Modification History
Not applicable.
Qualification Description
This qualification reflects the role of senior managers with advanced operational skills who use a broad range of travel or tourism skills, combined with specialised managerial skills and substantial knowledge of industry operations, to coordinate travel or tourism operations. They operate with significant autonomy and are responsible for making strategic business management and operational decisions.
This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry Requirements
There are no entry requirements for this qualification.
Packaging Rules
27 units must be completed:
- 17 core units
- 10 elective units, consisting of:
- 6 units from Group A
- 4 units from Group A, Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification
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Core units |
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BSBOPS504 |
Manage business risk |
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BSBOPS601 |
Develop and implement business plans |
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BSBTWK501 |
Lead diversity and inclusion |
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BSBWRT411 |
Write complex documents |
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SITTIND003 |
Source and use information on the tourism and travel industry |
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SITTPPD017 |
Develop tourism products |
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SITXCCS015 |
Enhance customer service experiences |
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SITXCCS016 |
Develop and manage quality customer service practices |
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SITXFIN008 |
Interpret financial information |
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SITXFIN009 |
Manage finances within a budget |
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SITXFIN010 |
Prepare and monitor budgets |
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SITXGLC002 |
Identify and manage legal risks and comply with law |
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SITXHRM009 |
Lead and manage people |
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SITXMGT004 |
Monitor work operations |
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SITXMGT005 |
Establish and conduct business relationships |
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SITXMPR014 |
Develop and implement marketing strategies |
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SITXWHS008 |
Establish and maintain a work health and safety system |
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Elective units |
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Group A - Travel and Tourism |
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Travel |
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SITTTVL001 |
Access and interpret product information |
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SITTTVL002 |
Provide advice on international destinations |
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SITTTVL003 |
Provide advice on Australian destinations |
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SITTTVL004 |
Sell tourism products or services |
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SITTTVL005 |
Prepare customer quotations |
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SITTTVL006 |
Book tourism products and process documentation |
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SITTTVL007 |
Use a computerised reservations or operations system |
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SITTTVL008 |
Source airfares and issue tickets for domestic flights |
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SITTTVL009 |
Construct international airfares |
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SITTTVL010* |
Construct advanced international airfares |
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SITTTVL011 |
Provide specialist advice on cruises |
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Tourism Delivery |
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SITTGDE016 |
Lead tour groups |
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SITTGDE017 |
Prepare and present tour commentaries or activities |
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SITTGDE018 |
Develop and maintain the general and regional knowledge required by guides |
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SITTGDE019 |
Research and share information on Australian Indigenous cultures |
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SITTGDE020 |
Prepare specialised interpretive content on flora, fauna and landscape |
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SITTGDE021 |
Prepare specialised interpretive content on marine environments |
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SITTGDE022 |
Prepare specialised interpretive content on cultural and heritage environments |
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SITTGDE023 |
Coordinate and operate tours |
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SITTTOP006 |
Load touring equipment and supplies |
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SITTTOP007* |
Provide outdoor catering |
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SITTTOP008 |
Allocate tour or activity resources |
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SITTTOP009 |
Set up and operate a camp site |
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SITTTOP010 |
Operate tours in a remote area |
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SITXCCS010 |
Provide visitor information |
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SITXCCS017 |
Use a computerised booking system |
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SITXCCS018 |
Make bookings and process documentation |
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SITXCCS019 |
Prepare quotations |
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TLIC0023 |
Operate four wheel drive vehicle |
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TLIC1051 |
Operate commercial vehicle |
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TLIC3042 |
Operate coach/bus |
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Planning and Product Development |
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SITTPPD016 |
Research and analyse tourism data |
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SITTPPD018 |
Develop environmentally sustainable tourism operations |
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SITTPPD019 |
Develop culturally appropriate tourism operations |
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Group B - General electives |
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Administration |
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SITXMGT006 |
Manage projects |
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Computer Operations and ICT Management |
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BSBXCS402 |
Promote workplace cyber security awareness and best practices |
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BSBXCS405 |
Contribute to cyber security incident responses |
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Crisis Management |
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SITXCRI004 |
Manage a business continuity crisis |
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E-Business |
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SIRXOSM002 |
Maintain ethical and professional standards when using social media and online platforms |
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SIRXOSM003* |
Use social media and online tools |
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SIRXOSM005 |
Develop a basic website for customer engagement |
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SIRXSTR001 |
Develop an ecommerce strategy |
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Environmental Sustainability |
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BSBSUS511 |
Develop workplace policies and procedures for sustainability |
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Finance |
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SITXFIN011 |
Manage physical assets |
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SITXFIN012 |
Manage revenue |
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First Aid |
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HLTAID011 |
Provide First Aid |
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HLTAID013 |
Provide First Aid in remote or isolated site |
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Human Resource Management |
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BSBHRM612 |
Contribute to the development of employee and industrial relations strategies |
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SITXHRM010 |
Recruit, select and induct staff |
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SITXHRM011 |
Manage volunteers |
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SITXHRM012 |
Monitor staff performance |
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Marketing and Public Relations |
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BSBMKG441 |
Develop public relations documents |
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BSBMKG552 |
Design and develop marketing communication plans |
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SITXMPR015 |
Obtain and manage sponsorship |
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SITXMPR016 |
Prepare and present proposals |
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Work Health and Safety |
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SITXWHS006 |
Identify hazards, assess and control safety risks |
Qualification Mapping Information
Supersedes and is equivalent to SIT60116 Advanced Diploma of Travel and Tourism Management.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694
