Unit of competency details

MSACMT231A - Interpret product costs in terms of customer requirements (Release 1)


Usage recommendation:
Is superseded by and equivalent to MSS402031A - Interpret product costs in terms of customer requirements 01/May/2012

Release Status:
ReleaseRelease date
1 1 (this release) 01/Sep/2008

Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
PUA00 - Public Safety Training PackagePublic Safety Training Package 8.1 
MSA07 - Manufacturing Training PackageManufacturing Training Package 6.0-8.1 
PMA08 - Chemical, Hydrocarbons and Refining Training PackageChemical, Hydrocarbons and Refining Training Package 2.0-3.1 
PMC10 - Manufactured Mineral ProductsManufactured Mineral Products 1.0 
AUM12 - Automotive ManufacturingAutomotive Manufacturing 1.0 
AUM08 - Automotive ManufacturingAutomotive Manufacturing 1.1 
DEF12 - Defence Training PackageDefence Training Package 1.0-2.0 
SFI11 - Seafood Industry Training PackageSeafood Industry Training Package 1.0 
LMT07 - Textiles, Clothing and Footwear Training PackageTextiles, Clothing and Footwear Training Package 3.1-4.0 
FDF10 - Food ProcessingFood Processing 1.0-3.0 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
MSA61108 - Advanced Diploma of Competitive ManufacturingAdvanced Diploma of Competitive Manufacturing1-2 
LMT20607 - Certificate II in Clothing Production (Intermediate)Certificate II in Clothing Production (Intermediate)
FDF20110 - Certificate II in Food ProcessingCertificate II in Food Processing
LMT30507 - Certificate III in Clothing ProductionCertificate III in Clothing Production
LMT31210 - Certificate III in Dry Cleaning OperationsCertificate III in Dry Cleaning Operations
MSA30208 - Certificate III in Manufacturing TechnologyCertificate III in Manufacturing Technology1-2 
SFI20511 - Certificate II in Seafood ProcessingCertificate II in Seafood Processing
FDF30111 - Certificate III in Food ProcessingCertificate III in Food Processing1-2 
AUM40112 - Certificate IV in Automotive ManufacturingCertificate IV in Automotive Manufacturing
DEF21212 - Certificate II in Explosive Ordnance ManufactureCertificate II in Explosive Ordnance Manufacture1-2 
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  28/Apr/2009 
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Modification History

Not applicable.

Unit Descriptor

Unit descriptor 

This unit covers the knowledge and skills needed for a person to be able to identify the major cost components of their product/s, the basic relationship of these to customer benefits and use this to help minimise waste (defined as anything not delivering a customer benefit). It has a different focus to MSACMT230A Apply cost factors to work practices  which focuses on costs in isolation whereas this unit regards all costs not directly leading to customer benefit as waste. It may apply to all employees.

Application of the Unit

Application of the unit 

In a typical scenario, an employee uses their understanding of the customer's requirements of the product or process being undertaken as the basis for investigating processes to identify waste sources and then take actions relevant to their level of competency and authority to reduce this waste. It requires and understanding of both the cost factors in the products they make and also the benefits which the customer derives from the product.

This competency may be performed individually or in a team based environment.

This unit requires the application of skills associated with analysis and problem solving to identify waste and determine ways to minimise waste. This unit requires initiative and enterprise and application of learning in concepts of waste and waste minimisation

Licensing/Regulatory Information

Not applicable.


Prerequisite units 

Employability Skills Information

Employability skills 

This unit contains employability skills

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance Criteria describe the performance needed to demonstrate achievement of the Element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria



1. Identify cost components deriving from customer benefits and other costs

1.1. Identify customer features /benefits  in product or process being undertaken

1.2. Identify cost components which deliver customer features/benefits and those which don't


2. Compare required performance of product or process steps with actual performance

2.1. Identify performance  required to meet customer needs in own work and that of team

2.2. Identify actual performance

2.3. Compare cost components of products or process with current customer -related targets 

2.4. Separate costs components into those that contribute to customer features/benefits and those that do not contribute

2.5. Determine non -contributing cost components  which are under control of the individual or team

3. Minimise waste

3.1. Recommend changes to eliminate or reduce waste

3.2. Adopt changes which minimises waste

3.3. Monitor effect of changes to ensure gains are made against customer features/benefits

Required Skills and Knowledge


This section describes the skills and knowledge required for this unit.

Required skills 

  • numeracy
  • analysis
  • communication and literacy

Required knowledge 

  • ability to access company information about:
  • customer features/benefits
  • cost components of products made
  • costs concepts such as expense and income
  • major cost contributors to product (eg energy)
  • the difference between internally and externally controlled costs
  • difference between overhead, labour and consumables

Evidence Guide


The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, required skills and knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Overview of assessment requirements 

An employee will as part of their everyday routine aim to minimise waste and establish a focus in their work on meeting targets that contribute to customer features/benefits.

What are the specific resource requirements for this unit ?

Access to a workplace implementing competitive manufacturing strategies. No other specific resources are required.

What critical aspects of evidence are required to demonstrate competency in this unit ?

Evidence of being able to identify cost factors in employees work in terms of customer features/benefits and having made appropriate recommendations to reduce waste.

Evidence of implementing changes which reduce waste.

In what context should assessment occur ?

Assessment will need to occur in a workplace or through a project in a simulated work environment.

Are there any other units which could or should be assessed with this unit or which relate directly to this unit ?

This unit may be assessed concurrently with appropriate units on continuous improvement.

What method of assessment should apply ?

Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the Elements, Performance Criteria, skills and knowledge. A holistic approach should be taken to the assessment.

Assessors should gather sufficient, fair, valid, reliable, authentic and current evidence from a range of sources. Sources of evidence may include direct observation, reports from supervisors, peers and colleagues, project work, samples, organisation records and questioning. Assessment should not require language, literacy or numeracy skills beyond those required for the unit.

The assessee will have access to all techniques, procedures, information, resources and aids which would normally be available in the workplace.

The method of assessment should be discussed and agreed with the assessee prior to the commencement of the assessment.

What evidence is required for demonstration of consistent performance ?

Evidence should be available from several episodes of analysis and implementation of recommendations to reduce waste and improve customer features/benefits.

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Customer features /benefits 

Customer features/benefits are those characteristics of the product or service which add value to the customer, this value may be assessed in financial or features terms. The customer may be internal or external.


Performance may be thought of as the rate of output of the plant compared to the rate required to meet demand.

Performance might also be thought of in terms of takt where takt time is the allowable time to produce one product at the rate and quality customers are demanding it. This is NOT the same as cycle time, which is the normal time to complete an operation on a product (which should be less than or equal to takt time).

Customer-related targets 

Customer-related targets are the internally set financial and operational targets that contribute to meeting customer features/benefits.

Non-contributing cost components 

Some costs incurred make a direct contribution to customer features/benefits. These costs continue to need to be incurred (although they may be minimised) in order to gain the customer feature/benefit. Other costs do not contribute to customer features/benefits (non-contributing cost components) and either must be maintained such as regulatory compliance and occupational health and safety (OHS) costs while other costs are not required and do not contribute to customer features and so should be eliminated if possible.

This is also defined in terms of waste  - see below.


Waste (also known as muda in the Toyota Production System and its derivatives) is any activity which does not contribute to customer benefit/features in the product.

Within manufacturing, categories of waste include:

  • excess production and early production
  • delays
  • movement and transport
  • poor process design
  • inventory
  • inefficient performance of a process
  • making defective items.

Waste for this unit may include activities which do not yield any benefit to the organisation or any benefit to the organisations customers.

Unit Sector(s)

Unit Sector 

CM Tools

Co-requisite units

Co-requisite units 

Functional area

Functional Area