Modification History
The version details of this endorsed unit are in the table below. The latest information is at the top.
Release |
Comments |
First Release |
This is a revised unit, based on and equivalent to SIRPPKS013A Provide information, products and services on complementary medicine. New functional area. Unit descriptor expanded to define regulatory environment. Application statement expanded to define scope and boundaries of the pharmacy assistant role. Content strengthened to better define range of medicines. No change to overall scope or outcomes the unit. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to provide information to customers on products, services and customer self-care practices using complementary medicines, and supply relevant products.
Application of the Unit
This unit applies to community pharmacy employees working as pharmacy assistants or dispensary assistants. Pharmacy assistants work directly with customers providing information on complementary medicines. In situations where customers require referral to a pharmacist for therapeutic advice, or where the supply of Prescription Only Medicines or products is required, the pharmacy assistant gathers information, refers the customer on, and then supports the pharmacist by finalising the supply of medicines and products.
A person undertaking this role is required to work under the supervision of a pharmacist.
Licensing/Regulatory Information
All relevant federal, state or territory legislation, Pharmacy Board of Australia Guidelines, and established practice and quality assurance standards are to be met relating to the promotion and sale of Pharmacy Medicines (S2) and Pharmacist Only Medicines (S3).
Pre-Requisites
SIRCHCS201 |
Support the supply of Pharmacy Medicines and Pharmacist Only Medicines |
Employability Skills Information
Not applicable.
Elements and Performance Criteria Pre-Content
Not applicable.
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Maintain and build own knowledge of complementary medicines. |
1.1.Check regularly for new additions or changes to the pharmacy range of complementary medicines. 1.2.Ensure that supplier claims and published advertising or research are supported by evidence-based assessment outcomes. |
2. Identify customer needs. |
2.1.Follow pharmacy protocols and procedures to identify the customer , customer needs or symptoms, their duration and severity. 2.2.Determine what complementary medicines and products have been tried and customer satisfaction with their efficacy. 2.3.Follow pharmacy protocols to identify triggers for referral to a pharmacist . 2.4.Follow pharmacy procedures to respect and protect customer privacy. |
3. Provide information on complementary medicine products and services. |
3.1.Access credible sources of information to provide advice to customers on complementary medicines. 3.2.Check contraindications on manufacturer’s information and refer to a pharmacist where potential interactions with other medicines are indicated. 3.3.Recommend complementary medicines and products appropriate to customer symptoms and needs. 3.4.Provide the customer with information and directions for product use. 3.5.Identify and act on opportunities to suggest companion products relevant to desired health-care outcomes. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure that competency is:
Assessment must ensure access to:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Evidence-based assessment may include: |
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Customer may include people: |
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Complementary medicines and products may include: |
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Triggers for referral to a pharmacist must include: |
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Unit Sector(s)
Not applicable.
Competency field
Health Care Support