Modification History
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Release |
Comments |
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Release 1 |
This version first released with ICT Information and Communications Technology Training Package Version 2.0. |
Description
This skill set addresses the skills and knowledge required to provide information and communication technology (ICT) advice to customers and to resolve technical enquiries.
Pathways Information
This skill set provides credit towards ICT30515 Certificate III in Telecommunications Technology.
Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this skill set at the time of publication.
Skill Set Requirements
ICTSAS305 Provide ICT advice to clients
ICTWOR306 Resolve technical enquiries using multiple information systems
ICTWOR307 Collect and analyse technical information
Target Group
This skill set is for individuals who wish to provide help desk support.
Suggested words for Statement of Attainment
These units of competency meet industry requirements for help desk support roles.
Custom Content Section
Not applicable.
