Modification History
Release |
TP Version |
Comments |
1 |
PSP12 V1 |
First release. Supersedes and equivalent to PSP42210 |
Description
This qualification supports staff with responsibility for providing front line services in a workplace relations environment.
The candidate may work in a department, organisation, division or business unit that provides specialist workplace relations services to employers, employees, union officials, industry bodies or other agencies. The qualification is also applicable for candidates who are working in a broader human resources area and seeking to pursue a career path in workplace relations within government.
Pathways Information
Not applicable.
Licensing/Regulatory Information
Not applicable.
Entry Requirements
Not applicable.
Employability Skills Summary
Not applicable.
Packaging Rules
15 units of competency are required for this qualification:
Units selected should not duplicate content already covered by other units in this qualification . All elective units must be selected from an equivalent qualification level or higher, unless otherwise stated. ** For this qualification, a maximum of 1 unit from Certificate III level may be used. |
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Core units |
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PSPETHC401A |
Uphold and support the values and principles of public service |
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PSPGOV402B |
Deliver and monitor service to clients |
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PSPGOV408A |
Value diversity |
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PSPGOV412A |
Use advanced workplace communication strategies |
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PSPGOV422A |
Apply government processes |
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PSPLEGN401A |
Encourage compliance with legislation in the public sector |
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PSPPOL404A |
Support policy implementation |
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Group A : Workplace Relations |
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BSBCCO301B |
Use multiple information systems |
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PSPPOL405A |
Implement e-correspondence policies |
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PSPWPR401A |
Process incoming workplace relations queries |
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PSPWPR402A |
Respond to general workplace relations enquiries |
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PSPWPR403A |
Support the provision of workplace relations information |
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Group B : General |
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PSPGOV403B |
Use resources to achieve work unit goals |
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PSPGOV405B |
Provide input to change processes |
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PSPGOV406B |
Gather and analyse information |
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PSPGOV410A |
Undertake career planning |
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PSPGOV411A |
Deal with conflict |
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PSPGOV413A |
Compose complex workplace documents |
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PSPGOV414A |
Provide workplace mentoring |
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PSPGOV416A |
Monitor performance and provide feedback |
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PSPREG404C |
Investigate non-compliance |
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PSPREG411A |
Gather information through interviews |
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PSPREG412A |
Gather and manage evidence |
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PSPREG418A |
Advise on progress of investigations |
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BSBCUS201B |
Deliver a service to customers |
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BSBCCO401B |
Administer customer contact telecommunications technology |
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BSBCMM301A |
Process customer complaints |
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BSBCUS401A |
Coordinate implementation of customer service strategies |
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BSBIND101A |
Work effectively in a contact centre environment |
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BSBINM401A |
Implement workplace information system |
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BSBITU203A |
Communicate electronically |
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BSBRES402A |
Research, locate and provide legal and other information in response to requests |