Unit of competency details

SITXHRM003 - Lead and manage people (Release 1)


Usage recommendation:
Is superseded by and equivalent to SITXHRM009 - Lead and manage peopleMinor changes to PE, KE and AC. 09/Jun/2022
Supersedes and is equivalent to SITXHRM402 - Lead and manage people• Equivalent • Unit updated to meet the Standards for Training Packages. 02/Mar/2016

ReleaseRelease date
1 1 (this release) 03/Mar/2016

Training packages that include this unit

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
SIS50321 - Diploma of SportDiploma of SportCurrent
SIT40316 - Certificate IV in Holiday Parks and ResortsCertificate IV in Holiday Parks and ResortsDeleted1-2 
SIT50416 - Diploma of Hospitality ManagementDiploma of Hospitality ManagementSuperseded1-2 
CUA50420 - Diploma of Live Production and Technical ServicesDiploma of Live Production and Technical ServicesCurrent1-2 
CUA40420 - Certificate IV in Live Production and Technical ServicesCertificate IV in Live Production and Technical ServicesCurrent1-2 
SIT50116 - Diploma of Travel and Tourism ManagementDiploma of Travel and Tourism ManagementSuperseded1-2 
SIT60316 - Advanced Diploma of Hospitality ManagementAdvanced Diploma of Hospitality ManagementSuperseded1-2 
SIT60116 - Advanced Diploma of Travel and Tourism ManagementAdvanced Diploma of Travel and Tourism ManagementSuperseded1-2 
SIS50319 - Diploma of SportDiploma of SportSuperseded
SIT50316 - Diploma of Event ManagementDiploma of Event ManagementSuperseded
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 10 of 18


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  09/Aug/2016 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Unit of competency

Modification History

Not applicable.


This unit describes the performance outcomes, skills and knowledge required to lead and manage people including in teams and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership.

The unit applies to individuals who operate independently and are responsible for leading and motivating people and teams. This includes supervisors, operational and senior managers.

The unit applies to all tourism, travel, hospitality and event sectors.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit


Competency Field

Human Resource Management

Unit Sector


Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Model high standards of performance and behaviour.

1.1.Act as a positive role model through individual performance.

1.2.Show support for and commitment to organisational goals in day-to-day work performance.

1.3.Interact with team members in a positive and professional manner.

2. Develop team commitment and cooperation.

2.1.Develop and clearly communicate short, medium and long-term plans and objectives consistent with organisational goals in consultation with the team.

2.2.Communicate expectations, roles and responsibilities of team members to encourage them to take responsibility for own work.

2.3.Encourage teams and individuals to develop innovative approaches to work.

2.4.Identify and reward individual and team efforts and contributions.

2.5.Model and encourage open and supportive communication within the team.

2.6.Seek and share information from the wider business environment with the team.

2.7.Represent team interests in the wider environment.

2.8.Seek feedback from team members and implement changes within the bounds of organisational goals and policies.

3. Manage team performance.

3.1.Delegate tasks and responsibilities, identify barriers to delegation, and implement processes to overcome them.

3.2.Evaluate team member skills and provide opportunities for individual development.

3.3.Monitor team performance to ensure progress towards achievement of goals.

3.4.Provide mentoring and coaching to support team members.

3.5.Motivate individuals and teams to achieve optimum performance.

3.6.Provide recognition and rewards for team achievements.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.



Writing skills to:

  • prepare and document clear and articulate team plans.

Oral communication skills to:

  • overcome communication barriers in providing effective support and motivation to a team.

Planning and organising skills to:

  • ensure activities and initiatives important to team development are integrated into own work planning.

Unit Mapping Information

SITXHRM402 Lead and manage people


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694


Assessment requirements

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • monitor individual or team performance demonstrating at least four of the following leadership and management roles:
  • decision making
  • delegation of tasks
  • information provision
  • provision of feedback
  • motivation through recognition and rewards
  • planning and organising
  • seek and respond to feedback from team members during the above service periods, in line with organisational goals and policies in the following areas:
  • allocation or performance of work
  • effectiveness of communication within team, between other teams or within organisation
  • efficiency or deficiency in workplace practices.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

  • roles of and functions performed by supervisors and managers:
  • decision making
  • delegating tasks
  • monitoring staff
  • planning and organising
  • providing information:
  • organisation performance
  • changes in organisational policies
  • marketing information and targets
  • overall organisational objectives
  • plans for new equipment
  • rationale for management decisions
  • technology updates
  • training developments
  • expectations, roles and responsibilities of team members:
  • adhering to policies and procedures
  • cooperative and open communication
  • nature and scope of work
  • relationships with others in the workplace and interdependent areas of activity
  • reporting requirements
  • considerations in the individual development of staff:
  • change in job responsibilities
  • external training and professional development
  • formal promotion
  • internal training and professional development
  • opportunity for greater autonomy or responsibility
  • features of different leadership styles
  • features of open and supportive communication
  • characteristics of effective leadership
  • principles of teamwork and:
  • characteristics of effective teams
  • roles and attributes of team members
  • organisation of teams
  • potential team problems
  • benefits of effective teamwork
  • role and theories of motivation as they apply to the management of individuals and teams
  • the role of group dynamics in successful team management
  • forms of recognition and reward applicable to leading staff:
  • acknowledging individual good performance to the whole team
  • incentive initiatives
  • informal acknowledgement
  • presenting awards
  • written reports to management
  • types of organisational plans and planning processes.

Assessment Conditions

Skills must be demonstrated in an operational tourism, travel, hospitality or events business operation or activity for which a team is managed. This can be:

  • an industry workplace
  • a simulated industry environment.

Assessment must ensure access to:

  • a team whose overall performance is the responsibility of the individual; this can be:
  • those in an industry workplace who are assisted by the individual during the assessment process; or
  • individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694