Modification History
The version details of this endorsed unit of competency set are in the table below. The latest information is at the top.
Version |
Comments |
1.0 |
E Replaces and is equivalent to SITXHRM005A Lead and manage people. Re-worked Required Skills and Knowledge to more fully articulate content. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to lead and manage people and teams and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage team performance through effective leadership.
Application of the Unit
This unit applies to all tourism, travel, hospitality and event sectors.
It applies to those people who operate independently and are responsible for leading and motivating people and teams. This includes supervisors, operational and senior managers.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Model high standards of performance and behaviour. |
1.1 Act as a positive role model through individual performance. 1.2 Show support for and commitment to organisational goals in day to day work performance. 1.3 Treat people with integrity, respect and empathy. |
2. Develop team commitment and cooperation. |
2.1 Develop and clearly communicate plans and objectives in consultation with the team . 2.2 Make plans and objectives consistent with organisational goals. 2.3 Communicate expectations , roles and responsibilities of team members to encourage people to take responsibility for their work. 2.4 Encourage teams and individuals to develop innovative approaches to work. 2.5 Identify, encourage, value and reward individual and team efforts and contributions. 2.6 Model and encourage open and supportive communication within the team. 2.7 Seek and share information from the wider enterprise environment with the team. 2.8 Represent team interests in the wider environment. 2.9 Seek feedback from team members and implement changes within the bounds of organisational goals and policies. |
3. Manage team performance. |
3.1 Delegate tasks and responsibilities, identify barriers to delegation and implement processes to overcome them. 3.2 Evaluate the skills of team members and provide opportunities for individual development . 3.3 Monitor team performance to ensure progress towards achievement of goals. 3.4 Provide mentoring and coaching to support team members. 3.5 Motivate individuals and teams to achieve optimum performance. 3.6 Provide recognition and reward for team achievements. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure use of:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Plans and objectives may: |
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Team may be: |
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Expectations , roles and responsibilities may include: |
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Innovative approaches may include: |
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Open and supportive communication may involve: |
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Information may include: |
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Feedback may be about: |
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Opportunities for individual development may include: |
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Recognition and reward for team members may include: |
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Unit Sector(s)
Cross-Sector
Competency Field
Human Resource Management