Qualification details

SIH20111 - Certificate II in Hairdressing (Release 2)


ReleaseStatusRelease date
2 (this release)Current 19/Aug/2013
(View details for release 1) Replaced20/Jul/2011

Usage recommendation:
Is superseded by SHB20216 - Certificate II in Salon AssistantNot Equivalent • Updated to meet Standards for Training Packages • Title changed to better reflect the qualification. • Changes to core units of competency. • Total number of units required for completion reduced from13 to 12. Core units remain at 8; electives reduced from 5 to 4. 30/Mar/2016
Supersedes WRH20109 - Certificate II in HairdressingSIH20111 replaces WRH20109 as the intent of the qualification remains unchanged. The total number of units required complete this qualification remains at 13 units. The number of core units has decreased from 9 to 8 units. The number of elective units has increased from 4 to 5 units. 19/Jul/2011

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBSUS201A - Participate in environmentally sustainable work practicesParticipate in environmentally sustainable work practices Core
SIBXCCS201A - Conduct financial transactionsConduct financial transactions Elective
SIHHBAS201A - Perform shampoo and basin servicesPerform shampoo and basin services Core
SIHHBAS202A - Perform head, neck and shoulder massagePerform head, neck and shoulder massage Elective
SIHHCCS201A - Greet and prepare clients for salon servicesGreet and prepare clients for salon services Core
SIHHCLS201A - Apply hair colour productsApply hair colour products Elective
SIHHHDS201A - Dry hair to shapeDry hair to shape Core
SIHHHDS202A - Apply hair braiding techniquesApply hair braiding techniques Elective
SIHHHRS201A - Rinse and neutralise chemically restructured hairRinse and neutralise chemically restructured hair Elective
SIHHIND201A - Maintain and organise tools, equipment and work areasMaintain and organise tools, equipment and work areas Core
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SchemeCodeClassification value
ANZSCO Identifier 451812 Hair Or Beauty Salon Assistant 
ASCO (occupation type) Identifier 8319-13 Hair And Beauty Salon Assistant 
ASCED Qualification/Course Field of Education Identifier 1103 Personal Services 
Qualification/Course Level of Education Identifier 521 Certificate II 
Taxonomy - Industry Sector N/A Hairdressing 
Taxonomy - Occupation N/A Salon Assistant,Hairdressing Apprentice 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 451812 Hair Or Beauty Salon Assistant 18/Nov/2011 
ASCO (occupation type) Identifier 8319-13 Hair And Beauty Salon Assistant 18/Nov/2011 
ASCED Qualification/Course Field of Education Identifier 1103 Personal Services 18/Nov/2011 
Qualification/Course Level of Education Identifier 521 Certificate II 20/Jul/2011 
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Modification History

The release details of this endorsed qualification are set out in the table below. The latest information is at the top.




Metadata corrections.


Initial release.


This qualification reflects the role of individuals who work as salon assistants and are competent in communicating in the workplace, interacting with and providing service to clients and assistance to colleagues. They perform routine functions under direct supervision as part of a hairdressing team.

This qualification is suitable for an Australian Apprenticeship pathway and VETiS delivery.

Job roles 

Salon Assistant

Pathways Information

After achieving SIH20111 Certificate II in Hairdressing, individuals may undertake SIH30111 Certificate III in Hairdressing.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Entry Requirements

There are no entry requirements to this qualification.

Employability Skills Summary

The following table contains a summary of the Employability Skills as identified by the hairdressing industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry/enterprise requirements for this qualification include: 


Use questioning and active listening to ascertain and respond to customer needs to ensure customers enjoy a positive experience that reflects salon values; regularly carrying out verbal instructions from other team members and supervisors; reading and interpreting simple workplace documents; completing simple written workplace forms and sharing work related information with other team members.


Working collaboratively with other team members; supporting the team; respecting and understanding other views and giving and receiving feedback in the context of a salon environment where employees are expected to perform their individual tasks but also look for opportunities to assist others.


Demonstrating sensitivity to customer needs and concerns, anticipating problems and acting to avoid them where possible; solving problems in the context of a team structure where, after clarification, customer service issues or recognition of risk may be referred to a senior operator for resolution depending upon salon policy and procedures.

Initiative and enterprise

Adapting to new situations, including changing workplace procedures.

Planning and organising

Planning and carrying out simple salon tasks to timelines and priorities that are set by a senior operator.


Understanding and following salon policies regarding work availability, rosters and work duties; working within the salon culture by practising inclusive behaviour, effective management of personal presentation, hygiene, and time; efficiently prioritising and completing delegated tasks under instruction.


Identifying personal strengths and weaknesses in the context of the job role; recognising own learning style, at work; accepting opportunities to learn new ways of doing things; implementing changes under instruction within the context of salon procedures.


Using and maintaining a range of salon technology in the context of available equipment and salon procedures; recognising and reporting faulty equipment; following salon occupational health and safety procedures.

Packaging Rules

13 units must be completed:

  • 8 core units
  • 5 elective units:
  • a minimum of 3 units must be selected from the general elective units listed below
  • a maximum of 2 elective units may be selected from another endorsed Training Package or accredited course. These must be units which are first packaged at AQF level 2 or 3.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

Core units 


Participate in environmentally sustainable work practices


Perform shampoo and basin services


Greet and prepare clients for salon services


Dry hair to shape


Maintain and organise tools, equipment and work areas


Apply salon safety procedures


Communicate in the workplace


Work effectively in a retail environment

General elective units 


Conduct financial transactions


Perform head, neck and shoulder massage


Apply hair colour products


Rinse and neutralise chemically restructured hair


Apply hair braiding techniques


Develop hairdressing industry knowledge


Merchandise products


Recommend hair, beauty and cosmetic products and services


Sell products and services

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