Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate to influence relevant individuals and stakeholders

1.1 Generate trust, confidence and support from relevant stakeholders by demonstrating a high standard of personal performance and conduct

1.2 Implement communication strategies to represent the organisation positively to media, local community and stakeholders

1.3 Make decisions in consultation with relevant stakeholders and relevant individuals where appropriate

1.4 Use a range of influencing strategies to increase commitment from staff and stakeholders to achieve organisational requirements and to contribute to desired culture

1.5 Undertake selected community and/or professional engagements that project a positive image of the organisation to the broader community and stakeholders

2. Cultivate new and existing partnerships with stakeholders

2.1 Establish outcomes to be achieved from the partnership

2.2 Analyse and apply models for effective consultation and collaboration within partnerships

2.3 Cultivate collaborative communities and partnerships through application of a range of communication solutions

2.4 Forge relationships, collaborative communities or partnerships between organisations

3. Establish positive collaborative relationships

3.1 Establish processes that contribute to the creation and maintenance of a positive culture that embraces collaboration

3.2 Establish processes to resolve conflict in a fair, equitable and collaborative manner

3.3 Organise and allocate work activities in a cost effective and equitable manner with clear, quantifiable and agreed performance standards

3.4 Encourage staff to undertake activities that develop their personal competence and performance

3.5 Empower individuals to develop their own ways of working within agreed boundaries of competence, cultural, diversity and organisational and legal requirements

3.6 Establish indicators and feedback processes that can be used to evaluate the health of the work environment

4. Lead establishment of a partnership program

4.1 Identify and address relevant organisational policies and procedures in partnership plans

4.2 Identify and incorporate relevant legal requirements into planning

4.3 Form partnerships using collaborative and consultative processes involving public and/or private sector enterprises

4.4 Plan and allocate resource requirements to accomplish a partnership program

4.5 Establish relevant organisational policies and procedures relating to partnerships

5. Establish reporting mechanisms for partnership program

5.1 Establish reporting systems for reporting results against planned partnership outcomes

5.2 Implement reporting systems to map progress against partnership outcomes

Skill 

Performance 

Criteria 

Description 

Reading

2.2

• Sources, evaluates and critiques ideas and information from a range of complex texts

Writing

2.1, 3.1, 3.2, 3.6, 4.4, 4.5, 5.1

• Develops texts dealing with complex concepts using specialised and detailed language to convey strategy context and intent and requirements in accordance organisational requirements

Oral Communication

2.3, 3.4, 4.3

• Leads discussions using language and non-verbal features to suit the audience
• Uses active listening and questioning to seek the views and opinions of others

Numeracy

3.3

• Selects and uses familiar mathematical techniques to determine costs and benefits associated with strategic resource decisions

Navigate the world of work

3.5, 4.1, 4.2

• Takes a lead role in the development of organisational goals, roles and responsibilities
• Leads adherence to organisational policies, procedures and legal requirements and considers own role in terms of its contribution to broader goals of the organisation

Interact with others

1.1, 1.4, 2.3, 2.4, 3.2, 3.4, 4.3

• Plays a lead role in building effective collaboration and trust, demonstrating high level conflict resolution skills and ability to engage and motivate others
• Identifies and uses a variety of appropriate conventions and protocols when communicating with colleagues and external stakeholders

Get the work done

1.2, 1.3, 1.5, 2.1, 3.1, 3.3, 3.6, 4.4, 5.2

• Develops flexible plans for complex, high impact activities with strategic implications that involve a diverse range of stakeholders with potentially competing demands
• Monitors agreed outcomes and required indicators

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBLDR803 Develop and cultivate collaborative partnerships and relationships

Not applicable

New unit

No equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.