Unit of competency
Modification History
Release 1 |
This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is not equivalent to CPPPMT3029 Plan and schedule pest management operations. Incorporates content from CPPPMT3019 Organise and monitor pest management operations |
Application
This unit specifies the skills and knowledge required to schedule, organise and monitor major pest management contracts to ensure performance meets client expectations, business objectives and compliance requirements. It includes scheduling and allocating work and organising equipment and materials within budget and staffing constraints and facilitating training and assessment opportunities for staff to address skill gaps and training needs.
This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.
This unit forms part of the licensing requirements for people engaged in pest management in some states and territories. For further information, check with the relevant regulatory authority.
Pre-requisite Unit
Nil
Unit Sector
Urban Pest Management
Elements and Performance Criteria
Elements describe the essential outcomes. |
Performance criteria describe what needs to be done to demonstrate achievement of the element. |
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1 |
Confirm work and compliance requirements. |
1.1 |
Review work instructions and associated documentation to clarify pest management service requirements and timeframes, and work site location and characteristics. |
1.2 |
Clarify client needs and expectations in consultation with relevant persons and apply client instructions to work planning. |
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1.3 |
Confirm budget and staff availability for pest management service delivery according to workplace requirements. |
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1.4 |
Review and confirm regulatory and industry requirements associated with pest management services and apply to work plan to ensure compliance. |
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1.5 |
Assess hazards and risks associated with work site and pest management services and apply risk management strategies to work planning. |
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2 |
Organise equipment and materials. |
2.1 |
Estimate required types and amounts of equipment, personal protective equipment (PPE) and material quantities based on work instructions and past work orders. |
2.2 |
Access required equipment, PPE and materials and check to confirm operational effectiveness according to manufacturers’ instructions. |
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3 |
Schedule and allocate work instructions. |
3.1 |
Prepare work schedule that maximises productivity and efficiency, minimises travel and staff downtime and achieves client instructions and business targets. |
3.2 |
Plan treatment time to minimise disruption and discomfort to client and persons at work site. |
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3.3 |
Make provisions in work schedule for weather and emergency and priority work orders. |
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3.4 |
Allocate work accounting for staff availability, capabilities, licenses and preferences to meet service requirements and timeframes. |
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3.5 |
Communicate work schedule to relevant persons and clarify pest management work instructions with staff. |
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4 |
Monitor work performance. |
4.1 |
Systematically monitor work performance to ensure compliance with client, workplace and regulatory requirements. |
4.2 |
Adjust work schedule to meet changing work priorities or respond to contingencies in consultation with relevant persons. |
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4.3 |
Identify problems with work performance and promptly implement solutions to meet client, workplace and regulatory requirements. |
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4.4 |
Complete and maintain pest management documentation and client records to meet workplace and compliance requirements. |
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5 |
Provide staff development opportunities. |
5.1 |
Monitor staff performance to identify skill gaps and training needs aligned with business objectives. |
5.2 |
Encourage staff members to seek feedback on work performance and hold individual discussions to clarify training needs and resolve conflict. |
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5.3 |
Facilitate training opportunities to meet identified skill gaps and training needs according to workplace requirements. |
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5.4 |
Facilitate assessment opportunities to enable staff to gain formal recognition of skills according to workplace requirements. |
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5.5 |
Complete and maintain staff performance records according to workplace requirements. |
Foundation Skills
Candidates require:
- oral communication skills to use clear explanations, active listening and questioning skills to convey, clarify and confirm information provided to clients
- reading skills to interpret key requirements of contracts and agreements for different types of pest management work
- numeracy skills to:
- apply mathematical methods for budgeting and estimating workloads and equipment and material quantities
- calculate distances and travel times between work sites specified in work instructions.
Unit Mapping Information
Supersedes and not equivalent to CPPPMT3029 Plan and schedule pest management operations.
Links
Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b