Qualification details

CSC20112 - Certificate II in Justice Services (Release 1)


Usage recommendation:
Supersedes and is equivalent to CSC20107 - Certificate II in Justice ServicesImported elective units updated. 29/Apr/2012
Is superseded by and equivalent to CSC20115 - Certificate II in Justice ServicesCSC unit codes updated, imported unit codes updated. 02/Aug/2015

ReleaseRelease date
1 1 (this release) 30/Apr/2012

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
CSCOHS201A - Use safe work practicesUse safe work practicesSupersededN/A
CSCSAS207A - Operate central monitoring stationOperate central monitoring stationSupersededN/A
CSCTRA201A - Maintain security during escortMaintain security during escortSupersededN/A
CSCSAS204A - Maintain security of the environmentMaintain security of the environmentSupersededN/A
HLTCPR201B - Perform CPRPerform CPRSupersededN/A
CSCOFM203A - Maintain the health, safety and welfare of offendersMaintain the health, safety and welfare of offendersSupersededN/A
HLTFA201B - Provide basic emergency life supportProvide basic emergency life supportSupersededN/A
CSCTRA202A - Operate security vehiclesOperate security vehiclesSupersededN/A
BSBSUS201A - Participate in environmentally sustainable work practicesParticipate in environmentally sustainable work practicesSupersededN/A
CSCOFM202A - Monitor people in care or custodyMonitor people in care or custodySupersededN/A
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SchemeCodeClassification value
ANZSCO Identifier 442111 Prison Officer 
ASCO (occupation type) Identifier 6393-11 Prison Officer 
ASCED Qualification/Course Field of Education Identifier 0911 Justice And Law Enforcement 
Qualification/Course Level of Education Identifier 521 Certificate II 
Taxonomy - Industry Sector N/A Correctional Services 
Taxonomy - Occupation N/A Community Work Officer,Escort Officer (Corrections),Court Officer (Corrections) 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 442111 Prison Officer 03/Sep/2012 
ASCO (occupation type) Identifier 6393-11 Prison Officer 03/Sep/2012 
ASCED Qualification/Course Field of Education Identifier 0911 Justice And Law Enforcement 03/Sep/2012 
Qualification/Course Level of Education Identifier 521 Certificate II 30/Apr/2012 
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Modification History

CSC20112 Version 1: First release. Equivalent to CSC20107 from CSC07 V1.2.


This general qualification covers the competencies that are relevant to staff members who work in the industry but who may not have statutory responsibilities. They will, in most cases, be directly supervised in their work duties. This may include staff members who have no direct responsibility for offender supervision or who have narrow, specialised roles in offender supervision, such as escort support or community liaison.

The qualification may also be relevant to professional and support staff members who have qualifications in specialist occupations but require competency in essential functions necessary to authorise their operational safety in a correctional environment.

This qualification may also be attained in pre-vocational programs achieved as part of an employment selection or preparation program.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability skills in CSC20112 Certificate II in Justice Services 

The following table contains a summary of the employability skills required by the correctional services industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.



Aspects of the skill that employers identify as important. The nature and application of these facets will vary depending on industry and job type.


  • transfer information by:
  • communicating effectively with people using a range of methods, including verbal communication, written communication and electronic and telecommunication systems
  • extracting meaning from routine written workplace information and preparing routine written materials
  • communicate using language and styles that take into account workplace diversity; adapting communication styles to audience
  • ensure information is correct and authorised when communicating with the public and other services
  • use effective and purposeful communication to convey  accurate and factual information in required time to relevant people
  • use effective listening and speaking skills to confirm understanding
  • provide constructive feedback and respond appropriately to instructions or feedback
  • identify potential communication barriers, including identifying and correcting contradictions, ambiguity, uncertainty or misunderstandings
  • use appropriate non-verbal techniques in communication and interaction
  • act in accordance with legislation , policies and procedures and take appropriate information security precautions 
  • respond to requests for information promptly and according to agreed procedures, ensuring information is accurate, relevant and complete
  • use written communication methods consistent with relevant legislation, policies and procedures, taking account of expectations, requirements and needs of different audiences while maintaining clarity, accuracy and required level of detail


  • comply with principles of public sector and correctional legislation and guidelines, using public sector and organisational procedures when dealing with others at work
  • contribute to a productive and harmonious work environment, including completing tasks and contributing to achieving team objectives by cooperating with supervisors and team members
  • demonstrate respect for differences in personal values and beliefs and recognise value of differences in team relationships
  • make constructive and cooperative contributions to team activities and goals and challenge unfair and discriminatory actions 
  • use opportunities to develop a supportive and trusting working relationship with people
  • maintain relationships with colleagues, offenders and the public consistent with organisation's philosophy, objectives and statutory and ethical obligations 
  • maintain contact with other work group members to ensure mutual safety 

Problem solving 

  • identify and address workplace problems within prescribed roles, delegations and procedures and resolve situations of potential conflict
  • discuss and cooperate to identify, address and resolve problems using a group approach
  • use conflict resolution and minimisation techniques to identify and anticipate factors that lead to hostility and threatening behaviour
  • assess incidents for risk and decide on appropriate action
  • apply public sector legislation and requirements in regard to multicultural awareness and anti-discrimination

Enterprise and initiative 

  • use professional and community contacts to promote a positive image of organisation and its services
  • challenge unprofessional and inappropriate attitudes and behaviour 
  • participate in meetings, briefings and group working sessions to maintain understanding and group support
  • implement relevant security procedures according to organisational policies, codes of practice and legislation
  • report potential breaches of security to appropriate authority
  • provide assistance to persons in danger according to organisational procedures, ensuring own safety is maintained

Planning and organising 

  • implement work unit plans and organisational goals as appropriate to job descriptions, responsibilities and delegations
  • implement organisational security policies and participate in routine review of security procedures and responses , according to level of responsibility 
  • calculate level  of security risk  according to organisational guidelines and instructions
  • assess equipment , materials and environment  for hazards and take protective action that gives first priority to health and safety
  • make a positive contribution to achieving quality of service


  • apply general workplace health and safety procedures to ensure a safe workplace
  • use approved safety measures and techniques when lifting and carrying
  • ensure own work practices, behaviour and responsibilities are carried out in line with organisation's policies , procedures  and code of conduct and own defined roles and responsibilities
  • recognise impact of own actions on safety of others
  • maintain positive and professional personal conduct, manner and presentation according to organisational requirements and code of conduct


  • review and assess own skills and knowledge and make use of appropriate training opportunities to develop performance
  • check new procedures regularly to ensure that knowledge of changes and new requirements is maintained
  • maintain current safe practice requirements and first aid knowledge and skills to required standard
  • maintain awareness of workplace health and safety issues and arrangements within the organisation and scope of responsibilities


  • select, use and maintain appropriate workplace equipment and technology according to procedures and guidelines, including corrections-specific equipment 
  • select and check personal protective clothing and safety equipment  to ensure it is operational prior to commencing work
  • use and maintain safety and protective clothes and equipment according to procedures and manufacturer specifications, as appropriate to duties performed
  • alert work group members and relevant personnel of emergency warnings , using appropriate equipment and terminology 

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the correctional services industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.

Packaging Rules

Packaging rules :

8 units of competency are required for this qualification including:

  • 5 core units
  • 3 elective units

Choose a minimum of 1 elective unit from the list below.

Choose the remaining 2 electives from either the list below, or  elsewhere within this Training Package, or  from another endorsed Training Package, or  from an Accredited Course.

All elective units selected from outside this qualification must be from an equivalent qualification level or higher.

Elective units selected must not duplicate content already covered by other units in this qualification. 

Core units 


Use safe work practices


Contribute to achieving the goals of the organisation


Communicate effectively


Maintain security


Write routine workplace materials

Elective units 


Participate in environmentally sustainable work practices


Support offender services


Monitor people in care or custody


Maintain the health, safety and welfare of offenders


Screen access to and exit from premises


Maintain the security of premises


Maintain security of the environment


Contain incidents that jeopardise safety and security


Respond to medical emergencies


Operate central monitoring station


Maintain security during escort


Operate security vehicles


Navigate transport


Perform CPR


Provide basic emergency life support