Modification History
The version details of this endorsed unit of competency set are in the table below. The latest information is at the top.
Version |
Comments |
1.0 |
E Replaces and is equivalent to SITXHRM006A Monitor staff performance. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to monitor staff performance within the framework of established performance management systems. It requires the ability to monitor the day-to-day effectiveness of staff and to conduct structured performance appraisals and formal counselling sessions.
Application of the Unit
This unit applies to all tourism, travel, hospitality and event sectors.
It applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff or operational supervisors and managers.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Monitor staff performance and provide feedback. |
1.1 Consult with and inform colleagues about expected standards of performance using appropriate communication mechanisms. 1.2 Monitor ongoing performance by maintaining close contact with the workplace and colleagues. 1.3 Regularly provide confirming and corrective feedback to colleagues. 1.4 Provide colleagues with guidance and support . 1.5 Provide recognition and reward for achievements and outstanding performance. 1.6 Identify the need for further coaching or training and organise according to organisational policies. |
2. Recognise and resolve performance problems. |
2.1 Identify and investigate performance problems. 2.2 Use feedback and coaching to address performance problems. 2.3 Discuss and agree upon possible solutions with the colleague. 2.4 Follow up outcomes of informal counselling through review in the workplace. 2.5 Organise and conduct a formal counselling session when needed according to required procedures . |
3. Implement performance management systems. |
3.1 Implement formal performance management systems . 3.2 Conduct individual performance evaluations openly and fairly. 3.3 Complete and file performance management records. 3.4 Agree on courses of action with colleagues and follow up in the workplace. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure use of:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Expected standards of performance and performance problems may relate to: |
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Guidance and support may include: |
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Recognition and reward may include: |
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Possible solutions to performance may include: |
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Required procedures for a formal counselling session may include: |
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Performance management systems may include: |
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Unit Sector(s)
Cross-Sector
Competency Field
Human Resource Management