Unit of competency details

Elements and Performance Criteria 

Element 

Performance Criteria 

1

Contribute positively to the work team environment 

1.1

Workplace objectives are identified, interpreted and positively promoted to associated personnel and/or work team members

1.2

Communications with associated personnel and/or work team members are effectively established

1.3

Disputes are resolved through effective negotiation with the relevant individuals or groups

1.4

Quality assurance measures are maintained, systems improvement suggestions are encouraged, and proposals submitted to relevant authorities

2

Observe and promote work safety procedures 

2.1

Relevant statutory and workplace requirements for Occupational Health and Safety are communicated to all personnel and implemented at all worksites

2.2

Accidents and injuries are reported and investigated in accordance with workplace policy

2.3

Potential hazards and safety risks are identified, investigated and recommendations for preventative action referred to appropriate authorities

2.4

Training in programs of Occupational Health and Safety and First Aid are implemented

3

Maintain and promote well being of team 

3.1

Prescribed medical and physical fitness criteria are promoted and maintained within the work environment

3.2

Situations threatening safety arising from physical/psychological incompatibility with the work environment are identified and resolved

4

Participate in competency development 

4.1

Competencies required for work are identified, attained and maintained

4.2

Personal development and other competency development programs are accessed and undertaken

4.3

Competency deficiencies in personnel are identified and remedial action, including counselling, is initiated where necessary

4.4

Workplace trainer and assessor requirements are identified and satisfied

REQUIRED KNOWLEDGE AND SKILLS 

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge :

Regulations and codes of practice relevant to the workplace practices

Relevant OH&S and environmental protection procedures and guidelines

Workplace procedures and policies for the promotion of effective work practices

Focus of operation of work systems, equipment, management and site operating systems

Elements of workplace operations relevant to effective work practice, including: workplace corporate plans, goals and objectives and industrial relations, communication and negotiation techniques and the benefits, advantages and disadvantages associated with them, group work practices and group dynamics, corporate customer service objectives, workplace procedures related to recording of customer enquiries and actions, dispute settlement processes, workplace OH&S and physical fitness requirements and related first-aid policies, and competencies and skills required for workplace career path levels,

Problems that may occur during work activities and appropriate action that can be taken to resolve the problems,

Documentation and reporting requirements in the workplace

Required skills :

Communicate effectively with customers, associated personnel and all work team members when completing work activities

Read and interpret instructions, procedures, information and workplace publications relevant to work activities

Interpret statistics related to workloads and quality assurance measures

Interpret and follow operational instructions and prioritise work

Complete documentation related to work activities

Operate electronic communication equipment to required protocol

Lead and coordinate the activities of multi-disciplinary work teams or specialist work groups

Apply principles of time management

Counsel personnel on work related issues

Settle disputes through face-to-face and group-based negotiation

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems, faults or malfunctions in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unplanned events

Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities

Monitor work activities in terms of planned schedule

Coordinate the promotion of safe work practices, competency enhancement and work practice improvements throughout the work groups

Modify activities depending on differing operational contingencies, risk situations and environments

Apply fatigue management knowledge and techniques

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

Work at heights or in confined spaces as required by the job

Maintain the required level of physical fitness in team members

Check and replenish fluids and carry out lubrication processes in the course of work activities

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment 

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment 

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

RANGE STATEMENT 

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be conducted:

in a range of work environments

by day or night

Workplaces may comprise:

large, medium or small worksites

Work environment may be:

in a depot, a worksite or a store, either as an individual, a team leader or a coordinator

Work may involve exposure to:

chemicals

dangerous or hazardous substances

movements of equipment, goods and vehicular traffic

Equipment may include:

customer information

workplace procedures

quality assurance policy

relevant OH&S guidelines

relevant competency guidelines

Consultative processes may involve:

employees, supervisors and managers

customers

suppliers and contractors

industrial relations and OH&S specialists

Communication in the work area may include:

phone

electronic data interchange (EDI)

fax

email

internet

RF systems

oral, aural or signed communications

Personal protective equipment may include:

gloves

safety headwear and footwear

safety glasses

two-way radios

high visibility clothing

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documents may include:

regulatory and/or code requirements relevant to workplace activities

workplace procedures and policies

workplace objectives

customer enquiries, responses and records

quality assurance measures relevant to workplace activities

training materials

competency guidelines

operations manuals, job specifications and induction documentation

manufacturers specifications for workplace equipment

conditions of service, award, enterprise bargaining agreement, and other industrial arrangements

Australian standards and certification requirements relevant to workplace activities

emergency procedures

Applicable regulations and legislation may include:

federal and state/territory regulations and codes of practice relevant to workplace activities

relevant state/territory OH&S and environmental protection legislation

workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation

workers compensation regulations