.3 Develop, assess and conduct alternative avenues of searching for subject, as required

2.4 Conduct searches within time period agreed to by client

3. Formulate and report recommendations

3.1 Document times, dates, occurrences and results of various searches

3.2 Propose further action, or non-action, based on outcomes of searches to date and analysis of subject's information

3.3 Document recommendations and disseminate to appropriate staff and management

Skill 

Performance Criteria 

Description 

Reading

1.1-1.3, 3.1

• Interprets and consolidates information from a variety of sources to determine relevance and establish appropriate approaches

Writing

2.1, 2.4, 3.2, 3.4

• Records, gathers and consolidates investigation information
• Drafts reports and letters, documents outcomes of investigations and makes recommendations

Oral Communication

2.1

• Determines and confirms client requirements, using questioning and active listening as required

Navigate the world of work

2.1

• Complies with legal obligations, industry and organisational codes of practice, and ethical principles

Interact with others

2.1

• Uses the telephone effectively to gather required information

Get the work done

1.1-1.3, 2.1-2.4, 3.1-3.4

• Clearly and thoroughly researches and analyses information and tasks, and then plans strategies and actions to achieve optimal outcomes within given parameters
• Adopts efficient and effective organisational and time management skills to sequence tasks and meet timelines
• Initiates standard procedures when responding to familiar problems within own work context
• Takes responsibility for the outcomes of routine decisions related directly to own role
• Uses digitally based technologies and software packages to complete required tasks

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

FNSMCA304 Locate subjects

FNSMCA304A Locate subjects

Updated to meet Standards for Training Packages.

Rewritten and clarified performance criteria.

Equivalent unit

Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.