Modification History
The release details of this endorsed unit of competency are set out in the table below. The latest information is at the top.
Release |
Comments |
2 |
Editorial corrections. Competency field added. |
1 |
Initial release. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to meet, greet and prepare clients for a range of salon services.
Application of the Unit
This unit applies to salon assistants and hairdressers in training, who provide initial hospitality and service to clients presenting for a range of hairdressing services in a hairdressing salon.
A person undertaking this role works under supervision and guidance from others.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Nil
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Not applicable.
Elements and Performance Criteria
Element |
Performance Criteria |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Welcome arriving clients. |
1.1. Welcome arriving client promptly, warmly and by name, according to salon procedures . 1.2. Focus attention completely on the client. 1.3. Indicate to client how long before the booked service will begin. 1.4. Make waiting client comfortable and offer beverages and reading material, according to salon procedures. 1.5. Notify senior operator of client’s arrival. |
2. Prepare clients for senior operators. |
2.1. Show client to relevant service area and ensure the client is safely and comfortably seated. 2.2. Indicate that senior operator will consult with client prior to service where relevant according to salon procedures. 2.3. Confirm service to be provided with senior operator where relevant. 2.4. Select and apply a clean gown or wrap and towels of suitable size for client, according to the planned service and salon procedures. 2.5. Check that client is comfortable and offer additional beverages and reading material. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure access to:
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package. |
Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is pre-requisite to another— they are related skills. Holistic assessment with other units relevant to the industry sector, salon and job role is recommended, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Client may include: |
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Salon procedures may include: |
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Service may include: |
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Beverages may include: |
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Service area may include: |
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Unit Sector(s)
Hairdressing
Competency Field
Client Service