Modification History
CSCOFM201A Release 2: Layout adjusted. Minor revisions to required knowledge.
CSCOFM201A Release 1: Primary release.
Unit Descriptor
This unit of competency describes the outcomes required to provide administrative support to offender services in correctional centres.
Application of the Unit
This unit applies to correctional services staff working with offenders in custody or in community services.
Customisation will be required to accommodate the different work sites and defined work role contexts in which this unit will be applied.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1 Match service to offenders' needs . |
1.1 Check and confirm offender files for accurate and relevant information on offender needs and circumstances. 1.2 Check and confirm information on available offender services , and use this to match suitable and effective services with offenders. 1.3 Identify the particular needs of offenders to ensure that services are clearly targeted. 1.4 Process requests from offenders and confirm service suitability from a defined range of options. 1.5 Report difficulties in matching offenders with support services to supervisor. |
2 Support service . |
2.1 Ensure that services are suitable to the needs and circumstances of offenders and are provided within determined timeframes. 2.2 Respond to inquiries promptly and according to accepted practice and standards. 2.3 Ensure services are adjusted to meet special needs of offenders within approved allowances. 2.4 Deal with difficult complaints and situations promptly, respectfully and according to procedures. 2.5 Maintain confidentiality of information according to information management procedures. 2.6 Process information from services to contribute to the evaluation of services to offenders. |
Required Skills and Knowledge
This section describes the essential skills and knowledge and their level, required for this unit. |
Required skills :
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Required knowledge :
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Evidence Guide
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. |
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Overview of assessment |
Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
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Context of and specific resources for assessment |
This unit contains a wide range of variables to reflect the diverse nature of offender supervision and the different services provided in and for correctional services. Selection from the range of variables will reflect the specific requirements of the work site and the defined work role. Valid assessment of this unit requires:
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Method of assessment |
The following assessment methods are suggested:
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Guidance information for assessment |
Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions. In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Services to clients will include those services authorised by the organisation and within the responsibility of the applicant relevant to work roles, including: |
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Support services may be provided to: |
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Unit Sector(s)
Offender management.
Competency field
Not applicable.
Co-requisite units
Not applicable.