Qualification details

This general qualification covers the competencies that are relevant to staff members who work in the industry but who may not have statutory responsibilities. They will, in most cases, be directly supervised in their work duties. This may include staff members who have no direct responsibility for offender supervision or who have narrow, specialised roles in offender supervision, such as escort support or community liaison.

The qualification may also be relevant to professional and support staff members who have qualifications in specialist occupations but require competency in essential functions necessary to authorise their operational safety in a correctional environment.

This qualification may also be achieved in pre-vocational programs achieved as part of an employment selection or preparation program.

One elective unit may be drawn from another Training Package to reflect the work context and career plans of the individual.

Skill 

Facets 

Aspects of the skill that employers identify as important. The nature and application of these facets will vary depending on industry and job type.

Communication 

• transfer information by:

• communicating effectively with people using a range of methods, including verbal communication, written communication and electronic and telecommunication systems
• extracting meaning from routine written workplace information and preparing routine written materials

• communicate using language and styles that take into account workplace diversity; adapting communication styles to audience
• ensure information is correct and authorised when communicating with the public and other services
• use effective and purposeful communication to convey  accurate and factual information in required time to relevant people
• use effective listening and speaking skills to confirm understanding
• provide constructive feedback and respond appropriately to instructions or feedback
• identify potential communication barriers, including identifying and correcting contradictions, ambiguity, uncertainty or misunderstandings
• use appropriate non-verbal techniques in communication and interaction
• act in accordance with legislation , policies and procedures and take appropriate information security precautions 
• respond to requests for information promptly and according to agreed procedures, ensuring information is accurate, relevant and complete
• use written communication methods consistent with relevant legislation, policies and procedures, taking account of expectations, requirements and needs of different audiences while maintaining clarity, accuracy and required level of detail

Teamwork 

• comply with principles of public sector and correctional legislation and guidelines, using public sector and organisational procedures when dealing with others at work
• contribute to a productive and harmonious work environment, including completing tasks and contributing to achieving team objectives by cooperating with supervisors and team members
• demonstrate respect for differences in personal values and beliefs and recognise value of differences in team relationships
• make constructive and cooperative contributions to team activities and goals and challenge unfair and discriminatory actions 
• use opportunities to develop a supportive and trusting working relationship with people
• maintain relationships with colleagues, offenders and the public consistent with organisation's philosophy, objectives and statutory and ethical obligations 
• maintain contact with other work group members to ensure mutual safety 

Problem solving 

• identify and address workplace problems within prescribed roles, delegations and procedures and resolve situations of potential conflict
• discuss and cooperate to identify, address and resolve problems using a group approach
• use conflict resolution and minimisation techniques to identify and anticipate factors that lead to hostility and threatening behaviour
• assess incidents for risk and decide on appropriate action
• apply public sector legislation and requirements in regard to multicultural awareness and anti-discrimination

Enterprise and initiative 

• use professional and community contacts to promote a positive image of organisation and its services
• challenge unprofessional and inappropriate attitudes and behaviour 
• participate in meetings, briefings and group working sessions to maintain understanding and group support
• implement relevant security procedures according to organisational policies, codes of practice and legislation
• report potential breaches of security to appropriate authority
• provide assistance to persons in danger according to organisational procedures, ensuring own safety is maintained

Planning and organising 

• implement work unit plans and organisational goals as appropriate to job descriptions, responsibilities and delegations
• implement organisational security policies and participate in routine review of security procedures and responses , according to level of responsibility 
• calculate level  of security risk  according to organisational guidelines and instructions
• assess equipment , materials and environment  for hazards and take protective action that gives first priority to health and safety
• make a positive contribution to achieving quality of service

Self-management 

• apply general workplace health and safety procedures to ensure a safe workplace
• use approved safety measures and techniques when lifting and carrying
• ensure own work practices, behaviour and responsibilities are carried out in line with organisation's policies , procedures  and code of conduct and own defined roles and responsibilities
• recognise impact of own actions on safety of others
• maintain positive and professional personal conduct, manner and presentation according to organisational requirements and code of conduct

Learning 

• review and assess own skills and knowledge and make use of appropriate training opportunities to develop performance
• check new procedures regularly to ensure that knowledge of changes and new requirements is maintained
• maintain current safe practice requirements and first aid knowledge and skills to required standard
• maintain awareness of workplace health and safety issues and arrangements within the organisation and scope of responsibilities

Technology 

• select, use and maintain appropriate workplace equipment and technology according to procedures and guidelines, including corrections-specific equipment 
• select and check personal protective clothing and safety equipment  to ensure it is operational prior to commencing work
• use and maintain safety and protective clothes and equipment according to procedures and manufacturer specifications, as appropriate to duties performed
• alert work group members and relevant personnel of emergency warnings , using appropriate equipment and terminology 

CSCOHS201A

Use safe work practices

CSCORG201A

Contribute to achieving the goals of the organisation

CSCORG202A

Communicate effectively

CSCSAS201A

Maintain security

PSPGOV208A

Write routine workplace materials

BSBSUS201A

Participate in environmentally sustainable work practices

CSCOFM201A

Support offender services

CSCOFM202A

Monitor people in care or custody

CSCOFM203A

Maintain the health, safety and welfare of offenders

CSCSAS202A

Screen access to and exit from premises

CSCSAS203A

Maintain the security of premises

CSCSAS204A

Maintain security of the environment

CSCSAS205A

Contain incidents that jeopardise safety and security

CSCSAS206A

Respond to medical emergencies

CSCSAS207A

Operate central monitoring station

CSCTRA201A

Maintain security during escort

CSCTRA202A

Operate security vehicles

CSCTRA203A

Navigate transport

HLTCPR201A

Perform CPR

HLTFA201A

Provide basic emergency life support