Modification History
The version details of this endorsed unit are in the table below. The latest information is at the top.
Release |
Comments |
First Release |
New unit |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to maintain relationships with residential care providers to provide an ongoing service and supply of prescription medications and other pharmacy products to their residents.
The unit covers coordinating the ongoing supply of Pharmacy Medicines (S2), Pharmacist Only Medicines (S3) and unscheduled medicines and products to meet residents’ needs. It requires complying with trading terms and servicing key provider contacts to maintain timely, quality service.
Application of the Unit
This unit applies to dispensary assistants who may be responsible for coordinating dispensary and wider pharmacy services to residential care providers.
A person undertaking this role is required to work under the supervision and direction of a pharmacist.
Licensing/Regulatory Information
All relevant federal, state or territory legislation, Pharmacy Board of Australia Guidelines, and established practice and quality assurance standards are to be met.
Pre-Requisites
SIRCDIS406 |
Assist in preparing dose administration aids |
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Maintain close contact with residential care providers. |
1.1.Confirm relevant contact personnel for each residential care provider. 1.2.Act as a contact person to coordinate overall pharmacy service to residential care facility customer. 1.3.Initiate regular contact to improve service efficiency. |
2. Identify and respond to residential provider service requirements. |
2.1.Consult relevant customer contacts to review specific residential care provider ordering needs. 2.2.Outline and confirm trading terms for residential care customer. 2.3.Confirm pricing policy and procedures. |
3. Maintain services to residential care facilities. |
3.1.Receive pharmacy notifications when residents are admitted or re-admitted to the care facility. 3.2.Negotiate and coordinate arrangements for receiving and filling regular residential facility orders. 3.3.Follow pharmacy procedures to assist pharmacist to regularly review patients’ medicines and ensure reconciliation with each patients’ medication chart. 3.4.Follow pharmacy procedures for supply of stock medicines to residential care facilities and to maintain a stock control system. 3.5.Assist pharmacist to monitor adverse drug reactions (ADR), adverse drug events (ADE) and therapeutic drug monitoring (TDM) where requested. 3.6.Coordinate delivery schedule, including emergency deliveries and persons authorised to receive the delivery. 3.7.Negotiate a system to notify the pharmacy of all changes in individual patient medication regimens in a timely manner. 3.8.Liaise with the director of nursing in the residential care facility or other nominated person to identify information and education needs. |
4. Perform relevant administrative tasks. |
4.1.Maintain an accurate, complete and comprehensive record of medicines for each resident. 4.2.Maintain and follow the pharmacy system for recording and reporting medication-related incidents . 4.3.Ensure pharmacy maintains a current contract with appropriate references for each facility serviced. 4.4.Follow pharmacy timelines and procedures to input data, raise and forward invoices, and reconcile payments received. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure that competency is:
Assessment must ensure access to:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector and job role is recommended. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Pharmacy system for recording and reporting medication-related incidents may include: |
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Appropriate references may include: |
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Unit Sector(s)
Community Pharmacy
Competency field
Dispensary