Unit of competency details
RIICOM301D - Communicate Information (Release 1)
Summary
Companion volumes:
Unit of competency
Assessment requirements
Replaced release
You are currently viewing the components related to release 1.
The current release is release 3.
View release 3 details.
Training packages that include this unit
Qualifications that include this unit
Skill sets that include this unit
Accredited courses that have this unit in the completion mapping
Classifications
Classification history
| ASCED Module/Unit of Competency Field of Education Identifier | 120505 | Work Practices Programmes | 02/May/2014 | |
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form
Unit of competency
Modification History
Not applicable.
Application
This unit describes a participant’s skills and knowledge required to communicate in the workplace within the Resources and Infrastructure Industries.
This unit is appropriate for those working in operational roles.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Pre-requisite Unit
Competency Field
Unit Sector
Elements and Performance Criteria
|
1 Plan and prepare to communicate information
|
1.1 Access, interpret and apply communication documentation and ensure the work activity is compliant
1.2 Identify the means of communication available to share information
1.3 Determine what needs to be communicated and the intended audience requirements
1.4 Determine the barriers to communication and how any problems can be solved
|
|
2 Communicate information verbally
|
2.1 Analyse and clarify the purpose of the verbal communication with the other parties
2.2 Adopt a verbal communication style to match the communication purpose and audience
2.3 Deliver information verbally to others in English that is clear, concise and explicit
2.4 Verify the information is received by others to ensure it has been received accurately and understood
2.5 Listen carefully and intently to oral information that is received from others
2.6 Confirm accuracy of information received with the speaker
|
|
3 Communicate information in writing
|
3.1 Analyse and confirm the purpose or objective of the written communication
3.2 Format and present the document according to current Industry and enterprise practice
3.3 Organise the document logically so it is structured and balanced according to the purpose, audience and context
3.4 Written language is applicable to the communication purpose and audience
3.5 Written information is clear, succinct and explicit
3.6 Conclusions reached are logically justified and reflect the purpose of the written communication
3.7 Effectively complete preparation and the communication process within any specified time frame
|
|
4 Achieve meeting outcomes
|
4.1 Prepare for the meeting and ensure all requirements are covered in a timely and effective manner
4.2 Clarify the purpose of the meeting with all of those participating
4.3 Conduct the meeting effectively and address objectives and required outcomes
4.4 Record accurately the outcomes of the meeting and promptly provide minutes of the meeting to all participants
4.5 Document accurately all required action flowing from decisions reached at the meeting
4.6 Notify promptly persons responsible for implementing action from decisions at the meeting and confirm in writing details of the required action
4.7 Take appropriate follow-up action to ensure that all decisions of the meeting are acted upon as required
|
|
5 Make a presentation
|
5.1 Identify and clarify the purpose of the presentation and confirm with the intended audience
5.2 Organise the information to be communicated using contemporary structures, techniques and practices
5.3 Identify, evaluate and select the media resources available to use for the presentation
5.4 Organise and prepare structured and coherent presentation aids in advance
5.5 Check resources and presentation aids prior to the presentation to ensure that they are functioning properly
5.6 Make the presentation as planned, providing appropriate responses to the reactions and feedback from the audience
5.7 Evaluate the outcomes of the presentation and act upon the findings
|
|
6 Participate in negotiations
|
6.1 Make adequate preparation and planning for the negotiation
6.2 Select a suitable negotiation strategy in accordance with the purpose, including the location, time and approach to be taken
6.3 Conduct negotiations in accordance with the planned approach
6.4 Review negotiation outcomes in terms of desired outcomes of the parties and initiate suitable further action, if required
6.5 Follow-up actions arising from the negotiations, including further discussions with the parties, if necessary
6.6 Document outcomes of the negotiation
|
Foundation Skills
Foundation skills essential to performance are explicit in the performance criteria of this unit. Further information is available in the Resources and Infrastructure Industry Training Package Companion Volume.
Range of Conditions
Unit Mapping Information
No equivalent Unit
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=88a61002-9a21-4386-aaf8-69c76e675272
Assessment requirements
Modification History
Not applicable.
Performance Evidence
Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:
- locates and applies relevant documentation, policies and procedures
- demonstrates consistent timely completion of communicate information that safely, effectively and efficiently meets the required outcomes on a minimum of three (3) separate occasions unless specified including:
- applying technical literacy and communication skills sufficient to interpret and apply common Industry terminology, and interpret work procedures and processes
- identifying barriers to communication and strategies to reduce barriers
- speaking and communicating verbally with supervisors and other employees to provide information and confirm meaning
- questioning and actively listening to others, for example when obtaining information on technical working practices
- conducting/chairing and preparing including setting the agenda for one (1) meeting, reviewing previous minutes, determining action on agenda items, involving and engaging others in the communication throughout the meeting, assigning responsibilities for agenda items, preparing minutes of the meeting, following up on actions
- participating in one (1) meeting including asking questions and providing responses
- making one (1) formal presentation of meaningful information to others
- writing one (1) negotiation strategy plan, participating in a negotiation meeting and documenting negotiation outcomes
Knowledge Evidence
The candidate must demonstrate knowledge of communicating information through:
- relevant Industry based communication requirements and systems
- topic or subject area which is the target for the communication
- knowledge of the factors for effective oral communication
- site conventions and requirements for written communications including report writing
- meeting procedures and follow-up requirements
- conducting a presentation
- basic negotiating techniques and their application
Assessment Conditions
- An assessor of this unit must satisfy the requirements of the NVR/AQTF or their successors; and Industry regulations for certification and licensing; and,
- this unit is best assessed in the context of this sector’s work environment;
- where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of this sector’s workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills; and,
- this unit must be assessed using Resources and Infrastructure Industry sector specific policies, procedures, processes and operational manuals; and,
- assessor requirements differ between sectors as follows:
- when assessing this unit in the context of the Drilling sector:
- an assessor must demonstrate the performance evidence, and knowledge evidence as outlined in this Unit of Competency, and through five (5) years of work in the Industry sector; or,
- where a co-assessment or partnership arrangement exists between a qualified assessor and an Industry technical expert, the Industry technical expert can hold the unit being assessed, and/or demonstrate equivalency of skills and knowledge at the unit level. An Industry technical expert must also demonstrate a minimum of three (3) years of continuous work in the Industry sector, with the preceding one (1) year in the unit they are co-assessing; or,
- when assessing this unit in the context of the Metalliferous Mining sector:
- an assessor must demonstrate the skills and knowledge of this unit through five (5) years of current and continuous work with the Industry sector and must hold the TAE Assessor Skill Set or equivalent; or,
- when assessing this unit in the context of the Coal Mining sector:
- an assessor must demonstrate the skills and knowledge of this unit through twelve (12) month work experience in an Industry relevant to the skills being assessed within the last three (3) years; and,
- where the assessor does not have current experience a co-assessment or partnership arrangement needs to exist between the qualified assessor and an Industry technical expert/ subject matter expert. The Industry technical expert/subject matter expert must demonstrate competency in the unit being assessed, and be currently working in the sector with a minimum of twelve (12) months’ work experience within the last three (3) years; or,
- when assessing this unit in the context of the Extractive sector
- an assessor must demonstrate the skills and knowledge of this unit through five (5) years’ work experience in the Industry sector; and,
- where the assessor does not have current experience a co-assessment or partnership arrangement needs to exist between the qualified assessor and an Industry technical expert/ subject matter expert. The Industry technical expert/subject matter expert must hold the unit being assessed and be currently working in the sector with a minimum of two (2) years’ of current work experience; or,
- when assessing this unit in the context of the Civil Construction sector
- an assessor must demonstrate the skills and knowledge of this unit through five (5) years’ work experience in the Industry sector; and,
- where the assessor does not have current experience a co-assessment or partnership arrangement needs to exist between the qualified assessor and an Industry technical expert/ subject matter expert. The Industry technical expert/subject matter expert must hold the unit being assessed and be currently working in the sector with a minimum of two (2) years’ of current work experience.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=88a61002-9a21-4386-aaf8-69c76e675272
