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Qualification details

PSP42212 - Certificate IV in Government (Workplace Relations) (Release 1)

Summary

Usage recommendation:
Deleted
The Deleted usage recommendation was implemented on 13 June 2017 to describe training components that have no replacement. Enrolments in training components and statements of attainment or qualifications issued before 13 June 2017 are valid. For any components marked as deleted after 13 June 2017, the applicable transition/teach-out periods apply. For specific questions regarding the enrolment, delivery or issuance of a statement of attainment/qualification, please contact your training regulator.
Mapping:
MappingNotesDate
DeletedDeleted from PSP12 Public Sector Training Package06/Mar/2016
Supersedes and is equivalent to PSP42210 - Certificate IV in Government (Workplace Relations)New release of PSP4221031/Oct/2012

Releases:
ReleaseRelease date
1 1 (this release) 01/Nov/2012

Delivery:
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Training packages that include this qualification

Units of competency

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PSPGOV411A - Deal with conflictDeal with conflictSupersededElective
PSPREG411A - Gather information through interviewsGather information through interviewsSupersededElective
PSPGOV408A - Value diversityValue diversitySupersededCore
BSBCCO401A - Administer customer contact telecommunications technologyAdminister customer contact telecommunications technologySupersededElective
BSBCUS401B - Coordinate implementation of customer service strategiesCoordinate implementation of customer service strategiesSupersededElective
PSPREG412A - Gather and manage evidenceGather and manage evidenceDeletedElective
PSPGOV405B - Provide input to change processesProvide input to change processesSupersededElective
PSPGOV412A - Use advanced workplace communication strategiesUse advanced workplace communication strategiesSupersededCore
PSPGOV410A - Undertake career planningUndertake career planningSupersededElective
BSBCCO301B - Use multiple information systemsUse multiple information systemsSupersededElective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 599411 Human Resource Clerk 
ASCO (occupation type) Identifier 6193-11 Personnel Records Clerk 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Industrial Relations,Human Resource Management 
Taxonomy - Occupation N/A WorkCover Inspector 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 599411 Human Resource Clerk 20/Feb/2013 
ASCO (occupation type) Identifier 6193-11 Personnel Records Clerk 20/Feb/2013 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 20/Feb/2013 
Qualification/Course Level of Education Identifier 511 Certificate IV 01/Nov/2012 
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Modification History

Release 

TP Version 

Comments 

1

PSP12 V1

First release. Supersedes and equivalent to PSP42210

Description

This qualification supports staff with responsibility for providing front line services in a workplace relations environment.

The candidate may work in a department, organisation, division or business unit that provides specialist workplace relations services to employers, employees, union officials, industry bodies or other agencies. The qualification is also applicable for candidates who are working in a broader human resources area and seeking to pursue a career path in workplace relations within government.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Not applicable.

Packaging Rules

15 units of competency are required for this qualification:

  • 7 core units
  • 8 elective units:
  • Choose a minimum of 3 units from Group A
  • Choose up to 5 elective units from Groups A and B below, or  from elsewhere within this qualification, or  from another endorsed Training Package or  Accredited Course

Units selected should not duplicate content already covered by other units in this qualification .

All elective units must be selected from an equivalent qualification level or higher, unless otherwise stated.

** For this qualification, a maximum of 1 unit from Certificate III level may be used.

Core units 

PSPETHC401A

Uphold and support the values and principles of public service

PSPGOV402B

Deliver and monitor service to clients

PSPGOV408A

Value diversity

PSPGOV412A

Use advanced workplace communication strategies

PSPGOV422A

Apply government processes

PSPLEGN401A

Encourage compliance with legislation in the public sector

PSPPOL404A

Support policy implementation

Group A : Workplace Relations 

BSBCCO301B

Use multiple information systems

PSPPOL405A

Implement e-correspondence policies

PSPWPR401A

Process incoming workplace relations queries

PSPWPR402A

Respond to general workplace relations enquiries

PSPWPR403A

Support the provision of workplace relations information

Group B : General 

PSPGOV403B

Use resources to achieve work unit goals

PSPGOV405B

Provide input to change processes

PSPGOV406B

Gather and analyse information

PSPGOV410A

Undertake career planning

PSPGOV411A

Deal with conflict

PSPGOV413A

Compose complex workplace documents

PSPGOV414A

Provide workplace mentoring

PSPGOV416A

Monitor performance and provide feedback

PSPREG404C

Investigate non-compliance

PSPREG411A

Gather information through interviews

PSPREG412A

Gather and manage evidence

PSPREG418A

Advise on progress of investigations

BSBCUS201B

Deliver a service to customers

BSBCCO401B

Administer customer contact telecommunications technology

BSBCMM301A

Process customer complaints

BSBCUS401A

Coordinate implementation of customer service strategies

BSBIND101A

Work effectively in a contact centre environment

BSBINM401A

Implement workplace information system

BSBITU203A

Communicate electronically

BSBRES402A

Research, locate and provide legal and other information in response to requests

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