Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Identify work requirements.

1.1.

Work orders are reviewed to identify requirements, including site characteristics and specific requests, according to company requirements.

1.2.

Client needs and expectations are identified and communicated according to work order and company requirements.

1.3.

Hazards  and risk control measures relevant to the work site are confirmed according to company and compliance requirements. 

2.

Organise equipment and materials.

2.1.

Past work orders are reviewed when available and equipment, personal protective equipment  (PPE) and material requirements are estimated according to company requirements.

2.2.

Required equipment, materials and suitable PPE are accessed according to company requirements.

2.3.

Operational effectiveness of equipment is checked according to manufacturer specifications and company requirements.

2.4.

Suitable PPE is selected and checked for correct fitting according to manufacturer specifications and company and compliance requirements.

3.

Allocate work orders.

3.1.

Schedule  of work orders, to be completed within specified time and budget, is developed according to client, company and compliance requirements.

3.2.

Work orders are allocated  according to company and compliance requirements.

3.3.

Schedule, work orders and associated instructions are communicated to staff according to company requirements.

3.4.

Schedule and work order instructions are confirmed, and where necessary, clarified with staff according to company requirements.

4.

Provide training and assessment opportunities.

4.1.

Staff members’ skill gaps are identified according to company requirements.

4.2.

Staff members are encouraged to seek clarification and feedback on work performance and training  needs and opportunities according to company requirements.

4.3.

Relevant training opportunities are provided according to company requirements to meet identified skills gaps and provide for continuous improvement.

4.4.

Assessment opportunities are arranged to enable staff to gain formal recognition of skills according to company requirements.

5.

Monitor performance.

5.1.

Performance of work orders is monitored systematically to ensure client expectations and company and compliance requirements are met.

5.2.

Performance issues are identified and followed up promptly according to company requirements.

5.3.

Work is reallocated as required to meet client and company requirements.

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.

Skill 

Performance feature 

Learning skills to:

• identify and use reliable sources of information regarding compliance requirements relevant to organising and monitoring pest management operations
• understand and apply knowledge of learning styles of team members and select appropriate development activities and support materials in suitable formats.

Numeracy skills to:

• calculate distances and travel times between client work sites specified on work orders
• estimate time to complete work orders and schedule operations efficiently, including allocating work orders evenly among staff.

Oral communication skills to:

• explain pest management work order instructions to staff using appropriate language
• use questioning to confirm staff understanding of instructions and schedules
• interact effectively with clients to negotiate changes to pest management work order schedules, expressing technical information in appropriate language for the client.

Reading skills to:

• read and interpret work orders, client records and compliance requirements relevant to different types of pest management work and work sites.

Writing skills to:

• document the allocation and scheduling of work orders.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Hazards  to be checked for must include:

• animal bites and stings
• confined or restricted spaces
• electrical
• environmental contamination
• fire
• lighting
• manual handling
• moving vehicles and machinery
• noise
• pesticides or other chemicals
• remote locations
• respiratory
• slips and trips
• temperature
• ultraviolet (UV) radiation
• working at heights.

Compliance requirements  must include:

• Australian standards, quality assurance and certification requirements relating to organising and monitoring pest management operations
• commonwealth and state or territory legislation and local government regulations relating to organising and monitoring pest management operations, including:

• consumer protection
• dangerous goods
• pesticide registers and manifests
• pesticide use
• privacy
• public health and safety

• environmental requirements relating to organising and monitoring pest management operations, including:

• clean up, containment or isolation of hazards
• company policies and guidelines
• emergency chemical spill control measures
• hazardous materials handling

• industry advisory standards and codes of practice relating to organising and monitoring pest management operations, such as:

• building codes
• dangerous goods codes

• regulations, by-laws and guidelines relating to organising and monitoring pest management operations of environmental protection agencies and government departments
• work health and safety requirements relating to organising and monitoring pest management operations, including:

• procedures for hazard identification, risk assessment and hazard control, including hierarchy of hazard control
• requirements of national registration authority and state government authorities
• site inductions and client safety requirements
• use of safe work methods, including use of pesticides according to manufacturer labels.

Personal protective equipment  must include:

• appropriate eye, ear and respiratory protection
• first aid kit appropriate to the task and location
• site-specific PPE and clothing requirements
• soap and towel
• sun protection.

Schedule  must include one or more of the following:

• charts and wall-mounted planning boards
• electronic or paper-based
• to-do lists
• work diary.

Allocation  of work must include consideration of available staff:

• capabilities
• licences
• preferences
• skills.

Training  must include one or more of the following:

• attendance at formal training sessions
• demonstrations
• on-the-job instructions
• self-paced learning packages
• structured feedback.