^

 
 

Qualification details

SIR40112 - Certificate IV in Community Pharmacy (Release 3)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to SIR40107 - Certificate IV in Community PharmacySIR40112 replaces and is equivalent to SIR40107 as the intent of the qualification remains unchanged. The total number of units required to complete this qualification has decreased from 33 to 14. The number of core units has decreased from 22 to 4. The number of elective units has decreased from 11 to 10. 12/Jun/2012
Is superseded by SIR40116 - Certificate IV in Community Pharmacy•Not Equivalent. •Entry requirement amended to Certificate III in Community Pharmacy or equivalent industry experience and statement of attainment in the unit SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines. •Number of units for completion remains at 14; core reduced by 1 unit; electives increased by 1 unit. •The following units removed from the core: oHLTCSD306C Respond effectively to difficult and challenging behaviour •The following units added to the core: oBSBLDR403 Lead team effectiveness oHLTWHS003 Maintain work health and safety. •Packaging rules simplified. 30/Mar/2016

Release Status:
Current
Releases:
ReleaseRelease date
3 (this release) 21/Jan/2013
(View details for release 2) 14/Aug/2012
(View details for release 1) 13/Jun/2012

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleEssentialSort Table listing Units of Competency by the Essential column
BSBCUS401B - Coordinate implementation of customer service strategiesCoordinate implementation of customer service strategiesElective
BSBFIA302A - Process payrollProcess payrollElective
BSBRES401A - Analyse and present research informationAnalyse and present research informationElective
HLTCOM408D - Use specific health terminology to communicate effectivelyUse specific health terminology to communicate effectivelyElective
HLTCSD306C - Respond effectively to difficult or challenging behaviourRespond effectively to difficult or challenging behaviourCore
HLTHIR403C - Work effectively with culturally diverse clients and co-workersWork effectively with culturally diverse clients and co-workersElective
HLTHIR404D - Work effectively with Aboriginal and/or Torres Strait Islander peopleWork effectively with Aboriginal and/or Torres Strait Islander peopleElective
HLTIN301C - Comply with infection control policies and proceduresComply with infection control policies and proceduresElective
HLTIN402C - Maintain infection control standards in office practice settingsMaintain infection control standards in office practice settingsElective
HLTSL408D - Perform home based assessments for sleep studiesPerform home based assessments for sleep studiesElective
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 10 of 47

Classifications

SchemeCodeClassification value
ANZSCO Identifier 621411 Pharmacy Sales Assistant 
ASCO (occupation type) Identifier 6213-11 Retail Supervisor 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Community Pharmacy,Customer Service 
Taxonomy - Occupation N/A Pharmacy Stock Controller,Front of Pharmacy Supervisor,Senior Pharmacy Assistant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 621411 Pharmacy Sales Assistant 02/Oct/2012 
ASCO (occupation type) Identifier 6213-11 Retail Supervisor 02/Oct/2012 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 02/Oct/2012 
Qualification/Course Level of Education Identifier 511 Certificate IV 13/Jun/2012 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Modification History

The version details of this endorsed qualification are in the table below. The latest information is at the top.

Release  

Comments 

Release 3

  • Editorial updates
  • Added SIRCDIS301 Accept prescriptions and return dispensed medicines to customers to Electives

Release 2

Updated imported units:

  • BSBCUS401B Coordinate implementation of customer service strategies
  • HLTCOM408D Use specific health terminology to communicate effectively
  • HLTSL408D Perform home based assessments for sleep studies

First Release

SIR40112 replaces SIR40107 as the intent of the qualification remains unchanged.

The total number of units required to complete this qualification has decreased from 33 to 14.

The number of core units has decreased from 22 to 4.

The number of elective units has decreased from 11 to 10.

Description

This qualification reflects the role of individuals who apply knowledge and skills to provide leadership in the pharmacy team; working relatively autonomously under the broad supervision of the pharmacist. They may also coordinate and supervise others in the workplace. The role involves the use of a broad knowledge base incorporating some theoretical concepts and requires the identification, analysis and evaluation of information from a variety of sources.

The flexible structure of the qualification recognises the diversity of business models that characterise the community pharmacy industry. It supports multi-skilling and leading or participating in work teams as appropriate to the size and structure of the business.

Job roles 

Individuals with this qualification are able to perform roles, such as:

  • maintaining store safety and security
  • coordinating sales and customer service
  • leading a team
  • supervising front-of-pharmacy staff
  • coordinating merchandise and pharmacy presentation
  • coordinating pharmacy health promotions
  • providing specialised pharmacy product advice
  • providing health care support services
  • assisting a pharmacist in dispensary operations and administration
  • coordinating stock control requirements for the pharmacy
  • coordinating the administration of the pharmacy quality program.

Pathways Information

This qualification is suitable for an Australian Apprenticeship pathway.

Preferred Pathway 

The preferred pathway for candidates entering this qualifications is the:

  • SIR30112 Certificate III in Community Pharmacy.

Licensing/Regulatory Information

All relevant federal, state or territory legislation, Pharmacy Board of Australia Guidelines, and established practice and quality assurance standards are to be met.

Entry Requirements

In the absence of this qualification, the following entry requirements apply.

The candidate must demonstrate employment experience in a community pharmacy setting, demonstrating the following skills:

  • communicating with customers to identify needs
  • accepting and delivering prescriptions to and from customers
  • applying current specialised product knowledge to recommend and supply pharmacy products and services to customers
  • operating within the legislative framework, regulation and protocols that apply to community pharmacy
  • recognising and acting on situations or requests that require referral to a pharmacist
  • creating and maintaining displays
  • merchandising products and performing stock control.

Employability Skills Summary

EMPLOYAB ILITY SKILLS QUALIFICATION SUMMARY 

Employability Skill 

Industry/enterprise requirements for this qualification include: 

Communication

Apply communication skills to provide instruction and feedback, mentor others in the workplace and co-ordinate customer service. Interact with customers who may be elderly, ill or drug affected, often about highly personal and sensitive matters requiring empathy, tact and confidentiality. Be familiar with technical terms used to describe products and/or used in product and health care information.

Teamwork

Effectively participate in community pharmacy teams, working closely with the pharmacist and other members of the staff team (according to business size). Lead front of pharmacy teams where required in the context of the job role. Mentor workplace procedures and protocols to others, provide leadership and support team members to carry out their role.

Problem-solving

Demonstrate sensitivity to customer needs and concerns, anticipating problems and acting to avoid them where possible. Solve problems within a framework of established business procedures and protocols and with reference to the pharmacist. Respond to staffing and resource issues, investigate and resolve stock discrepancies and respond to customer requests.

Initiative and enterprise

Use initiative in identifying the most appropriate products and services for customers and maintain current knowledge of product range and market trends. Opportunities for initiative and enterprise occur within established business procedures and protocols and with reference to the pharmacist. Those responsible for marketing and merchandising develop and coordinate promotional strategies for community pharmacy products.

Planning and organising

Support the pharmacist in planning and providing a safe and secure work environment and overseeing implementation of work procedures and protocols consistent with legislative, business and customer requirements. Identify and source required resources to support management of sales and customer service. Schedule work activities, co-ordinate inputs of specialist service providers and ensure that the required resources are available for the staff team to deliver business outcomes.

Self-management

Understand how a personal job role fits into the context of the wider business values and directions. Manage own time and oversee or establish schedules and routines for others in consultation with the pharmacist and/or other staff. Understand the legal context, including the boundaries of the job role and also an awareness of the special requirements for selling medicines and managing scheduled medicines. This involves a detailed understanding of the roles and responsibilities of the pharmacy assistant and how these relate to the role of the pharmacist.

Learning

Identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best at work. Maintain current knowledge of market trends and products and services that could be sold by the pharmacy. Access a range of sources of information and expertise to update personal knowledge and provide current information to customers. Make current product knowledge available to other team members.

Technology

Update and maintain computer-based information and database systems. Sell a range of health care products including kits, aids and equipment. Understand how these items operate, to assist the customer in appropriate selection depending on their need/capacity, demonstrate safe use and provide information on care and maintenance as appropriate.

Packaging Rules

14 units must be completed:

  • 4 core units
  • 10 elective units:
  • all 4 units from one of the following elective groups:
  • Group A – Front of Pharmacy Supervision
  • Group B – Health Care Support
  • Group C – Community Pharmacy Dispensary
  • Group D – Stock Control.
  • the remaining 6 units:
  • 3 must be selected from Group E - General Elective Units
  • a maximum of 3 units may be selected from SIR07 V3 Retail Services Training Package or another endorsed Training Package or accredited course, provided the units are first packaged at AQF level 4 or 5 in the parent Training Package.

In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

Core units 

HLTCSD306C

Respond effectively to difficult or challenging behaviour

SIRCHCS302

Assist in managing Pharmacy Medicines and Pharmacist Only Medicines

SIRXWHS302

Maintain store safety

SIRXMGT003A

Lead and manage people

Elective Group A – Front of Pharmacy Supervision 

SIRCMER401

Market and promote a pharmacy products and services area

SIRXCCS304

Coordinate interaction with customers

SIRXMGT001A

Coordinate work teams

SIRXSLS304

Coordinate sales performance

Elective Group B – Health Care Support 

SIRCHCS407

Test blood pressure and advise on self-monitoring

SIRCHCS408

Test blood glucose and advise on equipment and services for diabetes management

SIRCHCS409

Advise on diet, nutrition and weight-management products and services

SIRCHCS415

Coordinate pharmacy health promotions and home medicine reviews

Elective Group C – Community Pharmacy Dispensary 

SIRCDIS303

Assist in dispensing prescriptions

SIRCDIS404

Assist in dispensary stock control

SIRCDIS405

Assist in dispensary administration

SIRCDIS406

Assist in preparing dose administration aids

Elective Group D – Stock Control 

SIRXINV001A

Perform stock control procedures

SIRXINV002A

Maintain and order stock

SIRXINV003A

Plan inventory levels

SIRXINV005A

Control inventory

Elective Group E – General Elective units 

Client and Customer Service 

BSBCUS401A

Coordinate implementation of customer service strategies

SIRXCCS304

Coordinate interaction with customers

SIRXCCS406

Provide customer service for high value and complex sales

SIRXCCS408

Build retail relationships and sustain customer loyalty

Communication and Teamwork 

HLTCOM408C

Use specific health terminology to communicate effectively

BSBRES401A

Analyse and present research information

Dispensary 

SIRCDIS301

Accept prescriptions and return dispensed medicines to customers

SIRCDIS303

Assist in dispensing prescriptions

SIRCDIS404

Assist in dispensary stock control

SIRCDIS405

Assist in dispensary administration

SIRCDIS406

Assist in preparing dose administration aids

SIRCDIS407

Assist in preparing extemporaneous prescriptions

SIRCDIS408

Coordinate service to patients in residential care settings

Finance 

BSBFIA302A

Process payroll

SIRXFIN003A

Produce financial results

Health Care Support 

HLTHIR403C

Work effectively with culturally diverse clients and co-workers

HLTHIR404D

Work effectively with Aboriginal and/or Torres Strait Islander people

HLTSL408C

Perform home based assessments for sleep studies

SIRCHCS201

Support the supply of Pharmacy Medicines and Pharmacist Only Medicines

SIRCHCS303

Advise on asthma management

SIRCHCS304

Advise on smoking cessation

SIRCHCS305

Advise on continence management

SIRCHCS306

Advise on complementary medicines

SIRCHCS407

Test blood pressure and advise on self-monitoring

SIRCHCS408

Test blood glucose and advise on equipment and services for diabetes management

SIRCHCS409

Advise on diet, nutrition and weight-management products and services

SIRCHCS410

Advise on pregnancy and maternal health products and services

SIRCHCS411

Advise on wound care products and self-care

SIRCHCS412

Provide Australian Needle and Syringe Program services

SIRCHCS413

Supply and hire aids and equipment to support home health care

SIRCHCS414

Support the management of obstructive sleep apnoea

SIRCHCS415

Coordinate pharmacy health promotions and home medicine reviews

Human Resources 

SIRXHRM001A

Administer human resources policy

SIRXHRM002A

Recruit and select personnel

Infection Control 

HLTIN301C

Comply with infection control policies and procedures

HLTIN402C

Maintain infection control standards in office practice settings

Inventory 

SIRXINV001A

Perform stock control procedures

SIRXINV002A

Maintain and order stock

SIRXINV003A

Plan inventory levels

SIRXINV005A

Control inventory

Merchandising 

SIRCMER401

Market and promote a pharmacy products and services area

SIRXMER405

Manage store presentation and pricing

Management and Leadership 

BSBMGT403A

Implement continuous improvement

BSBMGT405A

Provide personal leadership

SIRXMGT002

Maintain employee relations

Quality and Innovation 

SIRCQUA401

Coordinate a pharmacy quality system

Risk Management and Security  

SIRXRSK002A

Maintain store security

Sales 

SIRXSLS303

Build relationships with customers

SIRXSLS304

Coordinate sales performance

Sustainability 

BSBSUS301A

Implement and monitor environmentally sustainable work practices

Training and Education 

TAEASS301B

Contribute to assessment

TAEDEL404A

Mentor in the workplace