Modification History
The version details of this endorsed unit are in the table below. The latest information is at the top.
Release |
Comments |
First Release |
New unit |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to provide service to customers of the Australian Needle and Syringe Program (NSP) offered by some pharmacies.
Application of the Unit
This unit applies to community pharmacy employees working as pharmacy assistants or dispensary assistants. It limits them to the provision of free ready-made equipment kits and receiving used sharps. All requests for therapeutic advice must be referred to a pharmacist.
Persons providing NSP services are required to work under the supervision of a pharmacist.
Licensing/Regulatory Information
All relevant federal, state or territory legislation, Pharmacy Board of Australia Guidelines, and established practice and quality assurance standards are to be met.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Identify customer need. |
1.1.Follow pharmacy protocols and procedures to determine customer requirements. 1.2.Follow pharmacy procedures to respect and protect custome r privacy. 1.3.Identify and act on situations or requests requiring referral to a pharmacist. |
2. Provide NSP equipment supply, disposal and information services. |
2.1.Supply ready-made equipment packs to customers. 2.2.Collect NSP statistics if required. 2.3.Accept sealed sharps disposal containers of used injecting equipment and lodge in pharmacy yellow sharps bin. 2.4.Respond to customer requests for information on relevant support agencies . |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure that competency is:
Assessment must ensure access to:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Protocols and procedures may include: |
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Customer requirements may include: |
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Customer may include: |
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Ready-made equipment packs may include packs containing: |
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NSP statistics may include: |
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Support agencies may include: |
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Unit Sector(s)
Community Pharmacy
Competency field
Health Care Support